Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
814 reviews
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Very pleased with my purchase and assistance provided
I wanted a set of kitchen knives. I looked at the deals but wasn’t sure what was the best option. The assistant spent time with me and explained the differences and prices of various options. She also demonstrated a few types and styles. I’m very pleased with my purchase and the level of assistance provided. Full marks!
January 15, 2026
Great service and customer care
January 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff very helpful
January 11, 2026
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Portsmouth
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
Pro cook is a great store…
The staff are so helpful with assisting you in finding the product that is right for your needs. Buy every time.
January 10, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff is helpful and assists you in finding the right product.
Good visit
Dog friendly, which is always appreciated. Staff were nice and we picked up some on sale bargains. Unfortunately they didn't have a couple of things I was after, but being a retail outlet shop (Gunwharf Quays) they may not have had the full range.
January 11, 2026
Reply from ProCook - Portsmouth
We're glad you appreciated our dog-friendly environment and our staff's service. We're happy you found some bargains! We note your comments regarding product availability in our outlet location and appreciate your feedback.
Good advice and knowledge …
The member of staff a young lady called Jade, was more than helpful, her knowledge and advice was of a very high standard. Because of this I purchased my new pan, with the intention of replacing all my old induction pots.
Well done Jade
January 11, 2026
Reply from ProCook - Portsmouth
We're happy to hear that you found our team member's expertise so helpful! We appreciate you sharing your positive experience and are delighted you're pleased with your new pan. Thank you for your feedback.
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were really helpful and…
The staff were really helpful and knowledgeable about the products, came away very happy.
January 9, 2026
Reply from ProCook - Portsmouth
We appreciate you sharing your experience! We're so happy to hear that our staff were helpful and knowledgeable, and that you came away very happy.
Reply from ProCook - Portsmouth
We're happy to hear that you found what you wanted and more! Thank you for your positive feedback; we appreciate your visit.
Great service in shop
The lady was very helpful, on asking she checked the stock in store but could not find a new pan. She offered us a 10% discount for the display one. Very polite
January 5, 2026
Reply from ProCook - Portsmouth
We appreciate you taking the time to share your positive experience. We're glad to hear that our team member was helpful and polite while assisting you with your purchase.
Excellent service and professionalism!
I recently came to the store looking to purchase a few last minute items before Christmas for family and items for baking some sweet treats, I was pleasantly surprised by the professionalism of the staff despite their young age. A young lad called George helped me find a few items, And Tom helped me checkout and offered me some extra bits i needed at the till. I will definitely be coming back and using this store again it has so many wonderful goodies.
December 20, 2025
Unprompted review
Reply from ProCook - Portsmouth
We're glad you enjoyed your experience while getting your Christmas items and baking needs. We appreciate your kind words regarding our team's professionalism and helpfulness. We're happy to hear that they made your visit a positive one, and we look forward to seeing you again soon!
To be honest we’re Pro Cook junkies
To be honest we’re Pro Cook junkies, never go anywhere else, the quality is second to none. Staff are always lovely and helpful too.
December 17, 2025
Reply from ProCook - Portsmouth
We appreciate you taking the time to share your experience! We're so happy to hear that you find our quality second to none and that our staff are lovely and helpful.
Reply from ProCook - Portsmouth
We're glad you find our stock and ideas helpful. Thank you for your positive feedback!
Great good quality products and very…
Great good quality products and very pleasant and helpful staff.
December 14, 2025
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and helpful staff.
Lady very helpful in the Gunwharf shop…
Lady very helpful in the Gunwharf shop & very good quality products
December 12, 2025
Reply from ProCook - Portsmouth
We appreciate you sharing your positive experience with our products and our helpful staff in the shop! Thanks for the great review.
A great and pleasant surprise…
A great and pleasant surprise to find ProCook at GunWharf!
Lovely service from the staff … welcoming and knowledgeable.
December 16, 2025
Reply from ProCook - Portsmouth
We're so glad you were pleasantly surprised to find us! We appreciate you mentioning the welcoming and knowledgeable service from our staff. Thanks for the great review!
Friendly and welcoming staff and…
Friendly and welcoming staff and knowledgeable with the products and recommendations. Great quality priced products
December 15, 2025
Reply from ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, welcoming, and knowledgeable, and liked our quality products.
Service with a smile even when very busy in the store
The assistant checked stock when there were not enough plates on display, and even though the shop was very busy, nothing was too much trouble. We didn't wait long at the tills, and again, the assistant was lovely. Went back later to get more presents for family for Christmas, again, I was met with smiles. Love shopping here! Well done. Service was superb.
December 14, 2025
Reply from ProCook - Portsmouth
We're happy to hear that you enjoyed your experience with us. It's great to know our team was helpful and that you felt well-cared for, even during the busy Christmas period. We appreciate your positive feedback!
Very helpful staff
December 14, 2025
Reply from ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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