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Proovia Couriers Reviews 

59,187
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication throughout the entire process, from scheduling to real-time updates, ensuring they are well-informed about their deliveries. People consistently praise the staff for being polite, professional, and exceptionally helpful, often going above and beyond to carefully handle items and place them as requested. The service is described as efficient, reliable, and punctual, with many appreciating the care taken during collection and delivery. However, some customers also noted issues with items being damaged during transportation or upon receipt, indicating occasional problems with product handling.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the excellent... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Product

Clients share ambiguous opinions on product condition upon arrival, with many reviewers reporting that their... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

987497. The driver and his assistant were professional in loading the items. Great guys. But I can’t say same for the company they work for. Five weeks after informing me that they damaged one of my n... See more

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excel... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,187)

15,058 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Robert and Daniel

Robert and Daniel

Excellent delivery, item brought into house where I wanted, on time, very pleasant, would recommend. Thank you both

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

987869

987869 - driver was very helpful and kept me updated on the delivery timings.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication from John, who delivered my golf clubs. He called ahead to let me know he was about 10 minutes away and kept me updated throughout, which I really appreciated. He was also incredibly friendly and polite, making the whole experience even better. I’ll definitely be using this service again and highly recommend it! ❤️

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service, damaged goods no compensation

My unit was damaged in transit, made claim to proovia. Replied stating the item could have been damaged by manufacturer, evidence regarding crushed packaging suggests otherwise.
They suggested minimal compensation, I reheated and suggested higher sun to cover repairs, no reply received from company, which I assume means they are not interested

July 12, 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience and the concerns you've raised regarding your claim.

We understand your frustration, particularly as you feel your follow-up response has not been addressed. This is not the level of communication we aim to provide.

We will contact our Claims team directly and ask them to review the current status of your claim.

Yours, Proovia Couriers

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