Great shop with lots of ‘options’ and choices to be made. Staff are very knowledgeable, polite & courteous without any pressure selling. Fair prices and good customer support. Will definitely be a ret... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The assistants were helpful and polite, neither too fussy nor too disinterested - they were there to help if needed. So many nowadays just chat together and do not notice/try to help the customer but... See more
The staff in the Chichester store have been welcoming, friendly, knowledgeable and oh so helpful each time I’ve visited. This week was no exception, and Daisy spent a long time with me, helping me t... See more
The 2 female staff on the day escorted me to the products I was looking for. Very polite, knowledgeable & helpful. Products attractively displayed and all appeared to be in stock. Good, sensible pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
19 North Street, PO19 1LB, Chichester, United Kingdom
- 01243 963546
4.9
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to buy exactly what I was…
I was able to buy exactly what I was looking for at a sensible price.
May 4, 2026
Reply from ProCook - Chichester
We're so glad you found exactly what you needed at a sensible price. Thank you for your kind words!
Lovely friendly staff in store
Lovely friendly staff in store. Knowledgeable and helpful.
The knife is excellent and well balanced. The griddle pan is just what we have been looking for and great value for money.
May 11, 2026
Reply from ProCook - Chichester
We're so happy to hear you found our staff friendly, knowledgeable, and helpful! We're glad you're enjoying your new knife and griddle pan.
Quality products and extremely helpful…
Quality products and extremely helpful staff.
Highly recommend this company.
May 3, 2026
Reply from ProCook - Chichester
We're so glad you appreciated our quality products and helpful staff! We truly appreciate your recommendation.
Fantastic service and lovely products
Fantastic service and lovely products. Cant wait to go back in again and get some beautiful crafted kitchen goodies!
My only regret is that I could only get 2 variations of the blue knives instead of 3 as the bread knife didn’t come in blue. I will come to terms with having to buy the cream / white bread knife 😆😆😆
May 15, 2026
Reply from ProCook - Chichester
We're so happy to hear you enjoyed our service and products! We appreciate your kind words and look forward to your next visit. We understand your desire for a complete blue knife set and hope the cream bread knife still brings joy to your kitchen.
Reply from ProCook - Chichester
We appreciate your kind words! We're glad our assistant was helpful.
Always like a mooch round Pro cook
Always like a mooch round Pro cook. Staff are pleasant and the chop sticks are neat.
May 9, 2026
Reply from ProCook - Chichester
We're so glad you enjoy visiting us and found our staff pleasant. We appreciate your kind words!
Store experience
Very helpful in store
Informed me of offers
New exactly what l wanted and where it was
May 13, 2026
Reply from ProCook - Chichester
We're so glad our team was helpful and informed you about offers. We appreciate your kind words!
New to the central to the city.
New to the central to the city.
Pedestrian part of the town .
Friendly staff and well displayed products at sensible prices.
May 12, 2026
Reply from ProCook - Chichester
We're so glad you enjoyed your visit to our central location! We appreciate your kind words about our friendly staff and products.
Helpful staff member took me to exactly…
Helpful staff member took me to exactly what I wanted.
May 8, 2026
Reply from ProCook - Chichester
We appreciate you sharing that our staff was helpful!
The shop and staff was very nice not…
The shop and staff was very nice not sure why you feel the need to bombard customer with requests for feed back
May 7, 2026
Reply from ProCook - Chichester
We appreciate your feedback and are happy you enjoyed our shop and staff. We will review our feedback request process. Thanks for letting us know.
Reply from ProCook - Chichester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Chichester
We're glad you found our team helpful and knowledgeable.
Reply from ProCook - Chichester
We appreciate you sharing that our service and product were excellent and a good value.
Reply from ProCook - Chichester
We're so glad our staff was helpful and you found useful items for your kitchen!
Reply from ProCook - Chichester
We appreciate you sharing your positive experience with our service, products, and advice!
good service and wide range of products
April 29, 2026
Reply from ProCook - Chichester
We appreciate your positive feedback!
The young lady was very helpful and…
The young lady was very helpful and gave good info for my replacement items. I would add I've brought products from ProCook over the years but always online.
So when I moved back south and actually found a ProCook shop near me it was great.
April 30, 2026
Reply from ProCook - Chichester
We're so glad you had a great in-store experience and found our team helpful. It's wonderful to hear you enjoyed visiting us!
Had very good service
Had very good service. Very knowledgeable and helpful in the Chichester store.
May 3, 2026
Sales person very helpful and knowledgeable and approachable about products. Was not hovering around us but was easily available for help.
Sales person very helpful and knowledgeable and approachable about products. Was not hovering around us but was easily available for help.
May 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.