Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... See more
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than bei... See more
Company replied
Staff are excellent so helpful, products are great only just discovered this shop will be buying from again
We went in for a tin opener and came out feeling like we’d found a friend. The service was outstanding, friendly and informative and giving lots of options alongside explaining the various deals. It... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming with the staff and…
Very welcoming with the staff and helpful. It been a long time since I experience expert customer service. Make me want to buy from you again.
June 8, 2026
Helpful staff
June 4, 2026
Was great friendly staff always happy…
Was great friendly staff always happy to give advice on your purchase
June 6, 2026
Excellent service
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful
Very helpful, remembered who I was from a previous visit. Showed me my options for a purchase
May 27, 2026
Reply from ProCook - Plymouth
We're so glad we could assist you and that our team provided excellent options! Thank you for your kind words.
Staff are very helpful
Staff were very helpful and happy to provide any advice without pushing for a sale.
May 30, 2026
Reply from ProCook - Plymouth
We're so glad our team was helpful and provided advice without pressure. We appreciate your wonderful feedback!
The assistant was very helpful in…
The assistant was very helpful in helping me decide on the knife sets, very polite and cheerful
May 30, 2026
Reply from ProCook - Plymouth
We're so glad our team member was helpful, polite, and cheerful in assisting you with knife sets. Thank you!
Reply from ProCook - Plymouth
We're so happy our staff was friendly, helpful, and knowledgeable.
I've just bought my third pan
I've just bought my third pan, and every time the service has been excellent.
May 16, 2026
Reply from ProCook - Plymouth
We are delighted you've chosen our pans three times! We appreciate your continued support and kind words about our service.
Staff member extremely knowledgeable
Staff member extremely knowledgeable. Knew exactly what to recommend to suit my needs, including consideration of the weight of pans.
I bought a set of pans and also the Elite frying pan. I have been surprised that food sticks badly to the pan, though I thought I had seasoned the pan as recommended.
Frying an egg was hopeless.
I called in to Pro cook ( in another city) to ask about this. Again I received good advice from staff there. Staff are obviously so well trained and knowledgeable about the product they sell. The saucepans are very smart.
I hope the frying pan’s performance will match up to its high price. Time will tell.
May 23, 2026
Reply from ProCook - Plymouth
We are so glad to hear about your positive interactions with our staff and their helpful recommendations. We also appreciate you sharing your experience with the Elite frying pan and the sticking issue. We hope its performance will meet your expectations over time, and we value your feedback.
Quality
My wife and I only entered pro cook looking for another outlet that used to be in this location. We began to browse anyway and a very enthusiastic member of your team gave us her undividdd attention. As above she was very enthusiastic and very knowledgeable about your range of products and the relevant levels of quality and price. Suffice to say we bought a set of cutlery and a couple of small items but will return when ready to make our next purchase.
May 23, 2026
Reply from ProCook - Plymouth
We're so happy to hear that our team member provided such an enthusiastic and knowledgeable experience during your visit. We appreciate your positive feedback and are glad you found some great items. We look forward to your next purchase!
Reply from ProCook - Plymouth
We're so glad our assistant was helpful and knowledgeable! Thank you for your kind words.
Great staff,new about the products that…
Great staff,new about the products that we wished to buy and gave very helpful tips .
May 23, 2026
Reply from ProCook - Plymouth
We're so glad our staff was knowledgeable and provided helpful tips. Thank you for your kind words!
Great service and range of products
Mainly the proficient help the shop staff provide. We've been impressed on several occasions.
May 21, 2026
Reply from ProCook - Plymouth
We're so glad our staff's proficient help has consistently impressed you. Thank you for sharing your positive experiences with us!
Very pleased
The shop is very well laid out and the staff are friendly and helpful. I can’t fault them at all.
May 17, 2026
Reply from ProCook - Plymouth
We're so glad you found our shop well-organized and our staff friendly and helpful! Thank you for your kind words.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Gave good advice and didn't try to push the more expensive items.
May 21, 2026
Reply from ProCook - Plymouth
We're so glad to hear our team provided knowledgeable advice without pressure. Thank you for your wonderful feedback!
Great Staff....quality products...the…
Great Staff....quality products...the service was excellent.....love going here 👏 👍 👌
May 17, 2026
Reply from ProCook - Plymouth
We're so glad you enjoyed our great staff, quality products, and excellent service! We appreciate your kind words.
Great place to shop.
The member of staff that served me was extremely helpful and knowledgeable and like the shop, she was was impressive
May 20, 2026
Reply from ProCook - Plymouth
We're so happy to hear our staff member was helpful and knowledgeable! We appreciate you sharing your positive experience with us.
I had advice and bought what I wanted.
May 19, 2026
Reply from ProCook - Plymouth
We're glad you found what you wanted.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.