I visited ProCook in Bromley to look at non toxic stainless steel saucepans/frying pans as I want to replace all my pans with non stick coating. There was a good selection at a range of prices and... See more
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Bromley store. The person who helped me was very knowledgeable about the items that I needed. She knew the technical aspects for the knives that I was interested in which helped make a goo... See more
I found what I was looking for. Staff were helpful in pointing out other products that could be purchased far more reasonably. Product does as expected, though a little slower than anticipated. Overa... See more
Company replied
Jamie’s SMILE Jamie greets you with the brightest biggest smile, is polite, professional and helpful with product knowledge and deals. The store looked tidy and made for an enjoyable hassle free sh... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and kind
April 18, 2026
Great products with sharp design
Great products with sharp design. Friendly staff in Bromley store.
April 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good products a very pleasant salesman
April 15, 2026
Reply from ProCook - Bromley
We appreciate you sharing that our products were good and our salesman was pleasant; it means a lot to our team!
Very helpful staff.
Very helpful staff who showed me exactly where to find what I needed.
April 16, 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and showed you exactly what you needed.
Really enjoyed the service!
April 18, 2026
It was very Good
April 17, 2026
Great store lots of quality products
Great store lots of quality products. So pleased this shop has returned to the Glades in Bromley
April 17, 2026
The staff said good morning when I…
The staff said good morning when I walked in. Everything is displayed neatly and everything is easy to find.
April 16, 2026
Reply from ProCook - Bromley
We appreciate you mentioning our great staff and the wide range of products we offer; it means a lot to us!
I liked that you could combine offers
I liked that you could combine offers. Such as the 4 for £20 on utensils, and the £10 off when you spend £50. Made it simple, and meant I felt good about replacing my entire utensils set in one go. Good stuff!
April 6, 2026
Reply from ProCook - Bromley
We're happy to hear that combining offers was simple and valuable for you. It's great you felt good about replacing your utensils! Thanks for the positive feedback.
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Hi I was waiting for long to be served…
Hi I was waiting for long to be served when the person who serving you was talking with. I don’t know if he was a customer if he was a friend or a random person.
April 7, 2026
Reply from ProCook - Bromley
We appreciate your feedback and are sorry for the slow service. We'll address this with our team to ensure everyone is served promptly.
Excellent …
The you chap who served me was very helpful and knowledgeable about the products, gave good guidance and enthused confidence.
Excellent service
April 4, 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our employee helpful and knowledgeable, and that they gave excellent guidance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.