We visited the shop in Plymouth to purchase knives. The assistant was informative and extremely helpful offerung aeveral rangea of knives enabling me to make a choice to suit me. I am very happy with... See more
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... See more
We went in for a tin opener and came out feeling like we’d found a friend. The service was outstanding, friendly and informative and giving lots of options alongside explaining the various deals. It... See more
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than bei... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful experienced staff.
Helpful staff willing to help and answer questions about products.
May 2, 2026
Lovely staff: great products
Lovely, helpful staff in the Plymouth store. Love my new saucepans 🥰. Quality is fantastic and they look great.
May 2, 2026
Lovely shop to walk around and browse…
Lovely shop to walk around and browse with affordable items. Love ours. Thank you
May 2, 2026
Great seal and they stack!
Great product at a great price. They have a strong seal that comes with a 1 year guarantee and I love that they stack easily. Great space-saver!
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant was extremely helpful.
The assistant was extremely helpful.
The product met my requirement.
April 28, 2026
Reply from ProCook - Plymouth
We're happy the assistant was helpful, and the product met your needs. Thank you for your positive feedback; we appreciate it very much.
Staff were extremely helpful and gave…
Staff were extremely helpful and gave good advice on what we needed, not just trying to sell the most expensive product
April 21, 2026
Reply from ProCook - Plymouth
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and gave good advice, not just focusing on the most expensive product.
The staff really know their productsct and…
The staff really know their product and this is the second time I've bought kitchen knives. It's great to be able to try one to see how it feels and they patently also have protocols to ensure it is all done safely. Regarding the knives, very good indeed.
April 19, 2026
Staff where welcoming but not intrusive…
Staff where welcoming but not intrusive well educated on the items on offer really helpful with our purchase
April 14, 2026
Very helpful
The staff are very helpful and that you can mix and match the knives and knives blocks
April 17, 2026
Ok i thought very good but ok
April 17, 2026
Reply from ProCook - Plymouth
We appreciate your feedback and will look into your experience to see where we can improve our service.
Excellent visit to Plymouth store
Excellent visit to Plymouth store. Very helpful member of staff. Clear explanation of options
April 16, 2026
Value with a smile
Always find Pro Cook items excellent value. The team in Plymouth are delightfully pleasant and couldn't be more helpful.
April 15, 2026
Great products and friendly helpful…
Great products and friendly helpful staff once I’d got their attention.
April 10, 2026
Reply from ProCook - Plymouth
We appreciate your feedback and are happy you like our products. We will work to ensure our helpful staff is more readily available.
Helpful and knowledgeable staff and a…
Helpful and knowledgeable staff and a great range of quality products
April 14, 2026
Reply from ProCook - Plymouth
We appreciate you sharing that our staff was helpful and knowledgeable, and that you liked our great range of quality products!
Great service
Great service. Assistant went out of her way to go and look for the plates that had recently been put in the back because of the new display. Love my plates.
April 12, 2026
good service and informed me of what i…
good service and informed me of what i was receiving
April 7, 2026
Reply from ProCook - Plymouth
We appreciate you taking the time to share your positive experience with our good service and informative team.
ProCook Plymouth
This store has everything a home cook could ever want. Well presented with lovely colour options across the ranges, Well priced, good quality cooking and bakeware. The staff were a delight as well!
April 11, 2026
Reply from ProCook - Plymouth
We're delighted to hear that our store has everything a home cook could ever want. It's great to know you found lovely color options, good quality cooking and bakeware, and that our staff were a delight.
The staff were lovely and extremely…
The staff were lovely and extremely helpful. There was a huge variety of quality goods available to choose from.
April 1, 2026
Reply from ProCook - Plymouth
We appreciate you letting us know our Plymouth staff are excellent! We are so happy to hear about the positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.