For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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See what reviewers are saying
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... See more
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock availab... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.7
Excellent
462 reviews
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Excellent service from two very helpful…
Excellent service from two very helpful staff members! They were courteous and respectful and a pleasure to meet.
June 26, 2025
Reply from ProCook - Edinburgh
We're so happy to hear about the excellent service you received from our helpful staff! We appreciate your positive feedback regarding their courteous and respectful attitude.
Reply from ProCook - Edinburgh
We're glad our customer service met your expectations. Thank you for your positive feedback; we appreciate it greatly.
Staff very helpful.
June 17, 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Edinburgh
We're happy to hear that you love the Japanese chef's knife. Thank you for your great feedback and for choosing us!
Staff very helpful
Staff very helpful. Offers explained clearly.Good quality products purchased at a great price.
May 26, 2025
Reply from ProCook - Edinburgh
We're delighted to hear that our staff was helpful and clearly explained our offers. We appreciate you noting the great price and quality of your purchase!
Great experience
The shop is really beautiful and welcoming. Everything is easy to find, prices visible, many choices. The staff is friendly and supportive. Offers clearly presented. I love shopping in Fort Kinnaird.
May 25, 2025
Reply from ProCook - Edinburgh
We're happy you find our shop beautiful and welcoming, with easy navigation and clear pricing. It's great to hear that you appreciate our friendly, supportive staff and clear offers at Fort Kinnaird. We appreciate your feedback!
All products displayed well
All products displayed well, staff very attentive, all quick and easy
May 18, 2025
Reply from ProCook - Edinburgh
We appreciate your feedback! We're glad to hear you found our product displays appealing and our staff helpful. We aim for a quick and easy experience.
Stainless steel pot
Buying was so easy. Staff was very resourceful. Explained properly the advantages of each utensil bought. Made picking our pot choice easy.
May 11, 2025
Reply from ProCook - Edinburgh
We're glad purchasing was easy and our staff was resourceful. We appreciate that they explained the advantages of each utensil and made selecting your pot easy. Thanks for your feedback!
Attentive and knowledgeable shop staff
May 9, 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you found our staff attentive and knowledgeable. We strive to provide excellent customer service and ensure our team is well-equipped to assist our customers.
Will not return
The young woman who served us was okay, but the other older sales associate was extremely rude and didn’t want to look at us. We weren’t greeted when we walked in by either associates and only when we turned to leave did they bother to come and speak to us. As I was purchasing I was asked to present ID which is no issue at all and my friend politely asked if she needed to present hers too and the older woman very rudely said yes and muttered something else under her breath. Honestly after this experience I will never be returning to this location. Genuinely terrible service.
May 7, 2025
Reply from ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Edinburgh
Thank you for your kind review! We're thrilled to hear that you had a positive experience with our sales team. We strive to provide exceptional service to all of our customers, and we're happy that we met your expectations.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Happy shopper
Two wonderful, helpful ladies looked after me with grace and professionalism when I shopped for crockery at the store in Fort Kinnaird, Edinburgh on the morning of Wednesday 30thh April. I cannot praise them highly enough. I'm thrilled with my new kitchen crockery! Thank you.
April 30, 2025
Reply from ProCook - Edinburgh
We are delighted to hear about your positive experience at our store. It's wonderful to know that our team members provided you with such excellent service. We strive to create a welcoming and helpful environment for all our customers, and we're thrilled that you were happy with your purchase. We appreciate your kind words and hope to see you again soon.
shopped here before
shopped here before, the visual layout of products is
easy on the eye. staff are pleasant and attentive if needed.
April 30, 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We're delighted to hear you enjoyed your shopping experience and found our product displays easy to navigate. We strive to create a visually appealing and user-friendly environment for our customers. We appreciate your feedback and hope to see you again soon.
The sales supervisor Sarah was lovely…
The sales supervisor Sarah was lovely and very helpful
April 28, 2025
Reply from ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our sales supervisor helpful and lovely. We strive to provide excellent customer service and appreciate your feedback.
Good quality pans with a choice of…
Good quality pans with a choice of price point/guarantee levels. We are happy with the Procook products we have bought in the last few years and we like the fairly wide choice of pans without nonstick coatings for health and wear reasons.
April 24, 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you are happy with the ProCook products you have purchased. We are committed to offering a wide range of high-quality pans, including options without nonstick coatings, to cater to different needs and preferences. We appreciate your feedback and hope to continue serving you well in the future.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer support team. We strive to provide exceptional service to all of our customers, and we're thrilled that we met your expectations.
Excellent range of products
Excellent range of products. Everything displayed well. Staff were more than helpful.
April 25, 2025
Reply from ProCook - Edinburgh
Thank you for your kind review! We're delighted to hear that you were impressed with our range of products, their presentation, and our staff's helpfulness. We strive to provide a positive and informative shopping experience for our customers, and we appreciate you taking the time to share your feedback.
Reply from ProCook - Edinburgh
We appreciate your kind words about our staff. We're glad you had a positive experience and found our team helpful.
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