Prospect Estate AgencyReviews 

2,596
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and positive attitude. Customers highlight the excellent service, noting clear communication and support throughout various processes, making experiences smoother and less stressful. The customer service is frequently described as exceptional, with many appreciating the prompt responses and the team's ability to address concerns quickly and efficiently. However, some customers also noted issues with communication, particularly regarding relevant information not being passed on and a lack of consistent contact points during processes. A few other people also felt that repairs often took a long time to be arranged and completed, and some expressed dissatisfaction with the overall service and coordination.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the prompt... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch. Nicola Dixon and Nikki Gardener have been helping us with our recent move and... See more

Company replied

Rated 5 out of 5 stars

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they... See more

Rated 5 out of 5 stars

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and poten... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

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4.7

All reviews

(2,596)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prospect Reading Mr Colin Charles…

Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal

March 24, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Despina,

Thank you for the lovely review for Colin and the 5 stars! :)

Kind regards

Rated 5 out of 5 stars

A Truly Helpful Letting Agent

Since utilising Prospect and liaising with Nicola (specifically) my experience was brilliant throughout — helpful, responsive, and consistently efficient with her replies. She’s been honest and straightforward at every step, which made everything much easier and far less stressful. I’d happily recommend Nicola to anyone looking for a reliable letting agent.

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

Long term good

We have used the agency for a number of years.
Nancy Suri our agent is always helpful and responsive whereas other firms and agents have not always been as good.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Work So Far!

Great work so far. They have put my property on the market and found a number of interested people. It's still early days, but I'm confident that Mike and his team will find a good buyer. Thanks again Mike

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience renting a…

I had a wonderful experience renting a property through Nancy at Prospect. She was always quick to respond, incredibly professional and friendly. The whole process was smooth and Nancy ensured a seamless renting experience for me .

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Communication with Nancy Suri Marla…

Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Sale

We recently sold our house through Prospect. Our sale was handled by Beth Murphy and we couldn't be happier with the experience. From the initial valuation to completion, they were professional, knowledgeable, and proactive.
They handled all viewings efficiently and kept us informed with regular feedback. They kept us in the loop throughout the entire chain, to ensure the sale ran smoothly. I would highly recommend them to anyone looking to sell. Thank you

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beth Murphy - Prospect

My chain had a few moving parts and took a fair bit of time to come together, but Beth Murphy was brilliant throughout.

Beth made sure I was always up to date, which made a big difference during what can be a stressful process. Her quick responses gave confidence throughout.

On key days, especially around exchange and completion, she was on top of everything and made sure I was fully informed, which really helped things feel smooth and under control.

I really appreciate all her support and recommend Beth to anyone going through a property purchase.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Nancy Suri, Senior Property Manager.…

Nancy Suri has been my senior property manager at Prospect Estate Agency in Reading for the past 4 years, and I have always found her service to be consistently good and reliable.
She handles day-to-day matters efficiently, responds to queries in a timely manner, and keeps communication clear and straightforward. Any issues I’ve raised over the years have been dealt with professionally, although there have been some glitches but were resolved quickly.
I appreciate her steady, competent approach and would have no hesitation in recommending her to other clients.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management Experience

We’ve been tenants for the past year, and our experience with the Nancy S Marla (property manager) has been excellent. She has always been professional, approachable, and quick to respond to any queries or requests. Throughout our tenancy, everything has been handled smoothly and efficiently, and we haven’t faced any issues at all.

We recently renewed our contract, which reflects how happy we are with her management and support. Overall, a great experience and we would highly recommend her as a property manager.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I am renting an apartment in Reading in last 4 years, which is managed by Prospect via Ms. Emily Cross. I am happy with the service, Emily is responsive, speedy and professional. If I need to move to a bigger place, will use Prospect again. Benny

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Our chain sale process was complicated…

Our chain sale process was complicated with months of waiting for the legal work to finish and vast documentations, but Ross, Akansha & their team were throughout the process of this long 5 months by constantly supporting and updating us with the development. Though it was a very hectic process but because of them our transition was extremely smooth as Akansha kept us updated throughout the process and on the day of exchange of the contract, Ross was constantly updating us with the latest information so, we were well informed throughout the process. 100% going to recommend them to my friends and family. Very professional team and extremely helpful.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Nancy Suri - Prospect

Nancy Suri

Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants.

Definitely recommended especially working with her.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with my property agent, Nancy Suri Marla especially when I first moved into my apartment. She was incredibly helpful and responsive in addressing the initial questions and issues I had. From queries about the window to concerns around the curtains, she was quick to assist and ensured everything was looked into and resolved as smoothly as possible.

Her communication was clear and reassuring, which made settling into the property much less stressful. I really appreciated her proactive approach and willingness to help during that initial period.

Overall, she was professional, supportive, and easy to deal with, and I would gladly recommend her to others.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable support and clear communication

I have had a very positive experience working with Nancy Suri. She addressed my requests promptly and in a practical, solution‑oriented manner, which made collaboration efficient and straightforward. Nancy is a clear and effective communicator, and I always felt that issues were understood and handled with care and professionalism. Overall, she has been reliable, responsive, and a pleasure to work with.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Nancy has been great

Nancy has been great, and I would like to give her high 5* recommendation, thanks so much.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Arie,

Thank you for the 5 star review for Nancy! :)

Kind regards

Rated 5 out of 5 stars

Happy with the service.

Prospect agency is very good at looking after its clients. I particularly deal with Emily Cross. She is very supportive, always ready to answer any questions and help out. And she takes her time to hear you out.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good afternoon,

Thank you for the great review for Emily. We appreciate the great feedback on her hard work.

Kind regards

Rated 5 out of 5 stars

Nikki Gardner 5*

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and potentially losing some of our deposit, Nikki was able to act as go-between with our landlord which resulted in our deposit being returned in full and very quickly. She’s always helped us in a speedy and professional manner and we are grateful for that. Thanks Nikki.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Terry,

We really appreciate the 5 star review for Nikki in the property management team. Pleased she was able to help with your situation.

Kind regards

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