DPD have admitted they didn’t deliver my package but that I needed to raise it with Pritchards. I’ve sent 2 emails and 2 form submissions on the website and not had a response. I’ve now got to pursue... See more
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See what reviewers are saying
Understand the postage strike. Did pay for 48 hours delivery but it’s been 5 days (in’s Sunday). Tracking says it’s not out for delivery even today. UPDATE Having had excellent communication as t... See more
Company replied
Couldn’t have been more professional and helpful Having recently experienced some shabby and surly companies (supposedly reputable ones) Pritchard were a breath of fresh air and so helpful I real... See more
Really easy website to order from. I purchased a polo top for my son in law, he hasn’t received it yet but I know he will love it. The package arrived in three days, nicely folded with tissue paper, n... See more
Company details
Written by the company
Established in 1836, we are one of the oldest UK independents menswear stores with well over 175 years of continuous trading behind us. Along side designer brands such as Belstaff, Fred Perry, Paul & Shark, Paul Smith and Lumin Skincare, we also offer made to measure tailoring and formal hire wear.
Contact info
9 King Street, HR4 9BW, Hereford, United Kingdom
- 01432 272346
- web@pritchards.co.uk
- www.pritchards.co.uk
Great Customer Service
Unfortunately the shirt I ordered was the wrong colour when I opened the box; a simple picking error. However, a telephone call quickly resolved the mistake and the correct item was delivered the next day and exchanged. Outstanding customer service! Thank you.
July 9, 2021
Reply from Pritchards
Hi Jeremy,
We're glad everything was resolved quickly and appreciate you taking the time to leave us this kind review!
All the best,
Annie
Excellent price-cheapest online and…
Excellent price-cheapest online and very quick posting.Very happy!
July 8, 2021
Reply from Pritchards
Hi Rosie,
Thank you for using your time to leave us a lovely review. If you're happy, we're happy!
Many thanks,
Annie
Reply from Pritchards
Hi Sharon,
Thank you for leaving a review, we really appreciate it. We're glad to know everything went well for you!
All the best,
Annie
First Time Buyer from Pritchard's
Found this company online and purchased of a pair of Oliver Sweeny trainers.
The quality and service was impeccable.
July 6, 2021
Reply from Pritchards
Hi Kevin,
Thank you for the kind review. We're so glad you love your new trainers and you had a great experience with us,
Many thanks,
Annie
Reply from Pritchards
Hi Colin,
Thank you taking the time out to review us, we really appreciate it.
Annie
Parcel arrived within 48 hours
Parcel arrived within 48 hours. Pretty good.
Will shop again.
July 1, 2021
Reply from Pritchards
Hey Dean,
We're happy to know you'll shop with us again, thank you for the review.
Annie
Reply from Pritchards
Hey Ian,
Thank you for the review, we really appreciate it. :)
Anabelle
Awesome service would highly recommend
June 18, 2021
Reply from Pritchards
Hi Matthew,
Thank you for taking the time to leave us a kind review!
Anabelle
Brilliant service good dispatched…
Brilliant service good dispatched quickly.and quality of clothing is first class
June 11, 2021
Reply from Pritchards
Hey Donna,
Thank you for your kind review! We're happy to know you had a brilliant service whilst using Pritchards.
Many thanks,
Annie
Reply from Pritchards
Hi Timbo,
We're glad to know you experienced great service and your order was delivered on time. Thank you for your review!
Annie
Fantastic service.
June 4, 2021
Reply from Pritchards
Hey Luke,
Thank you for taking the time to leave us a review. We really appreciate it!
Annie
Shopping at Prichard’s
Shopping at Prichard’s is always a pleasure, in the shop or online. Things work smoothly.
June 3, 2021
Reply from Pritchards
Hi Graham,
Thank you for the kind words and review. We hope to see you soon!
Many thanks,
Pritchards Team
Excellent communication and speedy…
Excellent communication and speedy delivery. Very happy with purchase which is a birthday gift.
May 14, 2021
Reply from Pritchards
Hey Claire,
We're glad to know you are very happy with our service and appreciate your review!
Many thanks,
Annie
Reply from Pritchards
Hey John,
We're happy to know we provide 1st class service and appreciate your review!
Many thanks,
Annie
Reply from Pritchards
Hey James,
Thank you for taking the time out to leave us a review! We're happy to hear you experienced excellent service, great communication and quick delivery.
Many thanks,
Annie
Quick delivery and great service
Quick delivery and great service . Will use again and recommend.
April 14, 2021
Reply from Pritchards
Hey Kyle,
Thanks for your kind words, we really appreciate it!
Anabelle
Excellent service
April 3, 2021
Reply from Pritchards
Hi Mr Hosker,
Thank you for your 5* review! We appreciate it.
Anabelle
I had initially made an order for Edwin…
I had initially made an order for Edwin jeans which were a fantastic price, however, I decided against the purchase as I had learned that Edwin jeans run large in sizing.
My money was refunded via PayPal quickly.
Will use this company again.
March 30, 2021
Reply from Pritchards
Hi curley2145,
We're glad to hear you'll use Pritchards again in the future! Thanks for your review :)
Anabelle
This shirt arrived very quick
This shirt arrived very quick. Love the colours. Fits perfectly. Will be shopping on this site again.
February 12, 2021
Reply from Pritchards
Dear Customer,
We're glad to hear the shirt fits perfectly and you'll use our site again. Thank you for the review!
Anabelle
Really impressed.
Really easy website to order from. I purchased a polo top for my son in law, he hasn’t received it yet but I know he will love it. The package arrived in three days, nicely folded with tissue paper, nice attention to detail. This is my first time purchasing from Pritchards, certainly won’t be the last... totally recommend.
February 12, 2021
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