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Proovia Couriers Reviews 

59,193
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication throughout the entire process, from scheduling to real-time updates, ensuring they are well-informed about their deliveries. People consistently praise the staff for being polite, professional, and exceptionally helpful, often going above and beyond to carefully handle items and place them as requested. The service is described as efficient, reliable, and punctual, with many appreciating the care taken during collection and delivery. However, some customers also noted issues with items being damaged during transportation or upon receipt, indicating occasional problems with product handling.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the excellent... See more

Staff

People report positive experiences with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Product

Clients share ambiguous opinions on product condition upon arrival, with many reviewers reporting that their... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

987497. The driver and his assistant were professional in loading the items. Great guys. But I can’t say same for the company they work for. Five weeks after informing me that they damaged one of my n... See more

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excel... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,193)

15,087 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I booked this courier from Shiply, they offered Friday collection and Saturday delivery. I paid in full, but they collected my furniture earlier than agreed and then, only one hour before the scheduled delivery, told me they would not be delivering my items.

They blamed a logistics error and changed the delivery date without my agreement, even though I told them I would not be home on the new date. They never answer the phone call.

What worries me most is that I still don’t know exactly where my belongings are or whether they are safe. They refuse to tell me where is my belongings! This is completely unacceptable and highly unprofessional.

I would not recommend this company!

July 17, 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

As we are unable to identify your order from your review alone, we would appreciate it if you could contact us at marketing@proovia.co.uk with your Proovia order number or any other booking details.

We would like the opportunity to investigate the circumstances surrounding your collection, review your concerns regarding the handling and storage of your item, and provide you with a full update.

We look forward to hearing from you.

Yours, Proovia Couriers

Rated 1 out of 5 stars

Awful

Awful.
-Damaged a high value product in transit.
-Little to no response/accountability/replies to my emails and queries.
-Didn't accept responsibility or acknowledge I had paid £89 extra for specialist delivery. They left my new bike in a communal post room, unboxed/packaged/damaged and notable impact on the wheels. Then claimed that their insurance didn't cover damage in delivery?
- Customer service team is apparently none exsistent- asked me to put a claim in which I did twice, for them then to ignore it, delayed response and when they finally did come back offered 1/5 of the amount I had claimed for as compensation. When I replied to this, they again vanished.
-Poor all round.

July 18, 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience and the damage reported to your bicycle.

We are also concerned to read that you submitted your claim twice and experienced delays in receiving further responses. This is not the level of communication we expect during the claims process.

Your comments have been passed to our Quality Assurance team so that the handling of your delivery, the specialist service booked, the condition in which the bicycle was left, and the subsequent communication can all be reviewed.

We will also contact our Claims team directly and ask them, where possible, to reconsider the decision made regarding your claim and return to you with a further update.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Positive experience from Proovia…

Positive experience from Proovia Couriers yesterday. We needed four items collected and delivered to Glasgow. Even if the collection was slightly later than the time range scheduled, communication was robust and the team offered an apology and explanation which was kind and professional. The couriers, Chirita Stefan and his team, were not provided with the collection codes, but they were very proactive and resolved the issue efficiently and promptly. They were very thorough at taking images of the items collected, which is reassuring for sellers to have ample evidence of the condition of the item as they leave our premises. Overall, reliable, efficient, and would recommend.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Manole was prompt

Manole was prompt , cheerful and helpful and polite. My package was delivered carefully Many thanks!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

984553

984553. All good. On time and gave me a heads up when they would arrive.

July 17, 2026
Unprompted review

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