Prospect Estate AgencyReviews 

2,596
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and positive attitude. Customers highlight the excellent service, noting clear communication and support throughout various processes, making experiences smoother and less stressful. The customer service is frequently described as exceptional, with many appreciating the prompt responses and the team's ability to address concerns quickly and efficiently. However, some customers also noted issues with communication, particularly regarding relevant information not being passed on and a lack of consistent contact points during processes. A few other people also felt that repairs often took a long time to be arranged and completed, and some expressed dissatisfaction with the overall service and coordination.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the prompt... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch. Nicola Dixon and Nikki Gardener have been helping us with our recent move and... See more

Company replied

Rated 5 out of 5 stars

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they... See more

Rated 5 out of 5 stars

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and poten... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

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4.7

All reviews

(2,596)

397 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and efficient

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they have gone above and beyond to help sort any issues that have arisen. Special shout to Samantha Baron who has steered me through a few sticky patches!
With the change in the law regarding renting, I'm selling the place and am sure I'll have the same good experience

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

I only started renting through Prospect…

I only started renting through Prospect at the end of February and Nikki Gardner has been absolutely amazing, every question or query I have had, she has responded to me straight away and got answers for everything the same day from landlords.

Any information I have needed, again Nikki has provided it very quickly.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic property manager

Nikki Gardner manages my flat for Prospect, and she has been absolutely fantastic. She is reliable, professional, proactive, and always keeps me updated, which gives me real peace of mind given I live out of the country. I know my property is in safe hands and I would highly recommend her as a property manager.

May 18, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Zoe,

Thank you for the lovely review for Nikki. We really appreciate the great feedback.

Kind regards

Rated 5 out of 5 stars

Best property manager

Nikki Gardner is my property manager. She is very professional and helpful. No job is ever too big for her. She goes out of her way to deal with any issues, even when it is not even part of her job description. I am very happy to have her as my point of contact.

May 17, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Mitra,

Thank you for the lovely 5 star review for Nikki in our property management team.

We really appreciate the great feedback.

Kind regards

Rated 5 out of 5 stars

Really helpful when moving in and…

Really helpful when moving in and getting all documents sorted. Nikki was really helpful and easy to contact with all parts of the move in process.

May 1, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning,

Great 5 star review for Nikki! Thank you for sharing your experience.

Kind regards

Rated 5 out of 5 stars

I've been using Prospect for the last 9…

I've been using Prospect for the last 9 months to manage my rental while I'm working abroad. Excellent service, everything handled professionally and quickly without much of my input. Nikki at Wokingham has been a star, keeping me informed and being in control of the day-to-day

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

For many years, my experience with Prospect has been really great and smooth. I particularly appreciate the professionalism of Nikki Gardner, who has been managing my tenancy in a very efficient and friendly way. This is really appreciated!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

A Supportive and Reliable Experience with Nikki Gardner

We’ve been renting through Prospect Estate Agency since October 2022, and Nikki Gardner, our property manager, has made the whole experience very smooth and stress-free. She is always approachable, quick to respond, and genuinely helpful. It’s been a pleasure working with her.
Irina B.,Waterloo Road 100, Crowthorne

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact

May 15, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Paul,

Thank you for the wonderful 5 star review for Nikki and Joanne! We really appreciate the 5 stars :)

Kind regards

Rated 5 out of 5 stars

Nikki is always helpful

Nikki is always helpful! Thank you!

May 1, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning,

Thank you for the 5 star review for Nikki!

Kind regards

Rated 5 out of 5 stars

Nikki Gardner

Nikki Gardner has been our contact for Prospect for a few years. She is professional and efficient. If any issues arise, she responds immediately to deal with our concerns. Her communication is excellent and her service exemplary. I would highly recommend her.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Prospects professionalism

Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords.
We do not hesitate to recommend them for both landlords and tenants.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda at Prospect is an outstanding…

Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively.
Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart.
I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.

May 13, 2026
Unprompted review

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