Mel at the Cannock store (MacArthur Glenn) was amazing - she knows her products and was able to fully explain specifications across the various ranges of pots and pans we were exploring. We hadn’t act... See more
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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Shopping at the McArthur Glen outlet in Cannock, helped by Mel who gave us lots of information about the products we were looking at and offered us advice on use, manufacturing, composition and aft... See more
Company replied
Extremely helpful and knowledgeable staff helped us completely kit out our kitchen. Will definitely be back in the future but with a 25 year guarantee on the pans, it might not be for a while!
My first time experience to Procook was really good. The staff were very experienced and customer friendly. I will definitely buy more stuff from the shop.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1K reviews
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The member of staff who assisted us was…
The member of staff who assisted us was outstanding and extremely helpful in guiding our choice.
April 13, 2026
Great company
Great company, we buy all of our kitchen equipment from them, have done for years. Good quality products at the right price for what you want to spend.
April 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knew what I wanted and ended up with a…
Knew what I wanted and ended up with a few things I didn't know I needed. 😁
April 7, 2026
Reply from ProCook - Cannock
We're happy to hear that you found some unexpected treasures! Thank you for sharing your positive experience; we appreciate your feedback very much.
Reply from ProCook - Cannock
We appreciate you sharing that our customer service and products are great!
Fabulous Cook Shop
The shop assistant was very helpful & found what I was looking for! Great cook shop & the staff are very friendly. I had a great discount too! I will definitely buy other cookware items soon.
April 8, 2026
Reply from ProCook - Cannock
We're so happy to hear the shop assistant was very helpful and found what you were looking for! It's great you found our staff friendly and had a great discount. We appreciate you and your intention to buy other cookware items soon.
Lovely shop plenty of choice .
April 6, 2026
Staff member was very helpful.
April 9, 2026
Reply from ProCook - Cannock
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
Lovely experience
Lovely experience, very knowledgeable, made to feel welcome. Happy with the quality of the product
April 5, 2026
Reply from ProCook - Cannock
We appreciate you taking the time to share your experience! We're so glad to hear that you felt welcome and that you are happy with the product quality.
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the quality
The lady was very helpful
The lady was very helpful, I was buying some knifes for my nephew’s birthday. She explained if I purchased them over £100 I would get £20 off . So I had that offer, very helpful. Thankyou. My nephew is very chuffed with them. 👍
March 31, 2026
Reply from ProCook - Cannock
We're happy to hear that the assistance you received was helpful and that your nephew is delighted with his gift! Thank you for sharing your positive experience with us.
Great Products
Great products from the novice to chef status good front if staff snd very pleasant and helpful.
April 4, 2026
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you love our products and found our staff pleasant and helpful.
Love the products
Love the products. Prices are reasonable. The staff are very polite and helpful and friendly. Love the store. 👌
April 4, 2026
Wonderful staff very helpful
April 2, 2026
Reply from ProCook - Cannock
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy!
Great shop friendly and very helpful…
Great shop friendly and very helpful staff. Good quality equipment at good prices.
Highly recommended. Many thanks
April 2, 2026
Very helpful and polite
I found the staff very helpful went the extra mile for definitely worth a visit
April 2, 2026
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