The service in-store was excellent. The shop assistant was extremely friendly and helpful with making my choice. My wok is superb - very good quality and not too heavy.
Company replied
Location
Switch locationDobbies Garden Centre, Heighley Gate, NE61 3DA Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such friendly and helpful staff and amazing bargains to be had at the closing down sale at ProCook in the Morpeth Dobbies concession. It's such a shame they are all being made redundant, because of th... See more
Company replied
Love this shop, we went in with a rough idea if what I wanted but without a clue what it looked like. A very attentive customer service guy knew exactly what it was I was looking for, with loads of a... See more
Company replied
Wish we lived nearer to Morpeth store. Very friendly sales team, felt great having been remembered from previous visit last year, very impressive. Hopefully new purchase performs as well as previous... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Dobbies Garden Centre, Heighley Gate, NE61 3DA, Morpeth, United Kingdom
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and choice
Great products and choice, staff were very knowledgeable and happy to assist us in finding what we needed and some additional items.
March 24, 2024
Helpful and not pushing but allowing…
Helpful and not pushing but allowing you to browse with comfort is a great plus for us.
March 27, 2024
staff spot on very happy indeed
March 23, 2024
Excellent service
March 27, 2024
Shop well laid out
Shop well laid out, assistants very nice but not pushy. A nice place to shop and everything you might need.
March 26, 2024
Good value for money
Good value for money, quality items and accessibility of retail outlet.
March 21, 2024
The assistant was very helpful with…
The assistant was very helpful with information about my purchase and couldn’t have been more helpful.
March 17, 2024
Excellent unit
Excellent unit , like an Aladdin’s cave . Brilliant service, not only knowledgeable but very helpful and let us make our own decision without any pressure
March 14, 2024
Friendly & helpful! Hi
Having previously made a small purchase at the ProCook within Dobbies I decided to return to make a larger purchase (toaster+ kettle). The staff here are friendly & very helpful without being intrusive. Impressed with the shop, quality of the products & the excellent service.
March 14, 2024
Knowledgeable & friendly staff & the…
Knowledgeable & friendly staff & the shop is set out where items are easy to find.
March 14, 2024
Great service from the manager and…
Great service from the manager and staff. Happy with the quality of the item purchased.
March 5, 2024
All knives laid out where you could…
All knives laid out where you could easily choose.
Staff very helpful and courteous
Advice on how to care for knives
March 1, 2024
Excellent service as always
March 4, 2024
First class customer experience
ProCook staff were extremely helpful and knowledgeable and we are very happy with the stockpots, saute pan and steamer that we chose. They are all of excellent quality and great to use.
February 16, 2024
Extremely helpful sales lady who…
Extremely helpful sales lady who explained everything and gave us the best deal. Top quality pans.
February 23, 2024
Well trained knowledgeable staff made…
Well trained knowledgeable staff made the purchase a pleasure.
The product works perfectly.
February 20, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.