Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... See more
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... See more
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1K reviews
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Extremely helpful cheerful staff
Extremely helpful cheerful staff. A great selection of kitchen essentials and gadgets. I am never disappointed and I have been to 4 different shops.
March 3, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our staff helpful and cheerful and enjoy our selection.
staff know the product and helpfull…
staff know the product and helpfull with buying correct item I need,
March 7, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff helped you find the correct item.
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff were helpful and polite and the store was clean.
Very good customer service and products
March 2, 2026
Reply from ProCook - Bluewater
We appreciate your positive feedback on our customer service and products; we are so happy you are pleased!
Reply from ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The shop was well laid out and…
The shop was well laid out and uncluttered. The items purchased were good value. The member of staff who served us was very pleasant.
March 1, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop well-organized and our staff pleasant, and that you were satisfied with your purchase.
Reply from ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Bluewater
We're glad you had a great experience with our customer service. Thank you for your feedback!
The shop assistants were very helpful.
The shop assistants were very helpful.
Advised me and gave me time to decide
February 22, 2026
Reply from ProCook - Bluewater
We appreciate you sharing your experience! We're so happy to hear that our shop assistants were helpful and gave you time to decide.
Reply from ProCook - Bluewater
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Very helpful staff in the shop who knew…
Very helpful staff in the shop who knew the products and what offers are currently available.
February 22, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were helpful and knowledgeable about our products and offers.
Reply from ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The customer service was great
The customer service was great, lovely young man helped and was very helpful
February 24, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service very helpful.
Great display Very helpful staff
Great display Very helpful staff, pleasant shop easy to locate items. Many bargain prices and choice
February 23, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our displays, staff, shop, and prices.
Great value cookware set
The product we wanted was in stock and ready to take away. A fabulous price for great quality products
February 22, 2026
Reply from ProCook - Bluewater
We're happy to hear that the product you wanted was available and ready for you. We appreciate you noting the fabulous price and great quality!
Reliable Company
Reliable Company, good selection, well made products, helpful customer service.
February 20, 2026
Reply from ProCook - Bluewater
We appreciate you sharing your thoughts! We are so happy to hear that you were satisfied with our reliable company, products, and customer service.
Was actually asked by very pleasant…
Was actually asked by very pleasant staff if needed any help
Speedy service at the checkout
February 21, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was pleasant and helpful and that you experienced speedy service.
Reply from ProCook - Bluewater
We appreciate you noting our good quality and great prices; thanks for your feedback.
Great service - faultless
Great service, we bought a lot of items and the team there checked every plate, bowl and glass from every box to make sure there were no issues and even followed us around to help us pick things up. And then got us 2 trolleys to take things back to the car.
Absolutely faultless.
February 15, 2026
Reply from ProCook - Bluewater
We're happy to hear that you received great service! We appreciate the positive feedback regarding the team's thoroughness and assistance with your purchases. Thank you!
Excellent service staff very helpful…
Excellent service staff very helpful and knowledgeable and professional
February 19, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was excellent, helpful, knowledgeable, and professional.
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