PROCare Ltd Reviews 

64
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, often going above and beyond. People appreciate the personalized approach and quick resolution of issues, making interactions pleasant and productive. Many highlight specific individuals for their extensive product knowledge. The company consistently provides excellent service, with consumers noting the reliability and efficiency of their operations. Products are of good quality and offer a wide range, meeting various needs effectively. Additionally, the hassle-free and timely delivery service ensures items arrive as expected, contributing to a seamless and highly recommended experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers consistently report positive experiences with the service, describing it as a complete pleasure and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, range, and knowledge of... See more

Customer service

People report positive experiences with customer service, highlighting the staff's helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its reliability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always deal with Martin Moore when ordering products from PRO care he is always very helpful and informative . If there are any issues with a particular product supply he will always let me know an... See more

Rated 5 out of 5 stars

I’ve used PROCare for the past 5 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed . sometimes at the drop of an hat Sales person Karen... See more

Rated 5 out of 5 stars

I have worked with Procare for many years and every time they work professionally and in timely manner. Josh especially goes above and beyond to make sure everything is running smoothly and always is... See more

Rated 5 out of 5 stars

EA Mobility - Purchasing Manager " Good people - Good products - Good prices " This is my mantra when deciding between new suppliers. Procare have supported us through this very successful business... See more


Company details

  1. Manufacturer

Written by the company

PROCare is the UK’s complete accessible bathroom and kitchen solutions provider, with over 24 years of experience manufacturing and supplying wet rooms, adapted bathrooms and adaptive kitchens. We partner with social housing providers, housing associations, occupational therapists and contractors to deliver every aspect of an adaptation project. From our 75 000 sq ft facility in Wigan, we design, manufacture and supply a full range of specialist accessible products, working alongside leading brands. Our national OT‑led survey service, design support and in‑house manufacturing are backed by next‑day logistics - so projects run smoothly with just one order and one invoice, keeping things simple and cost‑effective. As a family‑run business, care, collaboration and innovation sit at the heart of everything we do. Whether it’s creating a barrier‑free bathroom, a wheelchair‑accessible kitchen or a future‑proofed wet room, our purpose is clear: to make accessible, dignified living a standard part of every home, building and community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

5-star
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No recent history of asking for reviews

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4.8

All reviews

(64)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

I have never had a bad experience with Procare. The company always give great customer service, are helpful and professional.
I deal with Alan often and find him a pleasure to work with.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We use Pro-care to supply us for our disability wet room adaptations. Always received a professional and helpful response to ensure we have the correct materials when these are needed. We also have great relationships with the sales team who are always happy to assist and advise.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

We have been supplying PROcare for over 20 years , i have looked after them for 8 years now
Alan Lee and his team are very professional and communicate very well and have an excellent profile in the Social Housing Sector

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a difference a good supplier makes…

What a difference a good supplier makes - Our company has been using Procare for just over a year now and they have quickly become our number 1 supplier - all down to the excellent service they provide
Julie Brown - Director Aspire Adaptations Ltd

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Procare for…

I have been dealing with Procare for over 5 years and have always had great service from them.Their products are good quality,priced well and have a great range for all adaptations.If I need something they’ll try their best to get it out next day,the local rep ,Rachel,comes out regularly to make sure everything is working well with orders and service,putting ideas to their bosses in regards to design and ease of use from our experience using products.I can do orders via email and Josh always makes sure the order and delivery goes smoothly,all in all a positive experience always

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, excellent service, fantastic range of products, always going the extra mile.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

New wetroom installed

Procare supplied and fitted a wet room for my elderly parents, Everything perfect from start to finish, thankyou to Brian and the team.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I've had the pleasure of working…

I've had the pleasure of working closely with ProCare for the past couple of years, and I can confidently say they are an outstanding company to collaborate with. They are incredibly helpful, fast, and approachable, always going above and beyond to meet everyone's needs. Whether it’s a quick request or a more complex task, they always deliver with reliability and efficiency. Their team consistently exceeds expectations, and I couldn’t ask for a better partner. Highly recommend!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

superb service

superb service, great customer care, fast efficient and very knowledgeable, definitely the best

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Consistent, Reliable, Go the extra Mile

Excellent Customer Service.
Always professional, knowledgeable of their products & the quality is excellent.
Delivery is always within the given timescales and the overall service is seamless.
Dealt with PROcare for a number of years & will remain a loyal customer.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Consistent Quality and Service for Nearly Two Decades

I’ve used PROCare for the past 18 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed — sanitaryware, level-decks, shower screens, shower seats and more. Deliveries and collections have always been smooth, and on the rare occasions an issue has arisen, it’s been resolved quickly and without hassle. Highly recommended.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I used to deal with AKW

I used to deal with AKW. No more. Procare (Josh in particular) are great. They are consistently going the extra mile for me and are so personable in dealing with me. I've even had the opportunity to head to their facility and look at some of their installs. I cannot speak more highly of this organisation. Absolutely fantastic.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The staff are always friendly and extremely knowledgeable.
A special mention to Josh and his team who will always go above and beyond to ensure the customer is satisfied.
It is always a pleasure doing business with Pro Care.

December 10, 2025
Unprompted review

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