Tha Assistants are very knowledgeable about the products that are sold in the shop. You can browse in a comfortable and friendly atmosphere. The products are high quality and a cooks dream. Support... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely lady helped me when I went in to purchase a knife . The store was clean and pleasant and the prices were good . After much searching through the locked drawer (knives are locked away for securi... See more
Company replied
The young male store assistant at East Midlands Designer Outlet was very friendly and a great sales person. He is a great asset to you. I came away with 3 items while browsing! I have used my lovel... See more
arrived to purchase specific sale item, last one had been sold. Assistant asked if she could help, wr explained our purpose of visit, informed maybe one item at the Chesterfield shop, there was arran... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
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Great customer service
Great customer service, for a first time customer after this experience will be back.
March 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant in procook store was very…
The assistant in procook store was very helpful and informative.
March 16, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful and informative.
Exceptional service from the staff
Exceptional service from the staff, helping with purchases and checking that my email offering a discount was honoured in store too.
March 14, 2026
Reply from ProCook - Mansfield
We appreciate you sharing your experience! We're so happy to hear that our staff provided exceptional service and honored your email discount in store.
Staff were welcoming
Staff were welcoming, polite & professional. The store was spotlessly clean & tidy .
I bought glassware & didn’t want to carry it round with me , so the staff kindly kept it for me & I collected it later.
A very positive shopping experience!
March 13, 2026
Good service from friendly and knowledgeable staffGood service at the shop
Good service at the shop. Can’t comment on the frying pan as haven’t used it yet but it looks pretty!
March 9, 2026
Excellent service and great prices
March 2, 2026
Reply from ProCook - Mansfield
We're happy to hear that you had such a positive experience with our excellent service and great prices. Thank you for your feedback.
Lady in store was friendly and helpful
Lady in store was friendly and helpful. Pointed out offers in store and we genuinely felt looked after.
March 6, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly, helpful, and made you feel looked after.
Reply from ProCook - Mansfield
We're happy to hear that you love the 3 lb bread tin and its size! Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Mansfield
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Mansfield
We're glad we could assist with your purchases and appreciate your positive feedback!
ProCook
Busy shop ,(Saturday), but very polite helpful staff and wished me a lovely day even when raining outside ....
March 1, 2026
Reply from ProCook - Mansfield
We appreciate you sharing your experience! We're so happy to hear that you found our staff helpful and polite, even on a busy Saturday with less-than-ideal weather.
Went in for a good set of pans and…
Went in for a good set of pans and asked a lady there for assistance she was great! Only took us a few minutes to decide between the ones already chosen and came with 25 year guarantee.. also was told that today we would get 25 per cent off .. bonus!
February 28, 2026
Reply from ProCook - Mansfield
We're glad you enjoyed your experience and found the perfect pans with assistance! It's great to hear that the guarantee and discount added to your satisfaction. Thank you for your positive feedback!
Good deals and good customer care
February 22, 2026
Reply from ProCook - Mansfield
We appreciate your positive feedback. We are so happy to hear you enjoyed our good deals and customer care.
Quality Products and Friendly Staff
Another good shopping experience in ProCook at East Mids Designer Outlet.
Ann and Renata gave great customer service to me.
February 21, 2026
Unprompted review
Reply from ProCook - Mansfield
We're happy to hear that you had another good shopping experience at our East Midlands store. We appreciate your positive feedback regarding the great customer service you received.
Great products to choose from
Great products to choose from. Staff are friendly and helpful
February 24, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy you found our staff friendly and helpful.
Shopping at the MacArthur Glen store
The price was good and the teller also informed me not to put knife in the dishwasher and registered me for the 25yr guarantee
February 20, 2026
Reply from ProCook - Mansfield
We're happy to hear that you were pleased with the price and the helpful information about the knife and warranty registration. Thank you for your positive feedback!
Ladies in the shop was extremely…
Ladies in the shop was extremely helpful in explaining the best type of things to get for our first home and kind.
February 19, 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff kind and helpful in explaining things for your first home.
Reply from ProCook - Mansfield
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
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