The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice. My wok is superb - very good quality and not too heavy.
Company replied
Location
Switch locationDobbies Garden Centre, Heighley Gate, NE61 3DA Morpeth, GB
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See what reviewers are saying
Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of th... See more
Company replied
Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like. A very attentive customer service guy knew exactly what it was I was looking for, with loads of a... See more
Company replied
Wish we lived nearer to Morpeth store. Very friendly sales team, felt great having been remembered from previous visit last year, very impressive. Hopefully new purchase performs as well as previous... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Dobbies Garden Centre, Heighley Gate, NE61 3DA, Morpeth, United Kingdom
4.8
Excellent
207 reviews
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Very helpful and knowledgeable staff
May 20, 2024
Excellent customer service
Excellent customer service, wide range of good quality, competitively priced kitchen ware.
May 13, 2024
At last a tea strainer!
We found exactly what we were looking for, plus a few more things thanks to the friendly and helpful staff.
May 7, 2024
Easy shopping experience
Easy shopping experience. Good quality products at a good price.
May 12, 2024
Very helpful staff!
May 3, 2024
Staff really friendly and helpful
Staff really friendly and helpful. No pressurised selling, help you to find what you are looking for and take time to help you find the right product for you.
May 3, 2024
Straightforward and productive
We went in to buy one thing, found it easily and bought it (at a reasonable price). In the process our eye was caught by something else and we bought that as well.
Too easy to be lured by unnecessary trinkets 😊
April 22, 2024
Great selection of products
Great selection of products, reasonable prices and very helpful staff.
April 25, 2024
Great knifes just what I required to do…
Great knifes just what I required to do the job, easy to use cutting vegetables with very little effort very pleased with them.
April 22, 2024
The person looking after me went over…
The person looking after me went over and above to make sure I got what I wanted.
April 15, 2024
Super helpful friendly staff
Super helpful friendly staff
Love our new battery condiment set
April 9, 2024
Excellent follow up customer service
Having bought a large crockery set 4 months ago , we noticed about 8 items that were chipped, located the receipt and returned them to Heighley Gate branch of procook not really sure what they’d say- and all items were exchanged for new ones without any issue at all. Very impressed
April 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Morpeth
Thank you for your review - please contact care@procook.co.uk and we can assist you.
Top Quality Kitchenware and Service
Love this shop for the quality and range of kitchenware. The staff are always pleasant and helpful and even make my little toy poodle welcome.
April 5, 2024
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