Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
814 reviews
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Love the Pro Cook shop
Love the Pro Cook shop.I can always find exactly what I’m looking for at a reasonable price.Everything I have bought has come with a guarantee too
March 15, 2026
Reply from ProCook - Portsmouth
We're so glad you love our shop and can always find what you need at a reasonable price. It's great to know you appreciate the guarantees on our products!
Good service in the Portsmouth Gunwharf…
Good service in the Portsmouth Gunwharf shop today, combined with good quality products at very competitive prices.
March 10, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you received good service and found great value at our Portsmouth Gunwharf shop. Thank you for your positive feedback and for taking the time to share.
Pro Cook
Staff were friendly and helpful. Special offers are genuine good quality items
March 8, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff and special offers helpful.
Excellent product.
Bought another baking tray at a very reasonable price. No need for aluminium foil as I hey really are non stick.
March 7, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you found our baking tray to be a great value! It's wonderful that our non-stick feature eliminates the need for aluminum foil. Thanks for your positive feedback.
ProCook always has a great selection of kitchen products
I bought a lovely new Nakiri knife to add to a set. ProCook has a great selection and there are often special offers. I always go there first if I want something for my kitchen and I am often tempted to buy something extra , as I was on this occasion.
March 4, 2026
Reply from ProCook - Portsmouth
We're happy to hear you found a Nakiri knife to complement your set! It's great to know you appreciate our selection and special offers, and that you're often tempted by our products.
Great quality products at good prices
Great quality products at good prices. 2 purchases made.
Staff knowledgable and helpful.
March 1, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our products to be of great quality and our staff helpful!
Staff were very helpful and I managed…
Staff were very helpful and I managed to get everything I needed thankyou precook
February 25, 2026
Reply from ProCook - Portsmouth
We appreciate you sharing your experience with us! We are so happy to hear that our staff was helpful and you got everything you needed.
Lovely store in gunwharf quays
Lovely store in gunwharf quays.
Very friendly staff.
Lovely products.
Bought some mugs to match a dining set we already have.
March 1, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you enjoyed your visit to our store in Gunwharf Quays. We're so glad you found lovely products and friendly staff, and thank you for buying our mugs!
Excellent service great product and a…
Excellent service great product and a competitive price
February 23, 2026
Reply from ProCook - Portsmouth
We appreciate your positive feedback! We are so happy you found our service excellent, our product great, and our price competitive.
Always a good shop to look around
Always a good shop to look around; this branch has helpful staff. I've got quite a lot of ProCook stuff, and don't really look anywhere else when I need things for the kitchen.
February 28, 2026
I had been having problems with a food…
I had been having problems with a food processor and was getting very frustrated by the time take trying to resolve the issue with the on line/email system that is the ‘Modern way’ So, I gave up and went into the Portsmouth branch to see if they could help. Jade could not have been more helpful. She immediately owned the problem, offered me a couple of options, and nothing was too much trouble.
Bravo! What a breath of fresh air 👏👏👏
February 26, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was able to resolve your issue with the food processor. We appreciate you taking the time to share your feedback.
Lovely customer service
Lovely customer service. Gutted can't remember the lady's name.Products amazing
February 22, 2026
Reply from ProCook - Portsmouth
We're so glad you enjoyed our products and the service you received. We appreciate you taking the time to leave us such lovely feedback; it means a lot to us.
STAFF KNOWLEDGEABLE
Staff very proactive in approaching customers without being pushy. Young lady who served us was very knowledgeable, helpful and pleasant. Shop nicely laid out and not too cramped or cluttered.
February 22, 2026
Reply from ProCook - Portsmouth
We're happy to hear our staff were proactive but not pushy, and that the young lady who served you was knowledgeable, helpful, and pleasant. We appreciate your feedback on our shop's layout.
Delightful and helpful staff
Delightful and helpful staff. Very informative. The item I purchased (chefs knife) is of excellent quality.
Would certainly recommend.
February 20, 2026
Reply from ProCook - Portsmouth
We're so glad to hear you found our staff delightful and informative! It's great to know the chef's knife you purchased is of excellent quality. We appreciate your recommendation!
The selection is great and the staff…
The selection is great and the staff are so helpful
February 20, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy you liked our selection and helpful staff.
Contacting customer service is easy
Contacting customer service is easy. They are friendly and helpful and resolve any issues with their products immediately. Thank you pro cook.
February 23, 2026
Reply from ProCook - Portsmouth
We're so happy to hear that contacting customer service was easy, friendly, and helpful for you! We appreciate your feedback and are glad any issues were resolved quickly.
Brilliant Products at Great Prices
Lovely Customer service, Brilliant products and really reasonable prices given the excellent quality.
February 22, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our customer service, products, and prices.
Reply from ProCook - Portsmouth
We appreciate you letting us know our assistant was charming and knowledgeable; it means a lot to our team.
Well laid out shop and well priced
February 16, 2026
Reply from ProCook - Portsmouth
We appreciate your positive feedback; we're so happy you value our well-priced shop and its layout, and we value your business.
Reply from ProCook - Portsmouth
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
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