The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice. My wok is superb - very good quality and not too heavy.
Company replied
Location
Switch locationDobbies Garden Centre, Heighley Gate, NE61 3DA Morpeth, GB
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See what reviewers are saying
Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of th... See more
Company replied
Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like. A very attentive customer service guy knew exactly what it was I was looking for, with loads of a... See more
Company replied
Wish we lived nearer to Morpeth store. Very friendly sales team, felt great having been remembered from previous visit last year, very impressive. Hopefully new purchase performs as well as previous... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Dobbies Garden Centre, Heighley Gate, NE61 3DA, Morpeth, United Kingdom
4.8
Excellent
207 reviews
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Helpful pleasant
July 13, 2024
Looking to replace a broken pan lid...
Looking to replace a broken pan lid...
Couldn't see any instore...
But, sales staff knew exactly where to find lids - and ensured that the size was correct...
All done extremely quickly - with minimum fuss!!!
Thank you!!
July 11, 2024
Lovely Shop in Dobbies
Lovely Shop in Dobbies, lots of things I will eventually collect, I like the guarantee and I have used all my things and they are perfect, staff lovely happy and helpful.
July 5, 2024
I went back to the store to purchase…
I went back to the store to purchase another two Gin glasses as I was so impressed by the ones I bought earlier. Again friendly helpful staff. A bright clean store a pleasure to shop in
July 5, 2024
Excellent service and advice from your…Fantastic
Excellent service and advice from your Morpeth, Dobbies garden centre outlet.
June 24, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Products are good and rich looked
Products are good and rich looked, but the item packing is bad. Expecting a refund for wok issue i reported in an email.
June 26, 2024
Reply from ProCook - Morpeth
Thank you for your review - I can see this has now been resolved for you.
Very helpful staff
June 18, 2024
Reply from ProCook - Morpeth
Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience.
Sales person really friendly and helpful
June 15, 2024
Friendly helpful staff.
May 31, 2024
Very helpful
May 26, 2024
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