Prospect Estate AgencyReviews 

2,596
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and positive attitude. Customers highlight the excellent service, noting clear communication and support throughout various processes, making experiences smoother and less stressful. The customer service is frequently described as exceptional, with many appreciating the prompt responses and the team's ability to address concerns quickly and efficiently. However, some customers also noted issues with communication, particularly regarding relevant information not being passed on and a lack of consistent contact points during processes. A few other people also felt that repairs often took a long time to be arranged and completed, and some expressed dissatisfaction with the overall service and coordination.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the prompt... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied

Rated 5 out of 5 stars

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch. Nicola Dixon and Nikki Gardener have been helping us with our recent move and... See more

Company replied

Rated 5 out of 5 stars

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they... See more

Rated 5 out of 5 stars

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and poten... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

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4.7

All reviews

(2,596)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nikki at Prospect is excellent and…

Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Sharon,

Great review for Nikki! Thank you for the 5 stars!

Kind regards

Rated 5 out of 5 stars

Having great experience

I am completely satisfied with the service I am receiving from Prospect Estate Agency. Our property agent, Nancy Suri MARLA, is always responsive and spot on when it comes to resolving any issues.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Ajish,

Pleased to hear your satisfied with the service. Thank you for the 5 stars for Nancy!

Kind regards

Rated 4 out of 5 stars

I’ve been with Prospects many years now…

I’ve been with Prospects many years now and they do a great job, especially Nancy (Marla) who looks after the property and tenants very well! Thanks to all.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Adam,

Thank you for the lovely review for Nancy in our property management team. We really appreciate the great feedback on her hard work.

Kind regards

Rated 5 out of 5 stars

Easy professional agency

Easy professional agency, my contact with Nikki Gardner has been great. Explained everything and prompt in replying to emails etc.

March 18, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning,

Thanks for the 5 star review for Nikki. Greatly appreciated.

Kind regards

Rated 4 out of 5 stars

Great work experience

I had a great experience working with Nancy Suri at Prospect Reading branch. She is professional, responsive, and very helpful throughout the process. She made everything much smoother and was always available to answer my questions.

Overall, I’m very satisfied with her service and would happily recommend her to others.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Vivek,

Thank you for the lovely review for Nancy. Pleased to hear she made the process smoother for you.

Kind regards

Rated 5 out of 5 stars

Trustworthy business partners

Prospect have managed several properties for me over the last 8 years and I feel they are a joint partner in my business. They are the first port of call for the tenants if there are any problems at the properties and manage them efficiently and professionally. I can always speak to someone should I need to and Nancy, our dedicated property manager is just fantastic; capable and approachable and always at the end of the phone or email and ready with a solution when needed. I trust Prospect to make me aware of any legal requirements, especially with the new renters rights bill due imminently and also rely on the check in/ inspection/checkout reports they organise for us.
When it's time to renew contracts, it's always a joy to speak to Stefano. He is friendly and efficient and I trust him to find us the most suitable tenants. A full turn key service that I couldn't manage without.

March 20, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good afternoon,

Thank you for the amazing review for Nancy. We really appreciate hearing the feedback on all of her hard work and long may it continue.

Kind regards

Rated 5 out of 5 stars

Great service

I live a distance from Reading and therefore I need someone I can trust and rely on to keep me informed and be able to support me when needed. Emily Cross is this person. She is efficient, quick to support and help resolves issues and proactive in the service she delivers. Thank you Emily.

March 10, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Serena,

Thank you for the lovely review for Emily and all of her hard work. Great 5 star review!

Many thanks

Rated 5 out of 5 stars

Kudos to Nikki Gardner from Prospect

We have been a tenant through Prospect for the past 6 years and Nikki Gardner has been absolutely brilliant. Whenever we had a challenges she personally made sure that it gets resolved soonest. Definately a please to have her as our agent.

March 19, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good afternoon,

Thank you for the lovely review for Nikki. Long may her hard work continue!

Kind regards

Rated 5 out of 5 stars

Nancy has been exceptional in managing…

Nancy has been exceptional in managing my property. Her proactive approach, attention to detail, and willingness to go the extra mile have been outstanding. She's consistently available to address concerns, provides thoughtful solutions, and demonstrates a genuine interest in ensuring everything runs smoothly. It's clear she takes pride in her work and is dedicated to providing excellent service.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki helped us with the rental of our…

Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.

March 19, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good afternoon,

Thank you for the lovely review for Nikki, we really appreciate it.

Kind regards

Rated 5 out of 5 stars

Great work team

Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.

March 14, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Sonia,

Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback.

kind regards

Rated 5 out of 5 stars

Outstanding service from Agency and Property Managr

We are currently renting through Prospect, and Nancy Suri is our property manager. We are extremely pleased with the agency—especially with Nancy, who is always prompt in responding to our queries and easily reachable for any issues. She ensures that any concerns raised are addressed quickly and follows up until everything is fully resolved. We have not experienced any challenges so far and would highly recommend both Nancy and the agency to anyone looking for a reliable, supportive, and trustworthy service.T hank you and great job from the team!

March 19, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Mudita,

Thank you for the lovely 5 star review for Nancy and all her hard work. We really appreciate your kind words.

Many thanks

Rated 5 out of 5 stars

Nancy Marla kept us updated every step…

Nancy Marla kept us updated every step of the way. She dealt with our enquiries in a prompt and professional manner. She made the letting process very smooth and trouble free for me as a landlord. I would recommend her and Prospect Letting as a result of our positive experience.

March 12, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Donella,

Please to hear the process has been trouble free with Nancy as your property manager. Great review!

Kind regards

Rated 4 out of 5 stars

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

March 18, 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Sarah,

Thank you for the lovely review for Emily, we really appreciate the feedback and long may the hard work continue.

Kind regards

Rated 5 out of 5 stars

A very efficient agency

A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best experience from the start

Had the best experience from the start, from the property viewing to moving in. Nancy Suri MARLA is our property manager and has been professional throughout, answering all our questions clearly. I’ve had a really good experience as a tenant of a property managed by the Prospect team, especially Nancy, who has been extremely helpful. She always replies within a day and is very proactive in helping with anything we need. She’s kind, polite, and easy to talk to. Honestly, one of the best experiences I’ve had with an agent. I would definitely recommend her to others.

March 17, 2026
Unprompted review

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