Protyre Autocare - Ashford Service Centre Reviews 

923
TrustScore 4.5 out of 5

4.7

Unit 1, Crowbridge Road, Orbital Park, TN24 0GA Ashford, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lady at Reception was amazing! I had a red warning light come up on my dashboard saying to take car for checking asap as fault could be dangerous. She immediately found someone to assist (car needed b... See more

Company replied

Rated 5 out of 5 stars

The company kept me updated and the customer service desk were very helpful. As I live in London was down for a couple of days visiting friends so I hadn’t use this company before would recommend to... See more

Company replied

Rated 4 out of 5 stars

I booked my M.O.T and gold service online for 8:30am, it said it t would be about 2.5 hours; this was great as I needed my car early afternoon for a hospital appointment, when I dropped my car off I... See more

Rated 5 out of 5 stars

The two ladies who booked my car in were friendly and efficient. They knew my name from an earlier visit when I brought my car in to investigate the cause of a knocking noise. The mechanic's diagnosis... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Ashford Service Centre

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1, Crowbridge Road, Orbital Park, TN24 0GA, Ashford, Kent, United Kingdom

  • 01233 503355

4.7

Excellent

TrustScore 4.5 out of 5

923 reviews

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4.7

All reviews

(923)

33,606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time

On time. A courteous service with a phone call when the MOT was finished. Everything great

June 18, 2025
Rated 5 out of 5 stars

Friendly and efficient Service

I had a lovely experience with this garage. I was able to book really easy online and when I called to add a service to my booking, Lisa was really friendly and helpful.

When I arrived for my appointment I had a lovely warm welcome from Lisa. The repair was carried out within the hour (I waited for the repair and was offered a hot drink). It was a really positive experience.

Although this garage isn't local to me, I will be booking future repairs here.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

Overall good service from staff but…

Overall good service from staff but once I picked my car up and drove it home I found that the locking nut wasn't replaced where it goes and left in the ashtray plus after doing a service the service was reset on my panel

June 11, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Dear Kevin,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

The receptionist was delightful.

The receptionist was delightful and extremely helpful. She kept me informed of work that needed doing on the car as it became apparent during the process. The team did repaired, serviced and MOT'd my . All on the same day.

May 21, 2025
Rated 2 out of 5 stars

I had 4 new tyres fitted a couple…

I had 4 new tyres fitted a couple months back with ‘free wheel alignment’ offered to me. I happily accepted as why not.. after this, my car was vibrating all the time and I just thought it was in my mind, but I decided to take the car back and explain and see if this can be fixed as it’s like my wheels are out of balance or not aligned properly. They took my car in free of charge and tried to fix the problem, I was told it’s all done, all 4 wheels needed alignment and 2 rear wheels needed balancing. Great. I drove out the car park, and my steering wheel wasn’t correct, if I drove with the steering wheel straight I would go to the left. So the next day, they take the car back in to correct this and I was told after my car was supposedly corrected that if it’s still not right I need to go to Kwikfit as they have better equipment for wheel alignment. Anyway, as I drove out, my car was moving to the left instead with my steering wheel straight. Really not great for a reputable company of protyre. Also, I was definitely overcharged for my tyres as I was interested to see how much they were online and it’s a lot less than what I was quoted. That one is my fault for trusting in the company.

May 5, 2025
Protyre Autocare - Ashford Service Centre logo

Reply from Protyre Autocare - Ashford Service Centre

Dear George Gentle,

Thank you for bringing this to our attention.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Regas ac

Booked on line,they started working on the car on time and regassed the ac. while I waited. So easy, nice people too.

May 7, 2025
Rated 5 out of 5 stars

Great job

Great job. I am really pleased with my service and repairs. A lovely and receptionist dealt with my booking. Thank you very much Jean

May 5, 2025

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