Lady at Reception was amazing! I had a red warning light come up on my dashboard saying to take car for checking asap as fault could be dangerous. She immediately found someone to assist (car needed b... See more
Company replied
Location
Switch locationUnit 1, Crowbridge Road, Orbital Park, TN24 0GA Ashford, Kent, GB
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See what reviewers are saying
The company kept me updated and the customer service desk were very helpful. As I live in London was down for a couple of days visiting friends so I hadn’t use this company before would recommend to... See more
Company replied
I booked my M.O.T and gold service online for 8:30am, it said it t would be about 2.5 hours; this was great as I needed my car early afternoon for a hospital appointment, when I dropped my car off I... See more
The two ladies who booked my car in were friendly and efficient. They knew my name from an earlier visit when I brought my car in to investigate the cause of a knocking noise. The mechanic's diagnosis... See more
Company replied
Company details
About Protyre Autocare - Ashford Service Centre
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1, Crowbridge Road, Orbital Park, TN24 0GA, Ashford, Kent, United Kingdom
- 01233 503355
4.7
Excellent
923 reviews
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Easy to book online
Easy to book online I had four tyres changed and also discs and pads changed. Very happy with customer service l Will use again.
January 13, 2025
Good service
January 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst customer experience I’ve ever had.
Booked my vehicle in, not looked at all day. Phoned and they fobbed me off with it would be looked at soon. Had to drive all the way to the garage to check it was done. Got told they were too busy to look at it and that the work I had asked them to look at the day before they hadn’t done either because they were too busy. Don’t book customers in if you can’t meet the demand. Great service making someone feel really disrespected that they didn’t count as a customer when everyone else did as they looked at their vehicles and couldn’t be bothered with yours. Worst customer service I’ve ever had. Won’t be going back. Would like to add I had been a loyal customer for two years getting all my vehicles work done there. Extremely disappointed.
January 8, 2025
Reply from Protyre Autocare - Ashford Service Centre
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Car failed mot on brake pads but they…
Car failed mot on brake pads but they want to charge the earth to replace them i have a cheaper quote so I won't be returning
December 26, 2024
Reply from Protyre Autocare - Ashford Service Centre
Dear Ms Fuller,
Thank you for raising your concerns and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I needed some at short notice and you…
I needed some at short notice and you guys were able to help plus I only had to wait 30 minutes so I was very happy.
December 18, 2024
Polite and professional and on time
Staff were polite and professional, work was completed on time.
December 6, 2024
Friendly service
Friendly service, reasonable waiting area and drinks machine. Well priced MOT.
November 19, 2024
5 Stars for the performance but only 2…
5 Stars for the performance but only 2 for the waiting time, I waited 5 hours for the repair, it would have been nice to have been informed that it would take a long time and they would call me when it was ready.
November 13, 2024
Reply from Protyre Autocare - Ashford Service Centre
Dear Mrs Mirela,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Thanks Protyre….
I have had a few tyre emergencies this week (3) and Protyre (even at very short notice) helped me out quickly, efficiently and cost effectively.
October 9, 2024
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