Pro-Heat Plumbing & Heating Ltd Reviews 129

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Proheat are an excellent firm in my opinion after being with them for 10 years plus as a landlord they are as good as can be . Sue is excellent also and is helpful . Anthony and Neil are good , engine... See more

Rated 4 out of 5 stars

Proheat came out to us two months ago to fix part of our heating system. My husband was then away and we started getting noises in the walls near my son’s nursery. I was naturally concerned. I spoke t... See more

Rated 5 out of 5 stars

We had our inefficient solid fuel central heating converted to oil fired. Pro-heat gave us all the info, a lower quote than the other company we tried and confidence that this was a decent company.... See more

Rated 5 out of 5 stars

My 90 year old Mum had boiler fail. Pro Heat were there within 24 hours and sorted new boiler and thermostat. Later on she had shower flood. Out within 45 mins then replaced faulty shower controls. T... See more

Company replied

Company details

  1. Gas Installation Service

Information provided by various external sources

Pro-Heat Plumbing & Heating Ltd. are your first choice for all domestic and business customer's central heating systems, gas services and plumbing requirements in Newark, Nottinghamshire & Lincolnshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 4 out of 5 stars

Experienced and friendly service

Experienced and friendly service. Will always get to the cause of the problem and follow up to make sure everything is working as it should.
Only problem is that on some occasions the team is so busy that there can be a delay of several days before a fault can be dealt with.

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

Very good job ,nice lads that installed…

Very good job ,nice lads that installed my boiler ,very friendly explained every thing as they were going along , very helpful when I asked any questions.
Put shoe covers on but there was no need to and cleared up after themselves
I would recommend P.O. heat to anyone looking to have a new boiler.

June 24, 2018
Unprompted review
Rated 3 out of 5 stars

Generally good service

Generally satisfied with this firm, but at the time of my last annual boiler service I raised a query, and the attending engineer said he would raise it with his office as soon as he returned to his base - but he did not do what he said he would do!

June 22, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

Thank you for your review Mr Harding.
Apologies that your message was not relayed to the office. Please be assured of our full attention if you would like to contact the office directly with your query on 01636 647002.
Many Thanks.

Rated 5 out of 5 stars

Great company

We had our inefficient solid fuel central heating converted to oil fired. Pro-heat gave us all the info, a lower quote than the other company we tried and confidence that this was a decent company.
The work was carried out professionally and the results are an amazingly warm home and a very efficient system. The staff were all really good, friendly and knowledgeable. Highly recommended.

June 22, 2018
Unprompted review
Rated 4 out of 5 stars

Arrived late

Arrived late, however this did not matter, at least he turned up. Did the job which was aervicing the boiler and went.

June 22, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent A++

Excellent quick and tidy boiler installation. Good price and 0% installments available. Highly recommended.Very professional.

June 22, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have been working with proheat for the past few years both on our own home and on rental properties. I have always found the quality of their work to be exceptional. I would have no hesitation in recommending them.

June 21, 2018
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, reliable, efficient, friendly, economical

Very helpful company, polite, prompt , tidy , do a thorough job and very reasonable prices. You have to phone and leave a message but they have always contacted us straight away . Friendly efficient and do a very decent job. Would fully recommend and have done so. They fitted us with a new boiler and have been back a year later to do the service. They come when they say they will .

June 21, 2018
Unprompted review
Rated 2 out of 5 stars

No direct dealings

No direct dealings, all through our agent.
technically perhaps ok, no problems to date, but Pro-Heat allegedly lost the keys to our house after attending for a repair.
Only after much pressure and threat of a big bill for changing all the locks and keys to the whole house were the keys found.

Not much of a reccomendation, but first problem they sorted

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

Dear Mr Green
Happy that we were able to help in resolving the situation for you and your agent.
Any further assistance please contact us directly at info@proheatnewark.com
Thanks

Rated 2 out of 5 stars

Let down by the office staff.

When they fitted my boiler two years ago the work was good and delivered on time, but they seemed to have gone down hill since. They cancelled my boiler service due to bad weather, then never rang back to rearrange. I contacted them for a quote for some other work but they never rang me back. Person in office not very helpful. I guess that they don't want my custom. I use another company now.

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

Hello Mr Firth
We are genuinely sorry for this breakdown in communication. If you do need any more assistance in the future please contact me directly on 01636 647002 (option 1) or info@proheatnewark.com
David Craven

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