Great customer care Lady on desk is very knowledgeable and helpful Price given for job - front pads and discs Booked my car in for next day (but offered same day) Arrived at 08:45 - car ready b... See more
Company replied
Location
Switch locationUnit 1, Crowbridge Road, Orbital Park, TN24 0GA Ashford, Kent, GB
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It was easy to get a phone quote to replace the front discs & pads on the car, which was over £100 cheaper than the dealership. Booked the vehicle in for a few weeks later and they were expecting me w... See more
Company replied
Lady at Reception was amazing! I had a red warning light come up on my dashboard saying to take car for checking asap as fault could be dangerous. She immediately found someone to assist (car needed b... See more
Company replied
I always take my car here, they provide a great service, often fitting car in at short notice. The team are friendly and helpful, very trustworthy & honest. I wouldn’t use another garage now
Company replied
Company details
About Protyre Autocare - Ashford Service Centre
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1, Crowbridge Road, Orbital Park, TN24 0GA, Ashford, Kent, United Kingdom
- 01233 503355
4.8
Excellent
944 reviews
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Very welcoming professional staff…
Very welcoming professional staff finished job in under an hour and got us on our way nothing to improve
December 1, 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Barry,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
It would have been a 5
It would have been a 5, but I wasn't told I would need my mobile phone to be able to take advantage of the 4 month interest free payments, so I was disappointed I couldn't spread the payments.
November 14, 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Miss Vassallo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Inflated prices for a really simple job.
Good service for the MOT, but failed on a part that cost me £10.00, then I paid £50 to have it fitted at another garage. it took 20 minutes. Protyre quoted me £300 for the same thing.
November 10, 2025
Reply from Protyre Autocare - Ashford Service Centre
Dear Ruth,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashford Service Centre branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
good team
Lisa on reception is very good at communicating, and the engineers are experienced and honest.
November 5, 2025
MOT and service
Returned to get my MOT and service as had resolved an issue for me earlier this year. Great service
October 31, 2025
MOT time again
MOT time again, as usual the staff made me feel very welcome and put me at ease while my car was MoTed, I was kept informed at every stage also pointing out any potential things that may need doing in the next year. The waiting area was clean and quiet while I was there where I could sit in comfort and wait for my MOT to be carried out, appointment time was as booked and I was back on my way in a flash.
Oh and they still have the best free coffee machine I’ve had so a couple of cappuccino while I waited don’t go amiss!
Thanks ProTyre until next year 😊
November 5, 2025
Great fast service
Great, fast service - as always. Been using them for at least 15 years, so happy to recommend.
October 30, 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Colin,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford Service Centre
Hello Graeme,
We appreciate you taking the time to leave us this great review. We are happy to hear that you are pleased with our service.
Best regards,
Eddie
Customer Care - Protyre
Wipers are great
October 1, 2025
Brilliant as always
Brilliant as always!
Nothing is too much trouble helpful kind great advice I’d say spot on customer service! And the reception staff just as good as the mechanics
Thanks guys & girls!!!
September 10, 2025
Absolutely first class service,
Absolutely first class service,. Friendly helpful staff, couldn't fault the whole experience. Thank you all in crow bridge road
September 8, 2025
Reply from Protyre Autocare - Ashford Service Centre
Hello Anne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
All the staff are very friendly and the…
All the staff are very friendly and the waiting area is comfortable and relaxing while your vehicle is being done.
I also took advantage of the interest free payment plan as my horse box needed 4 new tyres (they were perfectly legal but were actually 15 years old so had the potential to perish & split) - using the plan it became a lot affordable being able to spread the payments! Highly recommend Protyre!
September 1, 2025
Poor service
Poor service. Couldn’t bother to let me know of the delays in getting the car ready. Whilst I understand things happen, a courtesy call to say we are sorry, unfortunately your car won’t be ready at the time we thought it would be. This is not to much to expect from any business. There also seemed to have been a nonchalant tone from the manager when I expressed my disappointment. Will never use this location again. Protyre Ashford Victoria Park location offers the best service. The team there are awesome.
September 1, 2025
Reply from Protyre Autocare - Ashford Service Centre
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
courteous and efficent service
August 29, 2025
Always made to feel welcome and service…
Always made to feel welcome and service is good
August 22, 2025
Nice reception area
Nice reception area, welcoming reception staff, coffee on tap whilst you wait for your vehicle in nice waiting room. Quick and efficient experience.
August 15, 2025
Campervan mot
Excellent service from beginning to end. Friendly and helpful young lady dealt with me. Reasonable pricing
August 11, 2025
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