I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.
24 King Street, RG1 2HE, Reading, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikki Gardner has been my contact at Prospect for nearly two years now and has always been friendly and prompt in her replies to my messages. Anytime there was an issue, she was always happy to help and empathetic. Because of her, Prospect would be my first port of call if I moved or were ever to become a landlord myself.
I have been a landlord with Prospect for a number of years and have always found the service to be good. Recently Nicki Gardner has taken over as my property manager and I have found her to be communicative and supportive.
We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage.
A special thank‑you goes to Nikki Gardner, who has been absolutely fantastic to work with. Her high level of professionalism, quick responsiveness and meticulous attention to detail have given us complete peace of mind that our property is being expertly cared for. We would wholeheartedly recommend Prospect to anyone seeking a reliable property management company

Reply from Prospect Estate Agency
Prospect have been my letting agency for the last 10 years and my lettings manage Nikki Gardner is second to none.
Nikki has a great understanding of my requirements, works tirelessly to provide a 5 star service, even going as far as checking in outside normal office hours. She understands the market we are and provides a wonderful service to myself and my tenants. She is proactive and amazingly supportive.
Nikki is the reason I’ve stayed with Prospect so long and goes to great lengths to foster & develop our commercial relationship.
Thank you Nikki.
We have used Prospect to manage our rental property for several years and have consistently had an excellent experience. Any issues have always been dealt with quickly and professionally, and communication throughout has been clear and reliable.
A special mention goes to Nikki Gardner, who has been outstanding to work with. Her professionalism, responsiveness, and attention to detail have given us complete confidence that our property is being very well looked after. Would highly recommend Prospect to anyone looking for a property management company.
Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.
Nikki Gardiner has been my property manager for some time . She is highly
Professional courteous and friendly.
She has dealt expeditiously with all issues and keeps me well informed, moreover she is trustworthy and and extremely helpful recently due to personal circumstances she was extremely kind and considerate
Highly Rated
Nikki at prospect lettings is always very helpful and professional.
All the agents I have dealt with have been very friendly, helpful and available. There was always a quick reaction to any maintenance problems. Nikki Gardener has been particularly helpful and reactive.
Very happy with our experience from the renting team at Prospect. They are super helpful and thorough. Special thanks to Nikki who is our main point of contact via the landlord. She has been an excellent communicator and responsive to all our concerns/queries. Thank you.
We had a great experience with Prospect Estate Agency while moving into a property in Wokingham, thanks to Nikki Gardner (Senior Property Portfolio Partner).
Nikki was incredibly helpful and always quick to respond. On one occasion she even replied to our email while on annual leave and made sure our queries were taken care of, arranging for her teammates to assist us if needed. That level of dedication really stood out.
She is polite, professional and truly an asset to the company.
We’re very happy to give her a well-deserved ⭐⭐⭐⭐⭐ for her commitment and hard work.
Prospect manage several of my properties, Chloe Reilly, my dedicated property manager is fantastic, capable and always at the end of the phone or email and ready with a solution when needed. I feel Prospect are an integral part of my business. They are the first port of call for the tenants if there are any problems and manage them efficiently and professionally. Prospect make me aware of any legal requirements, especially with the new renters rights bill and I also rely on the check in/ inspection/checkout reports they organise for me.
After leaving my previous disastrous letting agency experience the move to Prospect was completely polarising.
Literally a transformation from the very worst to the very best!
Brilliant management service from Prospect estate agent
Always ahead and on time with information and keeping me updated on my tenants and all government laws and changes.
I have been personally dealing with Nikky Gardner who is a delight to deal with, she makes me look Great with my tenants
Nikki Gardner had her usual check up on our rental. We were very pleased of the communication, she gave us a clear window of her visit. She was respectful of the property and our work life balance (night shift workers), didn't stay longer as needed. She's always kind and helpful.
Very pleased with the overall service.
I’ve been renting through Prospect Estate Agency for a number of years now, and the customer service has been consistently excellent. Nikki Gardner, the property manager, is always fast to respond to any enquiries and has been very accommodating with my needs throughout my tenancy. It’s reassuring to have a property manager who genuinely follows up and gets things sorted quickly. Highly recommend and thank you, Nikki
Shout out to Charlotte Morgan for guiding me through my recent house rental experience and clearly handling the pre‑agreement, tenancy agreement, and all reference checks.
Thanks to her support, everything went smoothly and on time, and I’d happily work with Charlotte again.
Great service from Nikki Gardner always from contract to any problems that need sorting....would highly recommend.
Debbie Birch
Nikki made moving very easy for us. Best experience with estate agents so far, very quick to respond and happy to help.
I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent
Nikki Gardner is always very helpful and professional. We would highly recommend her to future clients
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.