I visited ProCook in Bromley to look at non toxic stainless steel saucepans/frying pans as I want to replace all my pans with non stick coating. There was a good selection at a range of prices and... See more
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Bromley store. The person who helped me was very knowledgeable about the items that I needed. She knew the technical aspects for the knives that I was interested in which helped make a goo... See more
I found what I was looking for. Staff were helpful in pointing out other products that could be purchased far more reasonably. Product does as expected, though a little slower than anticipated. Overa... See more
Company replied
Jamie’s SMILE Jamie greets you with the brightest biggest smile, is polite, professional and helpful with product knowledge and deals. The store looked tidy and made for an enjoyable hassle free sh... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable and helpful staff.
March 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good shopping in Bromley
Very nice shop, with nice staff.
Pleased to have a kitchen equipment shop in the Glades.
April 7, 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this review! We're so happy to hear that you like our shop and staff and are pleased to have us in the Glades.
Reply from ProCook - Bromley
We appreciate you sharing that our products are great; we are so happy you enjoyed that!
Reply from ProCook - Bromley
We appreciate you sharing that our salesperson was pleasant and helpful; we are so happy you enjoyed that!
The staff were very helpful
The staff were very helpful, but the shop looked a little under staffed.
April 1, 2026
So pleased this company has come to the…
So pleased this company has come to the Glades in Bromley. The stock they carry is all fabulous. Very well made, great range of price points and nothing gimmicky, just everything a budding chef could need. And brilliant for those of us that want le creuset quality, but can’t afford it. Lastly, really great staff who are helpful and knowledgable.
April 3, 2026
Reply from ProCook - Bromley
We're pleased to hear that you're happy with our arrival at the Glades in Bromley. It's great to know you appreciate the quality and range of our stock, and that our staff are helpful and knowledgeable. We appreciate your positive feedback!
Great quality products
Great quality products, the stores are inviting and every single time we have visited the service is great. Bravo Pro Cook!
April 4, 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our products great quality and our service inviting.
Helpful staff and an aspirational range…
Helpful staff and an aspirational range of cooking equipment.
April 3, 2026
Reply from ProCook - Bromley
We're glad you found what you wanted and that you had a pleasant shopping experience. Thank you for your positive feedback; we appreciate it.
Amazing
Amazing customer service and products are very reasonably priced, I was very impressed
March 30, 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with our customer service and prices.
Upon walking in to the shop not greeted…
Upon walking in to the shop not greeted by the staff. Lots of great merchandise and reasonably priced.
March 30, 2026
Very nice staff
Very nice staff, very helpful and polite. Love the shop has lots of great products!
April 3, 2026
Shop assistant advised me on what…
Shop assistant advised me on what roasting trays to buy. Very helpful
March 29, 2026
Best Pan
Very experienced staff explaining the use and care for the product. Best pan I ever bought, heat up quickly , very good size with base width 21cm and 9 cm depth.
April 1, 2026
Kind and helpful staff
The gentleman was so friendly and so helpful. Nothing was too much trouble. Im so impressed with the Customer Service.
They didn't have the pot set i had seen in the Bicester branch.They had told me the sage green pot set had been discontinued so they only had one left. I was only at Bicester for the weekend. Once I got back home to London. I decided I did want the pot set so called and asked them to hold it so could go back and get it. Thankfully they agreed another kind and helpful gentleman helped me. Two great experiences of Customer Service.
April 1, 2026
Great new store, bright and accessible
A good choice of products and all set out very well. The staff were pleasant and helpful. Will definitely go there again.
April 1, 2026
Helpful and friendly staff but there…
Helpful and friendly staff but there were 2 things they did not stock. However, lovely shop and will return.
March 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.