I placed the order on December 27, until today I do not have a shipment. The company is unable to help. They said waiting 2 weeks. I do not recommend. I have no money, I do not have a lens.
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See what reviewers are saying
Thank you i got my canon zoom ef 75-300mmlens last week.it was well packed and it was in perfect condition from john brunswick.
Tyron is a top man bought my Sony A7III from him great service from start to finished highly knowledgeable and wants the best for his customer rather then most wanting to pawn off there most valuables... See more
Company replied
I must admit, I don’t normally leave reviews on websites, but I have to make an exception in this case. I have found the customer service offered by Prima Photo & Video to be exemplary. The correspond... See more
Company replied
Company details
Written by the company
Prima Photo & Video is a premier online retailer of camera gear, including DSLR Cameras, Mirrorless Cameras & Compact Cameras, Lenses, Accessories, Drones & much more. We are based in Ireland, but we offer free worldwide shipping on all orders!
Contact info
Creevagh RP Manse, Knocknamaddy, A75 AN20, Ballybay, Ireland
- 0838987551
- info@primaphotovideo.com
- www.primaphotovideo.com
No recent history of asking for reviews
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Excellent company
Excellent company, got my camera a few days earlier than they said I would. I'll order from them again

Reply from Prima Photo & Video
Great customer service ...
Great customer service ...
Will recommend to enyone .

Reply from Prima Photo & Video
Very helpful and patient with…
Very helpful and patient with questions. Very happy with service and hope to deal with again

Reply from Prima Photo & Video
Prima Photo & Video responded to my…
Prima Photo & Video responded to my emails promptly. The transaction when very smoothly.

Reply from Prima Photo & Video
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