The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice. My wok is superb - very good quality and not too heavy.
Company replied
Location
Switch locationDobbies Garden Centre, Heighley Gate, NE61 3DA Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of th... See more
Company replied
Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like. A very attentive customer service guy knew exactly what it was I was looking for, with loads of a... See more
Company replied
Wish we lived nearer to Morpeth store. Very friendly sales team, felt great having been remembered from previous visit last year, very impressive. Hopefully new purchase performs as well as previous... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Dobbies Garden Centre, Heighley Gate, NE61 3DA, Morpeth, United Kingdom
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
Friendly helpful staff. Products well displayed with clear pricing.
November 9, 2024
Reply from ProCook - Morpeth
Thank you for your kind review! We're delighted to hear that you found our staff friendly and helpful, and that you appreciate the way our products are displayed with clear pricing. We strive to provide a positive shopping experience for all our customers.
Reply from ProCook - Morpeth
Thank you for your kind review! We are delighted to hear that you appreciate the quality of our products and found our staff helpful and friendly. We strive to provide excellent customer service and high-quality goods, and we're glad you had a positive experience.
Staff helpful and knowledge about the…
Staff helpful and knowledge about the equipment I purchased.
November 6, 2024
Reply from ProCook - Morpeth
Thank you for your kind review! We are thrilled to hear that you found our staff helpful and knowledgeable. We strive to provide our customers with excellent service and a positive shopping experience, and your feedback is greatly appreciated.
Reply from ProCook - Morpeth
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly advice from knowledgeable…
Friendly advice from knowledgeable sales lady. Will shop here again.
October 25, 2024
Reply from ProCook - Morpeth
We appreciate your kind words and are thrilled to hear about your positive experience with our sales team. We strive to provide excellent customer service and are glad that you found our staff helpful and knowledgeable. We look forward to welcoming you back in the future.
The colleagues at Pro-Cook are…
The colleagues at Pro-Cook are friendly, attentive and knowledgeable of their products. Very helpful
October 28, 2024
Reply from ProCook - Morpeth
Thank you for your kind words! We are delighted to hear that you found our colleagues friendly, attentive, and knowledgeable. We strive to provide excellent customer service and ensure our team is well-versed in our products. We appreciate you taking the time to share your positive feedback.
Reply from ProCook - Morpeth
Thank you for your kind review! We are thrilled to hear that you had a positive experience and found our staff friendly and helpful. We strive to provide excellent customer service and appreciate you taking the time to share your feedback.
Reply from ProCook - Morpeth
Thank you for your kind review! We are delighted to hear that you found our staff lovely and helpful and that you were pleased with the quality of our products. We strive to provide our customers with excellent service and high-quality goods, and we are glad you had a positive experience.
Reply from ProCook - Morpeth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent quality items
October 21, 2024
Reply from ProCook - Morpeth
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good quality products and great service
September 21, 2024
Reply from ProCook - Morpeth
Thank you for your kind review! We're so glad to hear that you enjoyed our products and service. We strive to provide our customers with high-quality goods and exceptional service, and we appreciate your feedback.
Reply from ProCook - Morpeth
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide our customers with knowledgeable and helpful service, and we're glad you found it to be so.
Excellent customer service
Excellent customer service , helped me get exactly what I needed
October 17, 2024
Reply from ProCook - Morpeth
Thank you for your kind review! We're so pleased to hear that you had a positive experience with our customer service and that we were able to help you find exactly what you needed. We strive to provide our customers with exceptional service and support, and your feedback is greatly appreciated.
Excellent Shop
Well laid out, plenty of stock to browse through.
Pleasant and helpful staff.
ProCook equipment exceptional value.
October 16, 2024
Reply from ProCook - Morpeth
Thank you for your positive review! We're delighted to hear that you found our store well-laid out and our staff pleasant and helpful. We strive to offer a wide selection of products and provide excellent customer service. We appreciate you taking the time to share your feedback.
Reply from ProCook - Morpeth
Thank you for your kind words! We are so happy to hear that you find our products to be great and our prices reasonable. We strive to offer our customers a positive experience, and your feedback is greatly appreciated.
The lady who served me went a extra…
The lady who served me went a extra mile and New her stuff and gave me great advice excellent customer service and leadership qualities and I actually have one of my daughters using the same stuff
October 1, 2024
Reply from ProCook - Morpeth
We are so happy to hear about your positive experience! It's wonderful to know that our staff went above and beyond to help you. We strive to provide excellent customer service and are thrilled that you found our products helpful. We appreciate your kind words and are glad that you're recommending our products to your daughter.
Great products and designs
Love the products and this little one egg frying pan has been a real hit - 4th I've bought for friends!!!
September 29, 2024
Reply from ProCook - Morpeth
We're so glad to hear you love our products! It's wonderful that you've shared your enthusiasm with your friends. Thank you for your kind words and for being a loyal customer.
Reply from ProCook - Morpeth
Thank you for your kind words! We're delighted to hear that you found our sales personnel helpful. We strive to provide excellent customer service and are glad that our team was able to assist you.
Excellent productsf
Always find what l'm looking for, excellent quality and service.
September 24, 2024
Reply from ProCook - Morpeth
Thank you for your kind review! We're delighted to hear that you consistently find what you're looking for and appreciate our quality and service. We strive to provide a wide selection of products and excellent customer service, so it's rewarding to know we've met your expectations. We appreciate your feedback and hope to see you again soon.
New knives
Nice friendly and knowledgeable staff and not just pushing for a sale very helpful
September 23, 2024
Reply from ProCook - Morpeth
Thank you for your kind words! We are so pleased to hear that you found our staff friendly, knowledgeable, and helpful. We strive to create a welcoming environment where customers feel comfortable asking questions and exploring our products without feeling pressured to buy. We appreciate your recognition of our team's commitment to providing excellent customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.