Prospect Estate Agency Reviews 

2,596
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and positive attitude. Customers highlight the excellent service, noting clear communication and support throughout various processes, making experiences smoother and less stressful. The customer service is frequently described as exceptional, with many appreciating the prompt responses and the team's ability to address concerns quickly and efficiently. However, some customers also noted issues with communication, particularly regarding relevant information not being passed on and a lack of consistent contact points during processes. A few other people also felt that repairs often took a long time to be arranged and completed, and some expressed dissatisfaction with the overall service and coordination.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the prompt... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch. Nicola Dixon and Nikki Gardener have been helping us with our recent move and... See more

Company replied

Rated 5 out of 5 stars

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they... See more

Rated 5 out of 5 stars

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and poten... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,596)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful team!

We have been renting with Prospect in Reading for three years, and Nancy has always been a great help, she is very communicative and approachable and has promptly resolved any issues we’ve encountered.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Support – Nancy is a Credit to Prospect

I am writing this review to highlight the incredible service Nancy provides. She is a truly amazing person who clearly cares about our home. Whenever something breaks, she ensures it is repaired quickly and efficiently.
Beyond just maintenance, she is brilliant at helping us resolve or avoid internal conflicts within the house. She strikes a perfect balance, representing the interests of both the owner and the residents with great dedication. We really appreciate everything she does!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Nancy goes above and beyond 🎉

Nancy has been an outstanding property manager. She is professional, responsive, and always willing to go the extra mile to make sure everything runs smoothly. Communication with her is always clear and timely, and she handles any issues quickly and efficiently. Her friendly attitude and dedication make a real difference, and it’s clear that she genuinely cares about both the property and the tenants. It’s been a pleasure working with her, and I would highly recommend Nancy to anyone looking for a reliable and supportive property manager.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service. We recently sold and purchased a house…

We recently sold and purchased a house through Prospects Wokingham. Michael Sharp was brilliant sorting out multiple issues with both the sale and the purchase. Without Michael’s involvement I do not believe our sale or purchase would have gone through. Highly recommend Michael for any property dealings in Wokingham and surroundings.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

The best experience I've had with selling

When I met with Michael I explained my situation of why I needed to sell my house in. short timeframe. Michael and Rebecca were fantastic and we managed to sell and complete within 3-4 months. Their communication was great and updated me on every step pf the journey. It was a really tough time for me personally so having Michael and Rebecca take care of my sale wasn't taken for granted. Really appreciated their help with everything as selling can be stressful but this experience was not. Thank you

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and excellent comms

I had a great experience working with the team at Prospect during my recent house purchase. Daniel Simmonds was fantastic early on, showing me the property before it even hit the market and facilitated questions between myself and the seller during the negotiation stage. Once my offer was accepted, Michael Sharp took over and provided excellent communication throughout the process. He stayed proactive by constantly getting updates from both the buyers and sellers within the chain, ensuring everything kept moving forward. Overall great service!!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Michael at Wokingham has been our agent since 2023 for the sale of our apartments in Wokingham. The fact that we keep going back probably tells you all you need to know. Professional, accessible, responsive, and friendly. Makes the job of selling a property as easy as it possibly can be.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to recommend Prospect…

I would like to recommend Prospect Estate Agency and I have used most of their services in Reading, Wokingham and Crowthorne (now closed), I first bought a house through them in 2013, which went smoothly. About 5 years ago I both rented a property through them in Crowthorne and let out my property in Reading. More recently, I started to sell my Reading property and within a week Prospect had amazingly found a buyer, but I had a change of heart and decided not to proceed. All the staff (Daniel, Cara, Ellie) involved handled this with aplomb, good nature and professionalism. On the Lettings side, my property has also been well managed by the likes of Lauren, Matteo, Charlotte and Nikki who have all been very attentive, conscientious and hard working.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wokingham branch

I’m in the process of buying my first home and Michael from the Wokingham branch has been great to work with from the first viewing through to nearing completion. He’s always very easy to get hold of and responds quickly, which has made the whole process less stressful. I’ve really appreciated the clear communication and support throughout. Thank you.

March 10, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Kyna,

Thank you for the lovely review for Michael in our Wokingham sales department. We really appreciate the lovely feedback and the 5 stars. We hope you are enjoying your new home.

Kind regards

Rated 5 out of 5 stars

Helpful and professional service

We had a very positive experience with Prospect. Mike Sharp was our agent who he was very professional and helpful throughout our sale process. He helped us find a buying quickly, making the whole process stress free. We would highly recommend both Prospect and Mike.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

My appointment with Beth Murphy was extremely helpful and insightful. Her friendly approach made me feel comfortable and she was knowledgable and able to answer all of my questions.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Renting in High Wycombe

We have rented in our house for almost two years and Prospect have always been great, especially the property manager Emily Cross who has always been so helpful in getting any issues sorted - thank you!

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Joanne Kay

I would like to thank Joanne Kay, Head of property Management, for managing our properties for over 8 years.  Good management is the main reason to keep ‘Prospect’ being our letting agent, Joanne looked into the complaint, and resolved it, when mistake made by her staffs/their contractors, without any hassle/argument, different from other previous letting agent I had used where there is nowhere to put complaint forward. 

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

The few years I’ve been with this…

The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wokingham Branch

Michael Sharp was absolutely fantastic at getting our property swiftly on the market after our move fell through.
Rebecca and Dominique also great at getting us viewings and a subsequent sale over the line.
Thanks to all in the Wokingham branch

March 5, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Anthony,

Thank you for the great 5 star review. We really appreciate the lovely feedback for Michael, Dominique and Rebekah :)

Kind regards

Rated 5 out of 5 stars

We moved house in Feb 2026 through…

We moved house in Feb 2026 through prospect estate agency who were agents for ourselves and for our seller. They were very communicative and accessible throughout the entire process. They were able to negotiate effectively in our behalf and acted quickly when issues arise to overcome them through the chain and with the relevant solicitors.

February 26, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Emily,

Thank you for the lovely review. We hope you are enjoying your new home.

kind regards

Rated 5 out of 5 stars

Very professional

Very professional, very reliable I would highly recommend to anybody buying a property thanks Mike.

January 2, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Paul,

Thank you for the 5 star review! We really appreciate it.

kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look