Pro-Heat Plumbing & Heating Ltd Reviews 129

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Proheat are an excellent firm in my opinion after being with them for 10 years plus as a landlord they are as good as can be . Sue is excellent also and is helpful . Anthony and Neil are good , engine... See more

Rated 4 out of 5 stars

Proheat came out to us two months ago to fix part of our heating system. My husband was then away and we started getting noises in the walls near my son’s nursery. I was naturally concerned. I spoke t... See more

Rated 5 out of 5 stars

We had our inefficient solid fuel central heating converted to oil fired. Pro-heat gave us all the info, a lower quote than the other company we tried and confidence that this was a decent company.... See more

Rated 5 out of 5 stars

My 90 year old Mum had boiler fail. Pro Heat were there within 24 hours and sorted new boiler and thermostat. Later on she had shower flood. Out within 45 mins then replaced faulty shower controls. T... See more

Company replied

Company details

  1. Gas Installation Service

Information provided by various external sources

Pro-Heat Plumbing & Heating Ltd. are your first choice for all domestic and business customer's central heating systems, gas services and plumbing requirements in Newark, Nottinghamshire & Lincolnshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Excellent

Excellent, reliable and prompt service provided over the years. I would recommend this company anytime.

June 21, 2018
Unprompted review
Rated 2 out of 5 stars

Pricing up for New Boiler and other work.

There was no friction but representative was not as thorough as I expected him to be for the project being quoted for. In consequence business went else where.

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

I'm sorry we fell short of your expectations on this occasion. I will pass your comment to the appropriate person and if we can help with anything else in future please do not hesitate to contact us.

Rated 1 out of 5 stars

Was about to charge me 2k more than…

Was about to charge me 2k more than elsewhere, for the same thing

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

I'm very sorry we were not competitive with our quote on this occasion

Rated 5 out of 5 stars

Excellent 5*

Excellent 5*, the young man who fixed my immersion heater made no mess and completed in a timely fashion, turned up on time. I think this was a difficult job handled very professionally, would recommend.

June 21, 2018
Unprompted review
Rated 5 out of 5 stars

Straightforward service

I was very pleased with the service from Pro-Heat. They arrived to discuss our requirements on the day and at the time agreed, and the plumber arrived to carry out the work on the arranged day and the arranged time. The plumber worked very hard all day to get the work finished within the timescale. He did a very neat installation and tidied up after the work was finished.

June 21, 2018
Unprompted review
Rated 5 out of 5 stars

I have used Pro-Heat Plumbing & Heating…

I have used Pro-Heat Plumbing & Heating on several occasions now for boil servicing and repairs and they have always been brilliant. Super reliable, very friendly & professional service and fair prices too. Would definitely recommend them.

June 21, 2018
Unprompted review
Rated 1 out of 5 stars

No follow up after a query

I phoned up to ask why I hadn't got the system I asked for and no one has got back to me as promised

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

I'm sorry you have experienced communication issues with us. If you require any more immediate assistance please contact us directly at info@proheatnewark.com and we will ensure your query is dealt with. Thank You

Rated 3 out of 5 stars

Good but could significantly improve with work control systems in place

Installers very helpful and pleasant and work finished on time. However there seems to be no check process in place to ensure all work has been done correctly. In this case a new combi boiler was installed and the room thermostat removed so there was no way to control room temperature. Pro-Heat did respond quickly to remedy the problem and install the required wireless thermostat. However that was bodged as the receiver was placed on the wall near the boiler and connected by cable to the boiler. That required the boiler bottom plate to be left off. Several requests to Pro-Heat to replace the plate went unanswered. Finally I contacted Worcester Bosch, (email copy to Pro-Heat) who sent a FOC bottom plate. Before that could arrive Pro-Heat sprung into action, moved the receiver to inside the boiler, where it should have been, and installed the bottom plate

June 21, 2018
Unprompted review
Pro-Heat Plumbing & Heating Ltd logo

Reply from Pro-Heat Plumbing & Heating Ltd

Thank you for your comments. I'm very sorry we didn't meet your expectations on this occasion and I will personally look in to the details of why the engineer failed to complete the installation correctly first time around and take the appropriate action internally. If you would like to discuss in further detail please contact us directly at info@proheatnewark.com and we will be happy to help.

Rated 5 out of 5 stars

Efficient

Efficient. Did the job and when I lost my certificate they replaced it for me a few weeks later. Would recommend.

June 21, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very profesional. They left the house clean and tidy after installing a new boiler . It wasn't a straight forward job but they completed it in the time quoted and for the price quoted. The boiler has run perfectly since instalation. We have reccomended Pro Heat tomany of our friends, two of them have had new boilers fitted and both were as happy with their service as we were.

June 21, 2018
Unprompted review

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