I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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Great assistance and lovely product
June 17, 2026
May use AI-assist with repliesRead more
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Everything is set out & presented…
Everything is set out & presented nicely the staff are helpful; attentive
June 15, 2026
Reply from ProCook - Mansfield
We're so glad you found our presentation nice and our staff helpful and attentive! Thank you.
Very friendly and helpful
Very friendly and helpful, however, deducting 1 star, as when we got home, (we live an hour away), we found one of the pans we purchased was the wrong type, tri-metal and should have been the non stick forged..... Which means my wife has to go back and change it..... God knows what else she'll find to spend our money while she's there!!
June 14, 2026
Reply from ProCook - Mansfield
We sincerely regret the inconvenience caused by the incorrect pan. We understand the frustration of having to travel back, especially from an hour away, to exchange an item. We appreciate you bringing this to our attention and will review our processes to prevent similar issues.
Shop very well stocked easy to get…
Shop very well stocked easy to get around. Clean and tidy. Staff very polite and helpful. Went in just to browse and ending up buying something. Will definitely shop here again.
June 14, 2026
Reply from ProCook - Mansfield
We're so pleased you found our shop well-stocked, clean, and easy to navigate. It's wonderful our staff were polite and helpful, and that you found something you loved!
Excellent shopping experience
Very friendly staff and knowledgeable nothing was too much trouble. Very pleased with the knives we purchased and a special thank you to the Hungarian staff member.
June 13, 2026
Reply from ProCook - Mansfield
We're so happy to hear our staff were friendly and knowledgeable, and that you're pleased with your new knives! Thank you for your kind words.
Efficient friendly service
Efficient friendly service. Good choice of products at a reasonable price.
Good quality.
June 9, 2026
Friendly helpful staff
June 8, 2026
Well laid out store with plenty of choice
Well laid out store, had all I needed and the ladies serving were very helpful. I will definitely return.
June 11, 2026
The store is very well presented with…
The store is very well presented with very polite and helpful staff
June 9, 2026
The lady assistant was very obliging
The lady assistant was very obliging, knowledgeable and chatty. Very good to deal with, thank you.
June 1, 2026
Fantastic customer service in the shop
Fantastic customer service in the shop. The lady was extremely helpful and didn't complain when I kept changing my mind. Very happy with the saute pan and knives that I bought. I would happily visit again.
May 23, 2026
Great staff and quality products
The staff were lovely, friendly and helpful. The products were good quality
June 3, 2026
Staff were very helpful and friendly
Staff were very helpful and friendly, excellent customer service
June 1, 2026
Reply from ProCook - Mansfield
We are so glad our staff was helpful and friendly, providing excellent customer service. We appreciate your kind words!
Lisa was fantastic start to finish
Lisa was fantastic start to finish. Went in to look whilst shopping, explained what I wanted and nothing was too much trouble. Spent a while with me showing me diffrent knives, letting me try them, and explaining the diffrences to me. She is a credit to Procook. Ann was brilliant also 😎 Settled on a set of Aus10 knives, which so far I love, and make cooking so much easier. Hopefully they stand the test of time. The 25 year garentee means they should.
May 28, 2026
Excellent and non pushy service
Excellent and non pushy service. The store was clean and the displays enticing. Was easy to find the knife my daughter wanted as a gift from the clear Perspex display wall. I live miles away but will definitely return & recommend to friends.
May 31, 2026
Always a good range of product and very…
Always a good range of product and very pleasant staff
May 27, 2026
Reply from ProCook - Mansfield
We're glad you enjoyed our products and found our staff pleasant!
Reply from ProCook - Mansfield
We truly appreciate your kind words.
Absolutely will use again
Your colleague was very helpful and demonstrated the knives, allowing me to use the different knives to find the ones I was comfortable using. ProCook is now our go to shop for kitchen stuff.
May 30, 2026
Reply from ProCook - Mansfield
We're so pleased you had such a positive experience with our team member and found the perfect knives! We're glad we're your go-to for kitchen essentials.
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