Protyre Autocare - Ashford Service Centre Reviews 

923
TrustScore 4.5 out of 5

4.7

Unit 1, Crowbridge Road, Orbital Park, TN24 0GA Ashford, Kent, GB


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Rated 5 out of 5 stars

Lady at Reception was amazing! I had a red warning light come up on my dashboard saying to take car for checking asap as fault could be dangerous. She immediately found someone to assist (car needed b... See more

Company replied

Rated 5 out of 5 stars

The company kept me updated and the customer service desk were very helpful. As I live in London was down for a couple of days visiting friends so I hadn’t use this company before would recommend to... See more

Company replied

Rated 4 out of 5 stars

I booked my M.O.T and gold service online for 8:30am, it said it t would be about 2.5 hours; this was great as I needed my car early afternoon for a hospital appointment, when I dropped my car off I... See more

Rated 5 out of 5 stars

The two ladies who booked my car in were friendly and efficient. They knew my name from an earlier visit when I brought my car in to investigate the cause of a knocking noise. The mechanic's diagnosis... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Ashford Service Centre

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1, Crowbridge Road, Orbital Park, TN24 0GA, Ashford, Kent, United Kingdom

  • 01233 503355

4.7

Excellent

TrustScore 4.5 out of 5

923 reviews

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4.7

All reviews

(923)

33,606 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff are very friendly and the…

All the staff are very friendly and the waiting area is comfortable and relaxing while your vehicle is being done.
I also took advantage of the interest free payment plan as my horse box needed 4 new tyres (they were perfectly legal but were actually 15 years old so had the potential to perish & split) - using the plan it became a lot affordable being able to spread the payments! Highly recommend Protyre!

September 1, 2025
Rated 1 out of 5 stars

Poor service

Poor service. Couldn’t bother to let me know of the delays in getting the car ready. Whilst I understand things happen, a courtesy call to say we are sorry, unfortunately your car won’t be ready at the time we thought it would be. This is not to much to expect from any business. There also seemed to have been a nonchalant tone from the manager when I expressed my disappointment. Will never use this location again. Protyre Ashford Victoria Park location offers the best service. The team there are awesome.

September 1, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Aircon recharged

Aircon recharged. £50 cheaper than what my car dealership wanted to charge, albeit with your offer. Very efficient @ reception as was expecting me thru my online booking. Vehicle was taken into the workshop and aircon gas recharged with no issues. Excellent experience thank you.

August 25, 2025
Rated 4 out of 5 stars

Nice reception area

Nice reception area, welcoming reception staff, coffee on tap whilst you wait for your vehicle in nice waiting room. Quick and efficient experience.

August 15, 2025
Rated 5 out of 5 stars

Campervan mot

Excellent service from beginning to end. Friendly and helpful young lady dealt with me. Reasonable pricing

August 11, 2025
Rated 5 out of 5 stars

Good service

Appointment on time. Called back when the work was completed. Very efficient at reception.

August 4, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Dear Trevor John,
We're glad you enjoyed your experience at our Ashford Service Centre branch . It's great to hear that our appointment scheduling and communication were efficient. Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 2 out of 5 stars

Booked in for an A/C regass

Booked in for an A/C regass. Protyre did refill the AC gas, but when i picked the car up, i was told 'my compressor had gone and needed replacing". Bad enough, but worse when i realised that in order to fit a new compressor, all of the gas i'd just spend £90 on to fill, will be lost...so why fill the gas, if they could have just checked the compressor was working or not beforehand? They even do a free AC check, so why they didn't do it on my car before they filled it with gas that is now going to be lost, is beyond me. Not happy.

July 23, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Dear Andrew,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Quick polite service very efficient…

Quick polite service very efficient clean and comfortable waiting area with free coffee machine
Aircon in my car is nice and cold now!!

July 2, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Hello Bobbie​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

For someone who has no clue about the…

For someone who has no clue about the upkeep of her car, I feel looked after by these guys who not only give excellent customer care but also a superb service. This is my go to for any of my car issues.

June 28, 2025
Unprompted review
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Hello Lucy,

We're happy to hear that you feel looked after and valued our superb service and excellent customer care. We appreciate you choosing us as your go-to for your car issues, and we thank you for your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

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