First time visiting Affinity what a lovely little place. Visited on Saturday 25th July in the morning. Spotted what I wanted in the window went inside was greeted with a friendly hello as we walked in... See more
Location
Switch locationUnit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE Fleetwood, GB
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Fabulous products with real value. Great customer service in store too. We always make a beeline for people cook at Fleetwood to update our kitchen products.
These were bought as a replacement as silly me broke the original plates. Great quality product, good value for money and friendly customer service.
Amazing machine the store is so full of great products and the staff so friendly and they only come near you when you want them to no pressure to buy .Just a great pleasant experience.And the pro coff... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE, Fleetwood, United Kingdom
4.9
Excellent
806 reviews
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Great customer service at the Fleetwood…
Great customer service at the Fleetwood freeport ship.
March 16, 2026
Reply from ProCook - Fleetwood
We're happy to hear that you had a great customer service experience on the Fleetwood freeport ship. Thank you for your positive feedback!
A good experience
The sales lady, even though she was fairly new in the position, was most helpful, and ensured that I was happy with the product.
March 12, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales lady was helpful and ensured your satisfaction.
Great please open more shops with quality goods
Great please open more shops with quality goods I bought a bread knife not all shops sell knives these days I also browsed online but like shopping so lots to choose from in pro cook
March 10, 2026
satisfied customer service was excellent and very…
The service was excellent and very helpful
March 15, 2026
Reply from ProCook - Fleetwood
We appreciate you letting us know the service was excellent and very helpful! We are so happy to hear it.
Staff were helpful and pleasant
March 13, 2026
Very helpful staff ,
Very helpful staff , top quality products , at a reasonable price , I have purchased 6 items in the past 3 months,
March 12, 2026
The shop assistant Sarah was very…
The shop assistant Sarah was very helpful and knowledgeable of all your products, thank you.
March 6, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with the shop assistant's knowledge and help.
I love the Pro Cook range
I love the Pro Cook range. There is so much choice and everything you need for a great cooking experience. 🌟
March 4, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you love the Pro Cook range and the choices available!
Great advice and customer service
Great advice and customer service. Excellent product. Thank you
February 23, 2026
Reply from ProCook - Fleetwood
We appreciate you sharing your positive experience! We are so glad you received great advice and customer service and that you liked our product.
Your shop had exactly what I wanted and…
Your shop had exactly what I wanted and at a fair price.
February 22, 2026
Reply from ProCook - Fleetwood
We're happy to hear that you found what you were looking for at a price that seemed fair to you. We appreciate your positive feedback!
Reply from ProCook - Fleetwood
We appreciate your positive feedback regarding our available product and excellent service; we are so happy you are pleased!
Reply from ProCook - Fleetwood
We appreciate your feedback and are so glad our staff was helpful to you. We hope you enjoy your purchases and thank you for your review.
You don't play that horrid whining…
You don't play that horrid whining music that so many shops play. The display throughout was tempting and enabled me a brain snaphot to remember where to buy lasting solid quality kitchen items that look the part.
February 22, 2026
Reply from ProCook - Fleetwood
We're happy to hear that you enjoyed our atmosphere and selection. We appreciate your positive feedback regarding our lasting, quality kitchen items. Thank you for your review!
100/100 Customer Service
I had phoned up Pro Cook to check the item was in stock, Angela confirmed it was & popped out aside for me. On arrival she was extremely friendly exploding about the two year warranty. Such a great shop with super staff!
February 21, 2026
Reply from ProCook - Fleetwood
We're happy to hear that the team member confirmed the item was in stock and set it aside for you. We appreciate your positive feedback regarding the friendly service and warranty explanation.
Great products lovely staff on our…
Great products lovely staff on our Friday visit to fleetwood .Sharon and her assistant were knowledgeable and helpful and this made our experience. Would highly recommend this product and pro cook team .
February 21, 2026
Reply from ProCook - Fleetwood
We're happy to hear about your lovely experience during your visit! It's wonderful that the team were knowledgeable and helpful. We appreciate your recommendation of our products and team.
Staff are always pleasant and helpful…
Staff are always pleasant and helpful and I have bought lots from there always good quality stuff.
February 21, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff pleasant and helpful and like our quality products.
Reply from ProCook - Fleetwood
We appreciate your positive feedback regarding the good quality and value, and that our staff were very helpful; we are so happy you enjoyed them!
Helpful support when needing to make a return.
I had to return an item, something that worried me because I'm not a complainer. No need to be concerned or indeed complain. I simply explained the problem and was immediately offered a replacement. This was delivered to my home next day. Very helpful staff and fast and efficient service. Thankyou.
February 10, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and that you received fast, efficient service when resolving the issue. Thank you!
Knowledgeable staff ,excellent products…
Knowledgeable staff ,excellent products l love the store there is always something to buy
February 15, 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our store, products, and knowledgeable staff.
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