ProCook - Chesterfield Reviews 

576
TrustScore 5 out of 5

4.9

Dobbies Garden Centre, 4 High Wood Way, S43 4XN Barlborough Links, GB


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Rated 5 out of 5 stars

Lovely assistant, very helpful and friendly. The shop always looks amazing, so clean , and well set out displays . There is everything that you would need for your kitchen . Love coming in even just t... See more

Rated 5 out of 5 stars

Both ladies who were in the shop at Dobbies garden centre were lovely . We were looking at an apple slicer not that we intended to buy one but purely the mechanics of how it works. The ladies took us... See more

Company replied

Rated 5 out of 5 stars

We are regular customers at ProCook and once again the staff were professional, friendly, helpful, and knowledgeable. They helped on the phone, saved products until we arrived in store and then as... See more

Company replied

Rated 5 out of 5 stars

Went in to look at a knife set at the Dobbies Garden Centre branch (its next door) for the kitchen, so many to choose from and at prices for every budget. The staff were excellent and gave very use... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Dobbies Garden Centre, 4 High Wood Way, S43 4XN, Barlborough Links, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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4.9

All reviews

(576)

26,161 reviews in the last 12 months

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Rated 5 out of 5 stars

We loved it in ProCook. First time in and very impressive

We loved it in ProCook. It was my first visit. I bought a Roasting tin. It’s enamel and will last e years. I was very impressed by the low price on most of your items. All great Quality goods. As I told your lady on the till. I will be back

November 1, 2025
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Reply from ProCook - Chesterfield

We're delighted you enjoyed your first visit and found our products to be great quality and low priced. It's wonderful you are pleased with your roasting tin and we look forward to welcoming you back.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. I was easily able to choose the products I purchased as there was plenty of choice in store.

October 28, 2025
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and that you found a great selection.

Rated 5 out of 5 stars

The 2 members of staff were very…

The 2 members of staff were very helpful. They were able to help find what I required.

October 29, 2025
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Reply from ProCook - Chesterfield

We appreciate your positive feedback! We're happy to hear that our team members were helpful and able to assist you in finding what you needed.

Rated 5 out of 5 stars

Helpful staff

The assistant had actually used the product that I bought so it was nice to be able to talk to her about it.

October 16, 2025
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Reply from ProCook - Chesterfield

We appreciate you taking the time to share your thoughts! We're so happy to hear that you were able to speak with our knowledgeable assistant about the product.

Rated 5 out of 5 stars

Good shop display with everything for…

Good shop display with everything for the kitchen at reasonable prices

October 18, 2025
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop display and reasonable prices.

Rated 5 out of 5 stars

Great customer service

The team at the Procook Chesterfield store were absolutely fantastic. Really great customer service.

October 22, 2025
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Reply from ProCook - Chesterfield

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found the team at the store fantastic and the customer service great.

Rated 5 out of 5 stars

Excellent Sevices

The assistants were extremely helpful and friendly.

October 21, 2025
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Reply from ProCook - Chesterfield

We appreciate your positive feedback. We are so happy to hear our assistants were extremely helpful and friendly to you.

Rated 5 out of 5 stars

Friendly staff!

October 19, 2025
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Reply from ProCook - Chesterfield

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Lovely shop.

Very helpful Very pleasant always happy to help but don't pressure you like some shops good quality and reasonable.

October 17, 2025
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Reply from ProCook - Chesterfield

We're happy to hear that you found our team helpful and pleasant! We appreciate your feedback regarding our quality, reasonable prices, and no-pressure approach. Thanks for sharing.

Rated 5 out of 5 stars

I always buy from pro cook

I always buy from pro cook, the service in our local store is exceptional..I’m disabled and struggle to do most things but they were more than helpful and very friendly couldn’t do enough to help.. excellent service excellent products.. 😊

October 5, 2025
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Reply from ProCook - Chesterfield

We're delighted to hear about the exceptional service you received at your local store! It's great to know our team was so helpful and friendly, and that you appreciate our excellent products.

Rated 5 out of 5 stars

Love shopping at ProCook, Barlborough

Always met with a pleasant welcome in this shop. Good quality items and reasonable prices especially with the special offers, which were pointed out by the staff.

October 9, 2025
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Reply from ProCook - Chesterfield

We're delighted you always receive a pleasant welcome and appreciate the good quality items and reasonable prices. We're also glad the staff pointed out the special offers!

Rated 5 out of 5 stars

Helpfulness of your staff.

Helpfulness of your staff.
We had to return and replace saucepans we had had for 6/7 years. No argument just replacement.Really good guarantee and respected. Well done.

October 12, 2025
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Reply from ProCook - Chesterfield

We're happy to hear that our staff was helpful and our guarantee process was smooth for your saucepan replacement. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff. Nothing is too much trouble.

October 7, 2025
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Reply from ProCook - Chesterfield

We appreciate your positive feedback! We are so happy to hear that our staff was helpful and accommodating to you.

Rated 5 out of 5 stars

16cm saucepan and salt and pepper mill

Great range of products enabled me to find exactly what I needed. The member of staff (Hayley) was very nice and really helpful.

October 8, 2025
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Reply from ProCook - Chesterfield

We're so happy to hear that you found exactly what you needed from our great range of products! We appreciate you noting the helpfulness of our staff. Thanks for the positive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, I called to check stock of the knives I wanted and they put them to one side until I got there.

October 3, 2025
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Reply from ProCook - Chesterfield

We're happy to hear that you received excellent service. It's great we could assist you by setting aside the knives you wanted. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Offered assistance if needed, but allowed to browse without feeling pressured.
Information given about the item I bought.

September 29, 2025
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Reply from ProCook - Chesterfield

We appreciate you sharing your experience with us. We're happy to hear that our staff was friendly and offered assistance without being pushy, and that you received helpful information about your purchase.

Rated 4 out of 5 stars

Great shop - shame so little footfall

1st time I had been in shop
Staff welcoming
Very wide selection of kitchen / cookware items.
Shame no access to indoor shopping centre. I’m sure they would get more customers if it was . I go regularly but had never been to this shop as it is outside of the shopping centre maybe they could take up an empty unit.

September 24, 2025
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Reply from ProCook - Chesterfield

We appreciate you visiting our shop and are glad you found our staff welcoming and selection wide. We acknowledge your point about access from the shopping center; it's helpful feedback as we explore options to improve customer access and visibility. Thanks for your review.

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