I was very concerned reading the bad reviews on here after placing my order re FedEx delivery service…luckily I had nothing to fear, my order arrived on time as stated on the email! Added bonus of be... See more
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See what reviewers are saying
I was a little anxious shopping with protec direct after reading the trustpilot reviews (having already placed an order), but my shopping experience was overwhelmingly positive. Free next day delivery... See more
Delivery went missing but I had to chase it up. They used a carrier that doesn’t give tracking details so you don’t know when it will arrive. Contacted Protec after 10 days, told them when I wouldn’... See more
Company replied
Some of the reviews make grim reading but my experience this week has been the opposite. No fuss, no bother, just very good service including quick delivery (as promised) of a good product. Speak as y... See more
Company details
Written by the company
Buy Personal Protective Equipment and Workwear from Protec Direct. Free delivery over £25. Includes Boots, Respirators, Hi Vis and more.
Contact info
WS10 7XB, Wednesbury, United Kingdom
- www.protecdirect.co.uk
3.8
Great
36 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
They let you order the product and only afterward tell you its on backorder after payment
January 15, 2026
Unprompted review
Reply from Protec Direct (UK)
Good Morning,
Thank you for your feedback.
We sincerely apologies at the time of your order the product was out of stock, which resulted in you receiving an automatic back order confirmation.
A large volume of our products are fast moving items and due to this it can occasionally result in stock levels deplenishing rapidly. We can assure you, this is something our teams monitor closely to avoid delays.
We want to once again sincerely apologies' the product required on this occasion was unavailable and for any inconveniences this has caused.
If you would like any further assistance to locate a possible alternative or for further information, please do not hesitate to contact us where we have a fully trained customer service team who will help assist you.
Thank you again for your feedback and this has been duly noted.
Kind Regards,
Protec Direct
Fast Delivery And Good Range Of Products
Excellent customer service and delivery. Always on time. Good range of products would highly recommend
November 3, 2025
Unprompted review
Reply from Protec Direct (UK)
Good Morning Riley,
Thank you for your 5* Review and for placing an order with us.
We are pleased to hear you are happy with the service and delivery we offer.
We hope to help assist and to continue working with you on any future requirements you may have.
Kind Regards,
Protec Direct
I was very concerned reading the bad…
I was very concerned reading the bad reviews on here after placing my order re FedEx delivery service…luckily I had nothing to fear, my order arrived on time as stated on the email! Added bonus of best price & free next day delivery! Thank you Protec Direct 👍🏼
October 31, 2025
Unprompted review
Reply from Protec Direct (UK)
Good Morning,
Thank you for your 5* review and for allowing us the opportunity to provide our services to you.
We hope to help assist you further in the future and to continue working with you on any requirements you may have.
Thank you again for your order
Kind Regards,
Protec Direct
Delivery went missing
Delivery went missing but I had to chase it up. They used a carrier that doesn’t give tracking details so you don’t know when it will arrive.
Contacted Protec after 10 days, told them when I wouldn’t be able to receive delivery but they dispatched anyway without informing me until I chased up again. Badly organised business.
May 16, 2025
Unprompted review
Reply from Protec Direct (UK)
Good Morning,
Thank you for your review.
Firstly we would like to sincerely apologies for the delays and inconveniences caused due to the delays with your order.
We can see we do have tracking for your original order which was dispatched via FedEx on a next day service. Unfortunately, during transit this was lost by the courier and we can assure you we have escalated this further.
Due to this, once confirmed by yourself your order had not arrived we have issued a replacement for you to avoid any further delays.
We do currently have full details of your order, if you do wish to reach out to us, we can provide you with the full communications/order details.
We do once again apologies for the issues caused with our courier and if you feel our communications were not up to standard. We are happy to continue helping assist you and provide any further details if you require.
Kind Regards,
Protec Direct.
Prompt service
Ordered on Friday and my goods were delivered on Monday - next working day as advertised.
Website was easy to order and make payment.
Quite happy all round.
May 9, 2025
Unprompted review
Reply from Protec Direct (UK)
Good Morning Sharon,
Thank you for your 5* Review and for placing an order with us.
We are pleased to hear you are happy with the service, products and our website.
We hope to help assist you further in future and future requirements you may have.
Kind Regards,
Protec Direct
False promises and poor customer service, avoid
Ordered two items for next day delivery, having chosen Protec solely due to their promise of next day delivery. Received no tracking information and had to actively chase the company for an update when they didn't arrive. Was told it was out of their hands and Fedex chooses when they deliver. Customer service suggested I follow up with Fedex and provide feedback which shows they couldn't care less that they didn't meet their delivery promise.
The customer service agent suggested they had done everything right on their part but upon looking at the tracking it turns out they didn't even dispatch the items until over 24hours after the order. There would have been no way the items could have been delivered on time having been dispatched during the evening of the next working day.
False promises and poor customer service, avoid.
February 7, 2025
Unprompted review
Reply from Protec Direct (UK)
Good Morning ABC,
Thank you for your review.
We are sorry to hear of the issues you have faced while ordering with us. We can assure you, we do our upmost to ensure the service, delivery and products are to an excellent standard and we apologies on this occasion the delivery has not fulfilled ours or your standards.
If you are able to contact us or provide your order information, we are able to investigate this further for you, to provide more details regarding these issues.
We once again sincerely apologies for the delays and inconveniences this may have caused.
Thank you,
Kind Regards - Protec Direct
Great customer service
October 29, 2024
Unprompted review
Had exactly what I needed at great…
Had exactly what I needed at great price
Great customer service
I d recommend to all
October 17, 2024
Unprompted review
Having to write a review for their…Facebook competition
Having to write a review for their Facebook competition! All I can say up to now is that they run good competitions!
October 26, 2024
Unprompted review
Great customer service
Great customer service. Fast delivery. Can recommend the waterproofs and high vis clothing. Partner wears to work.
October 21, 2024
Unprompted review
Excellent!
October 12, 2024
Unprompted review
fab never had an issue and used protec…
fab never had an issue and used protec direct for a few yrs now.
October 1, 2024
Unprompted review
Waterproof boots still going strong
I have some fabulous waterproof hiking books they are still going strong for a second year from protec direct.
October 1, 2023
Unprompted review
Top of the range products and friendly…
Top of the range products and friendly and helpful staff.
October 1, 2024
Unprompted review
Reply from Protec Direct (UK)
Good Morning Chelsea,
Thank you for your feedback.
We are pleased to hear of your experience with dealing with our team and ordering with us.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards,
Protec Direct
Very Good
Placed my first order with Protec Direct. Very good service and fast delivery! Will definitely order again
September 11, 2024
Unprompted review
Reply from Protec Direct (UK)
Good Afternoon Amy,
Thank you for leaving us a review.
We are pleased to hear you were happy with the service we provided and thank you again for your feedback.
We will look forward to helping assist you further in the future.
Kind Regards,
Protec Direct.
1st order very good service!
Ordered on Monday goods received next day. Order was complete and price was good. Will definitely be using again soon.
Staf really nice too which was a pleasant surprise
August 13, 2024
Unprompted review
Reply from Protec Direct (UK)
Good Afternoon,
Thank you for your feedback and for placing your first order with us here at Protec Direct.
We will look forward to help assist you further in the future.
Kind Regards,
Protec Direct
A very good experience for me
Some of the reviews make grim reading but my experience this week has been the opposite. No fuss, no bother, just very good service including quick delivery (as promised) of a good product. Speak as you find.
June 5, 2023
Unprompted review
Very poor service
As mentioned in many other reviews recently submitted for this Company, poor poor service, order not received, several emails sent & only one reply. Don’t waste your valuable time & money with this Company.
December 1, 2022
Unprompted review
Reply from Protec Direct (UK)
Good Morning David,
Thank you for your review. We are sorry you feel this way.
We can see we have been making multiple communications to you, following the delays being a result of the item being lost in transit. We apologise this delay has occurred.
Due to this, we have emailed you and arranged an immediate replacement which has been delivered on a priority service.
We apologise sincerely for these delays, however we can assure you we resolved this quickly and efficiently for you.
Kind Regards,
Protec Direct
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