Easy to make contact by phone to get a quote. Fully inclusive price. Appointment system to minimise waiting. Polite staff comfortable, clean waiting area with up to date newspapers to browse. Would h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a tyre repaired at Protyre Autocare this morning and were really pleased with the service. Despite the shop being busy with customers, the team worked quickly and efficiently without cutting an... See more
Company replied
The branch was busy and so the start of work was about 30 mins after the booked time. They were a ittle optimistic about the planned duration, too. They failed to inflate the tyres to the level spec... See more
Company replied
Really pleased with the service at Protyre. The team were helpful from the moment I walked in, explained everything clearly, and got the issues sorted without any fuss. Work was done properly and I le... See more
Company replied
Company details
About Protyre Autocare - Ashbourne Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, United Kingdom
- 01335 289530
4.7
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Toby and Dave.
Toby and Dave.
As a person who has had a face to face business, you as a corporate are so very lucky to have these gentlemen under your umbrella,
They absolutely endorse your business.
If they weren’t present, then I would not utilise your business.
You are so typical of a mass produced cycle…. You need to think about what you have and the people who deliver your profile.
Thank you.
Phil Taylor.
January 23, 2026
Job done quickly and efficiently…
Job done quickly and efficiently without cutting corners. Well done.
January 21, 2026
Great service and polite staff
Great service and polite staff. Would highly reccomend the Ashbourne site. Thank you Protyre.
January 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overcharged and not as promised
Poor Customer service ,wheel weights not as promised after telling me they would be able to fit black weights
Tracking was completely out and car had to go back , they rectified this with Mole grips !!
Still not convinced its correct £90 wasted
Overcharged for valves when car had TPMS valves fitted !
Very poor , attitude very poor no sign of customer service anywhere
January 21, 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear David,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Refunded the difference thankyou…
£221 battery quote, all in, face to face, then £252 charged when done to a dearer battery without asking to go ahead or explanation.. *But put it right by refunding for the difference with many thanks. Reason for their decision to use a different battery, was due to the voltages they said, but both batterys are 12V. Given 1 more star for the refund.
January 14, 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Customer,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashbourne Retail branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service and competative prices
An excellent service, with honest advice given re. suitable products and very efficient work carried out.
January 9, 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Roy,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service.
January 12, 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
booked a time
booked a time, took my car in 5 mins before, job was started exactly on time. clean, tidy, no fuss, no bother.
January 7, 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Greg,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt efficient service
January 9, 2026
Very good helpful crew
January 5, 2026
Good helpful service again
Friendly helpful service, good product knowledge and a good service.
December 30, 2025
Wheel balancing
On time , work done well steering vibration stopped.
Price seemed to have increased a lot since last time about 3X in about 4 years?
January 5, 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.