Pro Sound Gear Reviews 109

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had a... See more

Rated 5 out of 5 stars

The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it do... See more

Rated 1 out of 5 stars

After leaving a bad review due to the poor condition the DJ mixer we ordered arrived and the refusal of the company to refund the total paid as well as the $130.00 it cost for us to ship the produc... See more

Rated 5 out of 5 stars

The team at Pro Sound Gear helped me with a question I had regarding some sond system connections. Even though I am in Canada and they are based in the United States, (Miami) they responded... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Born in 2010, PRO SOUND GEAR an industry leader retailer in Pro Audio, Recording and Music Instruments, and manufacturing of professional audio products that ensure sonic reliability and complete satisfaction for Sound PRO SOUND GEAR has been dedicated to serving musicians with a deep passion for music. Our team consists of musicians, producers, composers, DJs, engineers, and artists who are deeply engaged in Miami’s vibrant music community. We share your enthusiasm for gear and are committed to providing expert assistance to answer all your questions. We are always willing to go the extra mile. We understand the pivotal role gear plays in our customers day to day lives. Never hesitate to contact us with any questions you have about what gear is best for you! Welcome to PRO SOUND GEAR; join the Sound, Knowledge & Passion along with professionals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great prices and excellent customer service

We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller issue with the shipping company and Pro Sound Gear was quick in responding and resolving the issue.

November 1, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for your feedback

Rated 5 out of 5 stars

Kudos to Alex

Alex has been of great help and support. he spent enough time with me in answering my queries and giving me the best deal. Thanks a lot Alex.

October 31, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

great company

great company. alex got me a great deal on some lighting.

October 30, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Reviewed by DJ Skye

These guys are terrific. Shoutout to Alex (Support Agent) for prompt communication via chat. I've recommend PSG to a few friends. Grade A service!

-DJ Skye

October 29, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

BEST FIND!

Great customer service! Fast shipping and great prices
I will definitely order from here again!

October 29, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

I have been looking for a mixer and…

I have been looking for a mixer and friends recommended prosound gear, I found great deals there for the same equipment. Alex reached out to me over chat session and he was very cooperative and knowledgable , he got me what I am looking for with great price... great service Alex... thank you

October 29, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great experience with ProSoundGear

It was very kind and professional of them sending me an email to check if I had entered a full mailing address (I didn't put my apt number). Impeccable service, instant shipping and flexible financing options.

October 28, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Prosound Gear is a great company!!

Prosound Gear is a great company!!
They provided me with a great deal on a YAMAHA keyboard. Ships really fast!! DEFINITELY MY goto for pro audio gear needs and wants. Thank you guys so much!!

October 27, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great Service

I have purchased two consoles from Pro Sound Gear over the past 2 years and I have received prompt service, great pricing and fast shipping.

October 24, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great deal I got from Pro Sound Gear I…

Great deal I got from Pro Sound Gear I bought a Warm Audio B-Stock and they shipped a brand new one instead for the same price, 2 days shipping as well, I ll be switching all my business over here. Thanks.

October 15, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback.

Rated 1 out of 5 stars

ProSoundGear scam?

I tried to order a Tascam DP-24 SD from ProSoundGear today. The first time I tried to get chat assistance no one would answer even though it said someone was there to assist me. I logged off and tried again later and the chat assistant suggested I join the VIP Club for discount pricing, so I did. The price on the item was not discounted though. After some negotiation he offered $20 off of the $499 price. He said he needed my email address to send an invoice and to wait about 20 minutes. 90 minutes passed and nothing happened, except my computer started malfunctioning. I later scanned with my antivirus software and I noticed 4 messages that indicated it had stopped suspicious activity at the time I was interacting with this guy. I thought the site was probably hacked and had no fault themselves. I came to this site to get some reviews and background on the company. I could hardly believe my eyes when I saw a glowing review from someone with the same name as the chat assistant. This is also the same name as the owner of the company. The odds that the chat assistant, reviewer and company owner all have the same name must be truly astronomical, unless they are the same person. -UPDATE- I noticed that my review was contested by ProSoundGear and they claimed it was fake.They asserted I was a competitor. I have an email receipt for the Tascam DP-24SD I purchased from another seller after getting the runaround from ProSoundGear, (I'm not a competitor.) Pro Sound Gear Inc. dba ProSoundGear.com, Pro Audio Wholesale, and Auto Shipping Solutions Inc.has an enjoined default judgment against it for counterfeit marks. Google "Harman International vs Pro Sound Gear" and you can see for yourself. Thank you Trustpilot for providing a platform for consumers to fight online scammers.

October 4, 2018
Unprompted review
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Reply from Pro Sound Gear

Hello Michael, Please see my name is Rene, I am the CEO at ProSoundGear.com, I can't find your name or email or any record of you in our system but I am happy to talk about it, still don't know what happened but send me an email, I ll be open to talk, here is my email rene@prosoundgear.com

Rated 5 out of 5 stars

I have complete confidence that if any…

I have complete confidence that if any kind of issue ever arises with a Prosoundgear order, I needn't worry, because I aways have immediate access to all of the company's managers, all the way up to the CEO.

June 12, 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for your feedback

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