Protyre Autocare - Ashbourne Retail Reviews 

990
TrustScore 4.5 out of 5

4.7

Waterside Road, Ashbourne, DE6 1DG Derbyshire, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to make contact by phone to get a quote. Fully inclusive price. Appointment system to minimise waiting. Polite staff comfortable, clean waiting area with up to date newspapers to browse. Would h... See more

Company replied

Rated 5 out of 5 stars

We had a tyre repaired at Protyre Autocare this morning and were really pleased with the service. Despite the shop being busy with customers, the team worked quickly and efficiently without cutting an... See more

Company replied

Rated 3 out of 5 stars

The branch was busy and so the start of work was about 30 mins after the booked time. They were a ittle optimistic about the planned duration, too. They failed to inflate the tyres to the level spec... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service at Protyre. The team were helpful from the moment I walked in, explained everything clearly, and got the issues sorted without any fuss. Work was done properly and I le... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, United Kingdom

  • 01335 289530

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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4.7

All reviews

(990)

35,519 reviews in the last 12 months

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Rated 5 out of 5 stars

Most helpful staff.

Great team. Always helpful. Helped me a lot with my Alfa Romeo troubles, of which there is a lot owning an Alfa. Top garage. Sam

May 13, 2026
Rated 2 out of 5 stars

The price was far too high

The price was far too high. I feel I was ripped off! I made the mistake of not getting a quote because I foolishly trusted they would charge a fair price. I have asked twice for the invoice to be sent but it has not been sent by e msop as promised. Disappointed☹️

May 13, 2026
Protyre Autocare - Ashbourne Retail logo

Reply from Protyre Autocare - Ashbourne Retail

Dear John,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashbourne branch did not meet your expectations on this occasion.

We would like the opportunity to investigate this matter further for you, and therefore your concerns have been raised with the Area Manager. They will be in contact with you as soon as possible to discuss this in more detail.

We have also forwarded your invoice to the email address you provided.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care – Protyre

Rated 5 out of 5 stars

Cant fault the Ashbourne garage one…

Cant fault the Ashbourne garage one bit! They got my car in both times I have called up now straight away. Nothing too much trouble! Explained everything that needs to be done in detail and with professionalism! I will never take my car elsewhere again! Thank you Dave and the team at selecta tyre Ashbourne! - Linzi

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff , all polite and courteous .
Prompt attention to my car , great service received - would recommend.

April 25, 2026
Rated 1 out of 5 stars

Unexpected extra payment

The new tyre was fitted correctly and on time so I was pleased with that. However, I was not pleased with the extra £97 I paid for tracking. I was advised at the front counter that the wheel would need tracking as it was getting a new tyre and it would be about £37 per tyre. Unfortunately I didn’t query it when I was charged so much extra. I won’t be going there again.

April 22, 2026
Protyre Autocare - Ashbourne Retail logo

Reply from Protyre Autocare - Ashbourne Retail

Dear Customer,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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