ProCook - Chesterfield Reviews 

575
TrustScore 5 out of 5

4.9

Dobbies Garden Centre, 4 High Wood Way, S43 4XN Barlborough Links, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely assistant, very helpful and friendly. The shop always looks amazing, so clean , and well set out displays . There is everything that you would need for your kitchen . Love coming in even just t... See more

Rated 5 out of 5 stars

Both ladies who were in the shop at Dobbies garden centre were lovely . We were looking at an apple slicer not that we intended to buy one but purely the mechanics of how it works. The ladies took us... See more

Company replied

Rated 5 out of 5 stars

We are regular customers at ProCook and once again the staff were professional, friendly, helpful, and knowledgeable. They helped on the phone, saved products until we arrived in store and then as... See more

Company replied

Rated 5 out of 5 stars

Went in to look at a knife set at the Dobbies Garden Centre branch (its next door) for the kitchen, so many to choose from and at prices for every budget. The staff were excellent and gave very use... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Dobbies Garden Centre, 4 High Wood Way, S43 4XN, Barlborough Links, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

575 reviews

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4.9

All reviews

(575)

26,090 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely lady that served me.

Lovely lady that served me.

March 17, 2026
ProCook - Chesterfield logo

Reply from ProCook - Chesterfield

We appreciate you letting us know about the lovely service you received; it means a lot to our team. Thank you for your positive feedback.

Rated 5 out of 5 stars

Lovely clean and well equipped shop

Lovely clean and well equipped shop
Lovely and friendly staff
Great that dogs are welcome
Good quality items at great prices

March 14, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our shop clean and well-equipped and our staff friendly.

Rated 5 out of 5 stars

Staff were very knowledgeable

Staff were very knowledgeable, helpful and friendly.

March 7, 2026
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Reply from ProCook - Chesterfield

We appreciate you letting us know our staff was knowledgeable, helpful, and friendly! We are so happy to hear it.

Rated 5 out of 5 stars

Very helpful and couteous customer…

Very helpful and couteous customer ervice in shop and items well wrapped

March 6, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy to hear you found our customer service helpful and courteous.

Rated 5 out of 5 stars

The service was good the lady polite…

The service was good the lady polite abd instructive a saisfied customer

March 4, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service good and our staff polite.

Rated 5 out of 5 stars

Great staff and products

We are regular customers at ProCook and once again the staff were professional, friendly, helpful, and knowledgeable. They helped on the phone, saved products until we arrived in store and then assisted with knowledge on products when asked.

The products we purchased some for self use and others presents are great quality and in the sale made them great quality.

We bought a knife set with matching steak knife’s, solid oak chopping boards, cooking pans and cooking utensils and all products are great quality

March 2, 2026
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Reply from ProCook - Chesterfield

We're happy to hear that our team provided professional, friendly, and knowledgeable assistance during your visit! It's great to know that you found great quality products, including the knife set, chopping boards, pans, and utensils. We appreciate your continued custom!

Rated 5 out of 5 stars

Friendly

Friendly, polite and knowledgeable staff. Reasonable prices. Good variety of products.

March 1, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us a review. We're so glad to hear that you found our staff friendly, polite, and knowledgeable and our prices reasonable, with a good variety of products.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Hayley at the chesterfield branch. Very knowledgeable and informative about a wide range of products resulting in us buying the right product.

Would highly recommend- Thank you

February 27, 2026
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Reply from ProCook - Chesterfield

We're happy to hear about the fantastic customer service you received! It's wonderful that the team's knowledge helped you find the right product. We appreciate your recommendation.

Rated 5 out of 5 stars

Looking for new pans

I asked a member of staff for advice on new pans to use on induction hob. She was very helpful in explaining what sort I would need. Reached them for me as I’m elderly. I had good service in the shop.

February 27, 2026
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Reply from ProCook - Chesterfield

We're glad you received helpful assistance in choosing induction pans. It's great to hear that our staff went the extra mile to assist you. Thank you for your positive feedback and for sharing your experience.

Rated 5 out of 5 stars

Pro cook hero’s

Really great friendly informative staff

February 26, 2026
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Reply from ProCook - Chesterfield

We appreciate you letting us know our staff was friendly and informative; it means a lot to our team.

Rated 5 out of 5 stars

Ver pleasant helpful staff and great…

Ver pleasant helpful staff and great choice of cookware and utensils

February 24, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff and cookware.

Rated 5 out of 5 stars

Staff are always very friendly and…

Staff are always very friendly and helpful when you walk into the store. They leave you to look around but are on hand if you need any assistance with anything.

February 16, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to share your kind words. We're happy to hear that our team members are friendly and helpful, and that you find them available when needed.

Rated 5 out of 5 stars

Great service

Great service and good value. Susan in ProCook was very helpful with on hand product information which helped with choosing what equipment would suit our needs.

February 12, 2026
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our service was great and that the product information was helpful in choosing the right equipment.

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