Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
813 reviews
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Great range of products
Great range of products, friendly staff and well laid out store - highly recommended
April 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Portsmouth
We appreciate you sharing that our team was very helpful; we are so happy you enjoyed that!
Reply from ProCook - Portsmouth
We appreciate you taking the time to share that our staff was helpful, knowledgeable, and friendly during your visit.
Knowledgeable helpful pleasant service…
Knowledgeable helpful pleasant service well done
March 26, 2026
Reply from ProCook - Portsmouth
We appreciate you letting us know about our knowledgeable, helpful, and pleasant service; it means a lot to our team.
Always go into a ProCook shop
Always go into a ProCook shop, just bought a couple of items, the staff always friendly and helpful.the fold away trivets and the spoon rests are great.
March 24, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to share your positive experience in our shop! We're so happy to hear that you find our staff friendly and helpful and that you like the items you purchased.
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our helpful staff and customer service.
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Portsmouth
We appreciate your positive feedback on our great quality items and good value; we are delighted you are pleased!
Shop assistant was very helpful and…
Shop assistant was very helpful and knowledgeable
March 22, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy you found our shop assistant helpful and knowledgeable.
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff, products, and value.
Helpful staff
March 21, 2026
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff we met were knowledgeable &…
The staff we met were knowledgeable & informative and helped us choose a set of knives. The only thing that would improve the service would be is to move the store to the Isle of Wight, were we live!
March 15, 2026
Very helpful member of staff who served…
Very helpful member of staff who served us, helped and advised us. Well laid out store.
March 17, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and our store well laid out.
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us such positive feedback! We are so glad you enjoy shopping with us.
Great Service
The sales associate who served us was so helpful when we were selecting our knives! A fabulous store we will definitely be returning!
March 14, 2026
Excellent customer service
Excellent customer service. Good choice of and excellent value.
March 17, 2026
Reply from ProCook - Portsmouth
We appreciate your positive feedback. We are so happy you found our customer service excellent, with a good choice and excellent value.
Great products at great prices
March 15, 2026
Reply from ProCook - Portsmouth
We appreciate you noting our great products at great prices; we are so happy!
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