Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
814 reviews
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Well laid out shop and well priced
February 16, 2026
Reply from ProCook - Portsmouth
We appreciate your positive feedback; we're so happy you value our well-priced shop and its layout, and we value your business.
Reply from ProCook - Portsmouth
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Portsmouth
We appreciate you letting us know our staff was pleasant and helpful; it means a lot to our team.
Happy with Pro Cook team @Gunwharf
Happy with Pro Cook team @Gunwharf. Used the bought item and happy with the product.
February 14, 2026
Reply from ProCook - Portsmouth
We appreciate you sharing your thoughts. We are so happy to hear that you are pleased with the team and product you purchased.
Friendly knowledgeable staff
Friendly knowledgeable staff.
Well laid out store.
Relaxed atmosphere.
February 17, 2026
Reply from ProCook - Portsmouth
We're happy our knowledgeable staff created a relaxed atmosphere in our well-organized store for you. Thank you for your positive feedback!
I brought two battery powered salt and…
I brought two battery powered salt and pepper shakers, as soon as I got home I went to try them but found that the recommended battery dont fit in them which then broke one of them by breaking the closing mechanism. Going to return them ASAP hopefully getting my money back or exchanging for a non powered salt shakers
February 17, 2026
Reply from ProCook - Portsmouth
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Friendly helpful staff
February 13, 2026
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Knowledgeable lovely staff
The young lady behind the counter knew exactly what I wanted, and where it was, I couldn't see it.
Good price with an amazing 10 year guarantee. I also particularly wanted a 1 litre glass bowl but the ones in stock unfortunately didn't fit the bill, she checked everything out to see if, they could accommodate me.
Good service and excellent stock and staff.
February 9, 2026
This store is a nice size and well…
This store is a nice size and well stocked .
I regularly use the wooden spoons from pro cook and went in to buy new ones.
February 5, 2026
Reply from ProCook - Portsmouth
We're glad you find our store well-stocked and a nice size. It's great to know you regularly use our wooden spoons and came in to purchase more.
Friendly helpful staff
February 3, 2026
Good choice of products sold.
Good choice of products sold.
Staff friendly and helpful.
January 30, 2026
Good products
I've bought all of my saucepans from here
They're easy to clean, and with a ten year guarantee.
January 29, 2026
Staff helpful and friendly
Staff helpful and friendly. On hand and about if we needed help, but not too overbearing. Reasonably priced too compared to competitors.
January 26, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and friendly and that our prices are reasonable.
Reply from ProCook - Portsmouth
We appreciate your positive feedback on our shop and products; we are so happy to be the best in your area!
Enjoyable experience
Purchased some kitchen knives at a very good price and now I have the enjoyment of using a new knife for the next few weeks - what’s not to like?! The staff are also really lovely and couldn’t have been more helpful.
January 29, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you are enjoying your new kitchen knives! It's great to know that our staff were so helpful and that you found them lovely. Thank you for your positive feedback.
Very friendly and helpful staff
From the moment we set foot in the store the service was excellent. Taking us to the item we wanted to buy and explaining the buying and paying of this particular item.
January 29, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you received excellent service from the moment you entered our store. We appreciate your positive feedback regarding our assistance in finding and purchasing your item.
Very good prices and a great selection…
Very good prices and a great selection of kitchen ware
January 21, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our very good prices and kitchenware selection.
Provided what I was looking for at a…
Provided what I was looking for at a good price.
January 18, 2026
Reply from ProCook - Portsmouth
We're happy we provided what you were looking for at a good price. We appreciate your positive feedback!
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