PROCare Ltd Reviews 

64
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, often going above and beyond. People appreciate the personalized approach and quick resolution of issues, making interactions pleasant and productive. Many highlight specific individuals for their extensive product knowledge. The company consistently provides excellent service, with consumers noting the reliability and efficiency of their operations. Products are of good quality and offer a wide range, meeting various needs effectively. Additionally, the hassle-free and timely delivery service ensures items arrive as expected, contributing to a seamless and highly recommended experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers consistently report positive experiences with the service, describing it as a complete pleasure and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, range, and knowledge of... See more

Customer service

People report positive experiences with customer service, highlighting the staff's helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its reliability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always deal with Martin Moore when ordering products from PRO care he is always very helpful and informative . If there are any issues with a particular product supply he will always let me know an... See more

Rated 5 out of 5 stars

I’ve used PROCare for the past 5 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed . sometimes at the drop of an hat Sales person Karen... See more

Rated 5 out of 5 stars

I have worked with Procare for many years and every time they work professionally and in timely manner. Josh especially goes above and beyond to make sure everything is running smoothly and always is... See more

Rated 5 out of 5 stars

EA Mobility - Purchasing Manager " Good people - Good products - Good prices " This is my mantra when deciding between new suppliers. Procare have supported us through this very successful business... See more


Company details

  1. Manufacturer

Written by the company

PROCare is the UK’s complete accessible bathroom and kitchen solutions provider, with over 24 years of experience manufacturing and supplying wet rooms, adapted bathrooms and adaptive kitchens. We partner with social housing providers, housing associations, occupational therapists and contractors to deliver every aspect of an adaptation project. From our 75 000 sq ft facility in Wigan, we design, manufacture and supply a full range of specialist accessible products, working alongside leading brands. Our national OT‑led survey service, design support and in‑house manufacturing are backed by next‑day logistics - so projects run smoothly with just one order and one invoice, keeping things simple and cost‑effective. As a family‑run business, care, collaboration and innovation sit at the heart of everything we do. Whether it’s creating a barrier‑free bathroom, a wheelchair‑accessible kitchen or a future‑proofed wet room, our purpose is clear: to make accessible, dignified living a standard part of every home, building and community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(64)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable fast service

Reliable fast service. would recommend to anyone in the Wetroom industry. Shaun Turton who looks after our account goes above and beyond always to give us the best service possible 5⭐️

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Bathroom toilet and hand basin poor…

Bathroom toilet and hand basin poor quality manufacturing faults.
Shower screen doors do not align from manufacturer still waiting to have it resolved.
This bathroom furniture was purchased by landlord fitted by their tradesmen if you can call them that yes I didn't pay directly but did through rent, so I'm justified in reviewing

September 18, 2025
Unprompted review
PROCare Ltd logo

Reply from PROCare Ltd

Thank you for your review. We’re sorry to hear about the issues you’ve experienced, including the challenges with the housing association’s installers, and we appreciate you taking the time to communicate with us directly. We’ve followed up with you privately to offer support and discuss the options available, and we remain here to help in whatever way feels comfortable for you.

If you decide you’d like us to assist further, please don’t hesitate to get back in touch. Our door is always open.

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