DPD have admitted they didn’t deliver my package but that I needed to raise it with Pritchards. I’ve sent 2 emails and 2 form submissions on the website and not had a response. I’ve now got to pursue... See more
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See what reviewers are saying
Understand the postage strike. Did pay for 48 hours delivery but it’s been 5 days (in’s Sunday). Tracking says it’s not out for delivery even today. UPDATE Having had excellent communication as t... See more
Company replied
Couldn’t have been more professional and helpful Having recently experienced some shabby and surly companies (supposedly reputable ones) Pritchard were a breath of fresh air and so helpful I real... See more
Really easy website to order from. I purchased a polo top for my son in law, he hasn’t received it yet but I know he will love it. The package arrived in three days, nicely folded with tissue paper, n... See more
Company details
Written by the company
Established in 1836, we are one of the oldest UK independents menswear stores with well over 175 years of continuous trading behind us. Along side designer brands such as Belstaff, Fred Perry, Paul & Shark, Paul Smith and Lumin Skincare, we also offer made to measure tailoring and formal hire wear.
Contact info
9 King Street, HR4 9BW, Hereford, United Kingdom
- 01432 272346
- web@pritchards.co.uk
- www.pritchards.co.uk
Great clothing
Great clothing. Friendly staff as always. Been shopping here for years and will continue
December 1, 2021
Reply from Pritchards
Hey there,
Thank you for the kind review! We really appreciate it.
Happy New Year!
Great product and price with very…
Great product and price with very efficient delivery
November 28, 2021
Reply from Pritchards
Hi Richard
Thanks for taking the time to leave us a kind review!
Many thanks,
Pritchards Team
Very easy to order online
Very easy to order online. Goods received when they said they would and well packed. No problems.
November 20, 2021
Reply from Pritchards
Hey Leon,
Thanks for taking the time to leave us a kind review!
Happy New Year!
Prompt, efficient service, great product!
Prompt, efficient service and a great selection of Rains products that have been sold out elsewhere. Would definitely recommend.
November 18, 2021
Reply from Pritchards
Hi C Lawler,
Thank you for your kind review. We're happy you appreciate our collection from Rains as much as we do! :)
All the best,
Annie
Reply from Pritchards
Hi Martin,
We're very happy to hear that you're pleased with the service and our delivery options! Thank you!
All the best,
Annie
Quick and uncomplicated service and…
Quick and uncomplicated service and interaction.
November 15, 2021
Reply from Pritchards
Hi there,
Thank you for your kind review. We're very happy to know everything was quick and uncomplicated for you!
All the best,
Annie
The swim trunks are a Xmas present for…
The swim trunks are a Xmas present for my grandson so at present not sure of the fit,quality, or likablity but as purely service and delivery I am well pleased
Think you
John
November 8, 2021
Reply from Pritchards
Hi John,
Thank you for the review - we're happy to know you're pleased with the service and delivery. We really hope your grandson loves his swim trunks!
All the best,
Annie
Reply from Pritchards
Hey Carol,
Thank you for taking the time to leave us a kind review, it means a lot!
All the best,
Annie
Excellent service
Excellent service, delivered on time and very high quality product which was very good value. Thank you.
November 4, 2021
Reply from Pritchards
Hey Susan,
We're really happy that you're happy with your purchase. Thank you for the lovely review, it means a lot!
All the best,
Annie
the items ordered were as described and…
the items ordered were as described and delivery was prompt. Packaging was smart without it being too much for the planet. Very good service.
November 4, 2021
Reply from Pritchards
Hi Barbara,
Thank you for the kind review,
Our team are thrilled that everything went well with your order and delivery. It's nice of you to notice our smart packaging and the effort we've put in to make it as sustainable as we can. :)
All the best,
Annie
Excellent customer service from beginning to end!
This was the first time that I have used this website but it certainly won’t be the last!
I couldn’t believe that this purchase could be so perfect.
I ordered my item and within a very short time I received an email to inform me that my item had been dispatched.
Two days later the parcel was received.
The packaging was perfect.
I could tell that everything was done with great customer service in mind.
This company certainly made an excellent impression with me!
November 4, 2021
Reply from Pritchards
Hi B Ridley,
Thank you for taking the time out to write this really kind review!
It makes our team very happy knowing this is your first purchase with us and it won't be your last! We really appreciate you noticing how important customer service is to us and that everything was perfect for you - our aim is to please!
Thanks again,
Annie :-)
Reply from Pritchards
Hi MW,
Thank you for the kind review, we really appreciate it!
All the best,
Annie
1st time using and would highly…
1st time using and would highly recommend ordered at 2.50 on Friday received 10 o’clock Saturdays great service and price
November 3, 2021
Reply from Pritchards
Hi Mr W Smith,
Thank you for taking the time out to leave us a review. We're glad to hear everything went well for you. We really appreciate it.
Best wishes,
Annie
Reply from Pritchards
Hi Treypaul,
Thank you for leaving us a kind review. It means a lot and we're glad everything went well for you.
Best wishes,
Annie
Excellent service
Was looking for a certain polo shirt for my son and Pritchards came up on an online search with a reasonable price for it. Ordered it up and the top arrived promptly, nicely packaged. Very happy with purchase and would definitely use this shop again.
November 1, 2021
Reply from Pritchards
Hey Janis,
Thank you so much for this lovely review! We're so happy that you came across Pritchards and had a great experience using us. This makes us very happy!!
All the best,
Annie
Excellent customer service
Excellent customer service. Very prompt delivery and delighted with goods.
October 31, 2021
Reply from Pritchards
Hi there,
Thank you for taking the time out to leave us a kind review. We're so happy to know that you had an all round great experience using our website.
All the best,
Annie
Great product great price came when…
Great product great price came when they said it would. Will be buying again.
October 10, 2021
Quick and professional response
I had a problem with an item that broke.
Luke from Pritchards replied to my email the same day and contacted the supplier.
He then liaised with them until the replacement arrived and also coordinated the delivery of my replacement & collection of the damaged item.
Great service and comms throughout!
Well done Luke!
October 7, 2021
Couldn’t have been more professional…
Couldn’t have been more professional and helpful
Having recently experienced some shabby and surly companies (supposedly reputable ones) Pritchard were a breath of fresh air and so helpful
I really recommend them and will certainly use them on many more occasions
Luke was particularly helpful and kind
My order was with me in central London less then 24 hours after purchase Not bad at all
10/10 to them
October 7, 2021
Received broken box and poor quality…
Received broken box and poor quality packing. Emailed customer service to ask for help- no response.
October 2, 2021
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