Prospect Estate AgencyReviews 

2,596
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and positive attitude. Customers highlight the excellent service, noting clear communication and support throughout various processes, making experiences smoother and less stressful. The customer service is frequently described as exceptional, with many appreciating the prompt responses and the team's ability to address concerns quickly and efficiently. However, some customers also noted issues with communication, particularly regarding relevant information not being passed on and a lack of consistent contact points during processes. A few other people also felt that repairs often took a long time to be arranged and completed, and some expressed dissatisfaction with the overall service and coordination.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the prompt... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch. Nicola Dixon and Nikki Gardener have been helping us with our recent move and... See more

Company replied

Rated 5 out of 5 stars

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they... See more

Rated 5 out of 5 stars

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and poten... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,596)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the best experience so far

I have used several estate agents over the years and Prospect Estate Agency has genuinely been the best experience by far.

In particular, Nikki Gardener has been outstanding throughout. She is professional, efficient, responsive and always keeps the landlord’s best interests in mind while still being fair and reasonable to tenants. Communication has been clear and prompt from start to finish and issues are dealt with quickly without unnecessary delays or excuses. Honestly I struggle to find anything to complain about which is rare these days. Managing property can often be stressful but Nikki and the team have made the whole process much smoother and more manageable. Highly recommended.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I rented my flat through Prospect and…

I rented my flat through Prospect and had a really positive experience.

Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Always Great Service - 5 Stars!

Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service I…

Really happy with the service I received from Prospect Estate Agency. Nicola Dixon MARLA was so helpful, friendly and easy to talk to throughout. She answered all questions and made everything feel a lot less stressful. Thank you again for all your help 😊

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

We have only been with Nikki Gardener…

We have only been with Nikki Gardener for 11 month a difficult situation has happened. Options were suggested and we made our decision.
I feel confident it’s been left in Nikki’s hand to resolved the issue with minimal stress. For everyone concerned

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

As a tenant

As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism Thumbs up !!!!!!

Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

May 12, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Zoe,

Thank you for the great review for our property manager Nikki! We really appreciate you sharing your experience and for the 5 stars :)

Kind regards

Rated 5 out of 5 stars

Nikki Gardner *****

Prospect have successfully managed one of our Buy-to-Let properties over the last 10 years.
We have found Nikki Gardner (of Prospect) to be very competent, professional and efficient in managing the property; checking the condition, obtaining maintenance quotes, and liaising with the tenants and ourselves

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fully managed property management from Nikki Gardner at Prospect

Nikki Gardner has been my property manager for a number of years now providing a fully managed service for my two properties. She is very efficient in advising of any issues brought to her attention and arranging rectification works to be carried out which is perfect for my situation as I now live in Somerset following retirement. On the rare occasion Nikki is not around e mails are picked up by a colleague and responded to in a timely manner. All together a first class serivce and highly recommeded if you are thinking of letting property.

May 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look