Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
The lady in the store was really helpful and answered all my questions. Her knowledge of the products really helped us decide what would be best for our family. I would really recommend going there an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
813 reviews
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There was nothing special about the…
There was nothing special about the service I received. In fact, I was asked if I wanted a paper receipt or an email receipt. I opted for a paper one, which I received. When I got home, I also had an email one. Did the member of staff listen to me? Who knows? I’m happy with my purchase, though.
May 1, 2026
Reply from ProCook - Portsmouth
We appreciate your feedback and are glad you're happy with your purchase. We're sorry the service wasn't special and that you received both receipts. We'll review this to ensure better attention to detail in the future.
Friendly courteous service
April 27, 2026
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Knowledgeable and personable staff
Knowledgeable and personable staff, well able to explain the merits of particular products, compare them and advise - all with a smile and light humour.
April 25, 2026
Reply from ProCook - Portsmouth
We appreciate you sharing your experience! We're so happy to hear that our staff's knowledge, personality, and helpful advice made your visit a positive one.
Excellent service at Gun Wharf keys
Excellent service at Gun Wharf keys, lovely knowledgable and friendly staff, bought coffee machine and other stuff..
April 24, 2026
Reply from ProCook - Portsmouth
We're delighted you received excellent service at Gun Wharf Keys from our knowledgeable and friendly staff. Thank you for purchasing a coffee machine and other items!
great staff member in portsmouth…
great staff member in portsmouth gunwharf, knowledgeable, friendly and helpful. good dpd delivery service too.
April 23, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff knowledgeable, friendly, and helpful.
Helpful staff
The assistant asked me if she could help, I told her what I was looking for and she immediately showed me the range she had.
Also the price was good.
April 22, 2026
Reply from ProCook - Portsmouth
We're happy to hear that the assistant was helpful in showing you the range you were looking for, and that you found the price to be good. Thanks for your feedback.
Customer help, as it should be.
Good range of products and a very helpful man talking us through the individual merits of the frying pans on offer. Made our choice informed and easy. Brilliant.
April 21, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you found a good range of products and that our staff were helpful in explaining the frying pans. We appreciate you letting us know that we made your choice informed and easy!
Excellent service & great products at competitive prices
Excellent range of products at very reasonable prices and with excellent and friendly service.
April 19, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this wonderful review! We're so glad to hear you enjoyed our excellent and friendly service.
The assistant was very helpful and…
The assistant was very helpful and showed us a selection of what we wanted.
April 15, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was helpful to you.
Very helpful and pleasant service
April 17, 2026
This level of care is rare!
I popped in for a small pairing knife - real life shopping is so much better for items you will use every day!
An assistant approached with a smile and took to sales/security card to store behind the counter while I continued to shop. Didn't push more expensive items. When I went to pay he remembered me immediately and took time to process to guarantee.
This level of care is rare.
April 15, 2026
Great products and great staff
The staff were really helpful and lovely. I got a great set of pans and they also helped the person I was with as she was feeling unwell - above and beyond what a shop assistant would normally do.
April 8, 2026
Reply from ProCook - Portsmouth
We're happy to hear that our staff were helpful and lovely! It's great to know they went above and beyond by assisting your companion who was feeling unwell, and that you got a great set of pans.
Good shop assistance with help to…
Good shop assistance with help to select product and friendly service.
April 4, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our shop assistance and service.
Very nice shop ,staff very friendly …
Very nice shop ,staff very friendly and incredibly helpful
April 6, 2026
Reply from ProCook - Portsmouth
We appreciate you letting us know that you enjoyed our shop and found our staff to be friendly and incredibly helpful!
Products are nice quality and the staff…
Products are nice quality and the staff are nice always pop in when go to Gunwharf
March 29, 2026
Great range of products
Great range of products, friendly staff and well laid out store - highly recommended
April 1, 2026
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