DPD have admitted they didn’t deliver my package but that I needed to raise it with Pritchards. I’ve sent 2 emails and 2 form submissions on the website and not had a response. I’ve now got to pursue... See more
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See what reviewers are saying
Understand the postage strike. Did pay for 48 hours delivery but it’s been 5 days (in’s Sunday). Tracking says it’s not out for delivery even today. UPDATE Having had excellent communication as t... See more
Company replied
Couldn’t have been more professional and helpful Having recently experienced some shabby and surly companies (supposedly reputable ones) Pritchard were a breath of fresh air and so helpful I real... See more
Really easy website to order from. I purchased a polo top for my son in law, he hasn’t received it yet but I know he will love it. The package arrived in three days, nicely folded with tissue paper, n... See more
Company details
Written by the company
Established in 1836, we are one of the oldest UK independents menswear stores with well over 175 years of continuous trading behind us. Along side designer brands such as Belstaff, Fred Perry, Paul & Shark, Paul Smith and Lumin Skincare, we also offer made to measure tailoring and formal hire wear.
Contact info
9 King Street, HR4 9BW, Hereford, United Kingdom
- 01432 272346
- web@pritchards.co.uk
- www.pritchards.co.uk
Items not delivered despite paying extra for next day
DPD have admitted they didn’t deliver my package but that I needed to raise it with Pritchards. I’ve sent 2 emails and 2 form submissions on the website and not had a response. I’ve now got to pursue this via Visa to get reimbursed.
November 27, 2024
Unprompted review
5* service
5* service. Luke and Chris are a real credit to the business.
October 1, 2024
Unprompted review
Excellent customer service.
Excellent customer
service. I spoke to Max who couldn't of been anymore helpful than he was. Excellent communication. Will definitely be using Pritchards again, and I'll be recommending to others.
April 19, 2024
Unprompted review
Amazing prompt service
Amazing prompt service, beautifully packed and arrived so quickly, (2 days after ordering) despite only having standard delivery. Living far from the store means I can only visit occasionally so I was delighted by the online service and I’ll definitely use Pritchards again. Thank you!
March 7, 2024
Unprompted review
Fantastic
Fantastic. Arrived so quickly and beautiful charms thank you so much. A present for my daughter, she loves them. Even better than the pics. Thank you. I will come back to you everytime and recommend
April 19, 2023
Unprompted review
They listened!
As of the 6th March 2023, the management announced that they would be removing the fur item.
Thank you for listening.
March 5, 2023
Unprompted review
Quick and efficient delivery of goods.
Quick and efficient delivery of goods.
Would buy from again
November 10, 2022
Prompt service and a good price
November 4, 2022
Quick delivery and good UI + good selection of products!
November 10, 2022
Great product
Great product , prompt delivery . Been after a pair of Paraboots for a long time . Fit true to size .
November 3, 2022
Quick and easy to use
November 1, 2022
Great value for money
Great value for money, cheaper than seen elsewhere. Just as described. Excellent communication. Timely despatch too.
November 2, 2022
Everything was fine bar one item leaked…
Everything was fine bar one item leaked all over the box
October 22, 2022
Gorgeous
Great product, nice discount, speedy delivery. Love the branded tissue paper! Excellent
October 11, 2022
Professional service!
Professional service, delivered on time, great packaging and the product is superb!
October 11, 2022
These guys are the real deal when it…
These guys are the real deal when it comes to good old fashioned customer service, really impressed me, additional speed of delivery and packaging of product makes them a must for repeat business
October 12, 2022
Unprompted review
Understand the postage strike.
Understand the postage strike.
Did pay for 48 hours delivery but it’s been 5 days (in’s Sunday). Tracking says it’s not out for delivery even today.
UPDATE
Having had excellent communication as to the delay, updated review accordingly. If only everyone was this good at sorting out delays! 👏🏻👏🏻👏🏻
October 4, 2022
Reply from Pritchards
Hello,
Thank you for getting in touch. Pritchards apologise for the delay in your order being delivered. With the Royal Mail strikes we are advising all customers to use our DPD (next Day) delivery services if the order is needed for a certain time, this is stated on our website. I have done some digging and during the payment process, your delivery was estimated to be Tue 04 Oct - Fri 07 Oct, this can also be found on your order confirmation.
Pritchards is a small independent company with over 185 years of continuous trading. We strive our business on providing the best customer service that we are able to. We are very apologetic that you have rated us 2 stars based on the Royal Mail strikes. If you wish to contact us to discuss this further, please do contact Luke on 01432 272 346.
Many thanks
Pritchards team
Quick, easy and DPD delivery is always a plus
Quick, easy and DPD delivery is always a plus. Top quality clothing and top quality service.
September 28, 2022
Excellent service and quality products
Excellent service. Item as described and nicely presented. Delivery was brilliant. Needed an urgent delivery and whilst I of course paid more for this - it was well worth it. Will definitely shop here again and I highly recommend others to do the same.
September 17, 2022
Paul Smith Jacket
Excellent service. Absolutely first class, fast delivery. Would highly recommend Pritchards.
September 20, 2022
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