I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.
24 King Street, RG1 2HE, Reading, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!

Reply from Prospect Estate Agency
I am completely satisfied with the service I am receiving from Prospect Estate Agency. Our property agent, Nancy Suri MARLA, is always responsive and spot on when it comes to resolving any issues.

Reply from Prospect Estate Agency
What makes my experience great is the agent I deal with - Nancy Suri. She deals with each issue with empathy, always keeps an eye on mitigating my costs, and will often go above and beyond.

Reply from Prospect Estate Agency
I’ve been with Prospects many years now and they do a great job, especially Nancy (Marla) who looks after the property and tenants very well! Thanks to all.

Reply from Prospect Estate Agency
Easy professional agency, my contact with Nikki Gardner has been great. Explained everything and prompt in replying to emails etc.

Reply from Prospect Estate Agency
I had a great experience working with Nancy Suri at Prospect Reading branch. She is professional, responsive, and very helpful throughout the process. She made everything much smoother and was always available to answer my questions.
Overall, I’m very satisfied with her service and would happily recommend her to others.

Reply from Prospect Estate Agency
Prospect have managed several properties for me over the last 8 years and I feel they are a joint partner in my business. They are the first port of call for the tenants if there are any problems at the properties and manage them efficiently and professionally. I can always speak to someone should I need to and Nancy, our dedicated property manager is just fantastic; capable and approachable and always at the end of the phone or email and ready with a solution when needed. I trust Prospect to make me aware of any legal requirements, especially with the new renters rights bill due imminently and also rely on the check in/ inspection/checkout reports they organise for us.
When it's time to renew contracts, it's always a joy to speak to Stefano. He is friendly and efficient and I trust him to find us the most suitable tenants. A full turn key service that I couldn't manage without.

Reply from Prospect Estate Agency
I live a distance from Reading and therefore I need someone I can trust and rely on to keep me informed and be able to support me when needed. Emily Cross is this person. She is efficient, quick to support and help resolves issues and proactive in the service she delivers. Thank you Emily.

Reply from Prospect Estate Agency
We have been a tenant through Prospect for the past 6 years and Nikki Gardner has been absolutely brilliant. Whenever we had a challenges she personally made sure that it gets resolved soonest. Definately a please to have her as our agent.

Reply from Prospect Estate Agency
Nancy has been exceptional in managing my property. Her proactive approach, attention to detail, and willingness to go the extra mile have been outstanding. She's consistently available to address concerns, provides thoughtful solutions, and demonstrates a genuine interest in ensuring everything runs smoothly. It's clear she takes pride in her work and is dedicated to providing excellent service.
Really appreciate the excellent service from Emily Cross, our property manager. She is proactive and lovely to work with, which a real confidence-builder when you’re remote. Thank you, Emily!
Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.

Reply from Prospect Estate Agency
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.

Reply from Prospect Estate Agency
Nikki gardneris very friendly and gets back to us fast all in all the very best at her job

Reply from Prospect Estate Agency
We are currently renting through Prospect, and Nancy Suri is our property manager. We are extremely pleased with the agency—especially with Nancy, who is always prompt in responding to our queries and easily reachable for any issues. She ensures that any concerns raised are addressed quickly and follows up until everything is fully resolved. We have not experienced any challenges so far and would highly recommend both Nancy and the agency to anyone looking for a reliable, supportive, and trustworthy service.T hank you and great job from the team!

Reply from Prospect Estate Agency
Nancy Marla kept us updated every step of the way. She dealt with our enquiries in a prompt and professional manner. She made the letting process very smooth and trouble free for me as a landlord. I would recommend her and Prospect Letting as a result of our positive experience.

Reply from Prospect Estate Agency
It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Reply from Prospect Estate Agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
Had the best experience from the start, from the property viewing to moving in. Nancy Suri MARLA is our property manager and has been professional throughout, answering all our questions clearly. I’ve had a really good experience as a tenant of a property managed by the Prospect team, especially Nancy, who has been extremely helpful. She always replies within a day and is very proactive in helping with anything we need. She’s kind, polite, and easy to talk to. Honestly, one of the best experiences I’ve had with an agent. I would definitely recommend her to others.
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.