The chichester store is well laid out, and the staff, have all been so very helpful and knowledgeable each time I’ve visited. Daisy in particular was brilliant, and deserves a special mention.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great shop with lots of ‘options’ and choices to be made. Staff are very knowledgeable, polite & courteous without any pressure selling. Fair prices and good customer support. Will definitely be a ret... See more
Company replied
The assistants were helpful and polite, neither too fussy nor too disinterested - they were there to help if needed. So many nowadays just chat together and do not notice/try to help the customer but... See more
The 2 female staff on the day escorted me to the products I was looking for. Very polite, knowledgeable & helpful. Products attractively displayed and all appeared to be in stock. Good, sensible pr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
19 North Street, PO19 1LB, Chichester, United Kingdom
- 01243 963546
4.9
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff who are knowledgeable…
Friendly staff who are knowledgeable about the products.
June 9, 2026
A Helpful,friendly experience.
The help l received in trying to find a particular item was excellent. I was also shown a range of knives on offer which l bought and am finding amazing value. It was a helpful and friendly experience.
June 5, 2026
Amazing shop and great cooking utensils…
Amazing shop and great cooking utensils . Nice staff.
June 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful and friendly staff
Helpful and friendly staff. And I found what I wanted easily !
May 26, 2026
Reply from ProCook - Chichester
We're so glad our staff was helpful and you found everything easily!
Reply from ProCook - Chichester
We appreciate your kind words about our team and product.
Frying pan
Bought small frying pan having had good experience with quality of larger pan. Staff very knowledgeable and pleasant.
May 29, 2026
Reply from ProCook - Chichester
We're so glad you had a good experience with our frying pans and found our staff knowledgeable and pleasant! Thank you for your kind words.
Reply from ProCook - Chichester
We appreciate your kind words about our team.
Staff member was lovely and helpful
Staff member was lovely and helpful. Found a couple of bits I’ve been looking for, for ages, (decent metal measuring cups with embossed amounts) only downside is now I’ve found this shop, I feel it’s going to be costly!
May 26, 2026
Reply from ProCook - Chichester
We're so glad you found those measuring cups and appreciate your kind words about our staff! We hope you enjoy your new finds.
Looking for a food prob
Looking for a food prob,
Found a good selection at a great price,
Lovely polite staff very clean shop with lots of great products.
May 26, 2026
Reply from ProCook - Chichester
We're so glad you found a great selection and appreciated our polite staff and clean shop. Thank you for your kind words!
Helpful Cheerfull and knowledgeable…
Helpful Cheerfull and knowledgeable staff with a great attitude.
May 26, 2026
Reply from ProCook - Chichester
We are so happy you found our staff helpful, cheerful, and knowledgeable with a great attitude!
I love the shop
I love the shop! The staff are always polite and helpful and the service is very good. Their products are excellent.
May 20, 2026
Reply from ProCook - Chichester
We're so happy you love our shop and found our staff polite and helpful! We appreciate your kind words about our products.
Reply from ProCook - Chichester
We're so glad we could deliver quickly and affordably for you! Thank you!
Reply from ProCook - Chichester
We are so glad you liked our knife, our team's help, and our prices!
Nice new store in Chichester
Nice new store in Chichester, well stocked. Had what I wanted, helpful staff.
May 15, 2026
Reply from ProCook - Chichester
We're so glad you enjoyed our new store and found our team helpful. We appreciate your positive feedback!
excellent service from Chichester shop…
excellent service from Chichester shop staff who were able to answer all of my queries. They were courteous, knowledgeable and positive, and, everything I wanted was in stock!
May 20, 2026
Reply from ProCook - Chichester
We're so pleased to hear you received excellent service from our staff! We're glad they were courteous, knowledgeable, and that everything you wanted was in stock. Thank you for your positive feedback!
Reply from ProCook - Chichester
We appreciate your positive feedback on our products and prices.
Very helpful staff
Very helpful staff, who made sure I got the right product for my needs.
May 19, 2026
Reply from ProCook - Chichester
We're glad our helpful staff ensured you found the right product for your needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.