Really easy and straightforward experience from start to finish. Online ordering was simple, and when I arrived the staff were friendly, welcoming, and genuinely helpful. Everything was quick and prom... See more
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We have recently moved to Charing and the time came for one of our company vans to have an MOT - we've never been to ProTyre before, but we'll definitely be going back. Everything was straightfor... See more
Company replied
Although I didn’t have an appointment the team at orbital park managed to see me and make my car safe to drive on the road again. Very helpful and courteous. Will be returning as and when needed.
Company replied
The amazing service I received Due to a kerbed split tyre and no spare, I needed breakdown who were unable to fit their spare tyre and had to take me and split tyre to Protyre (who I buy my tyres... See more
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Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2K reviews
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Good service
They were very quick in putting on my new tyres. It was all done very professionally.
December 15, 2025
Reply from Protyre Autocare - Ashford The Parade
Dear Josephine Bolt,
We're happy to hear that your new tyre was completed quickly and professionally at our Ashford The Parade branch.
Thank you for your positive feedback and for choosing our services!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care - Protyre
Beet there own online price
Beet there own online price. When I enquired in store. Very accommodating to my specific needs of dealing with 5 loose wheels over a 2 week tine scale so I coukd have the wheels blasted and painted
December 15, 2025
Excellent service, but....
Great service in the depot - warm welcome and very efficient. Only reason to not give five stars was that it took two visits - the tyres I'd booked online were clearly shown on the ProTyre website as being self-seal (Contiseal) but on arrival to have them fitted I was told they were not and that the website information was erroneous. No great problem as the correct ones were ordered in and I was able to return two days later, but it cost me four hours of my time instead of two and a forty mile journey instead of twenty. Depot staff were great, website not!
December 10, 2025
Kind & helpful staff
Really helpful staff who were able to give me a quote for new tyres and support in making a decision for the tyres and need for alignment.
Appointment same day was great.
Also like the addition of the workstation and ability to sit and work from there. Great idea!
December 5, 2025
Brilliant Service
Brilliant Service, helpful from start to finish. The Guy at reception actually cared about the customer. Quickest time I have ever spent in tyre place.
December 3, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Miss Ralph,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful
Extremely helpful, courteous & cheerful. Managed to fit us in and sort tyre out ahead of schedule even though short-staffed on workshop.
December 3, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly
Friendly, helpful staff in office. Tyre change was quick. Just enough time for a free coffee
December 3, 2025
Aaron very helpful and gave good advice.
November 26, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always very helpful and polite
Always very helpful and polite , always get my tyres here .
November 17, 2025
I arrived 5 mins before my timeslot
I arrived 5 mins before my timeslot. They checked me in and took my car straightaway and did the work while i waited and had a free hot chocolate. It was all done in 25 minutes. Excellent service.
November 22, 2025
Warm Welcome
Greeting on reception from first contact - a call, appointment made quickly and the team were ready for my arrival. My issue was swiftly diagnosed and solution provided. I was informed of the cost, with a clear explanation) when I received a call to tell me my vehicle was ready for collection. Great customer service and saved me money!
November 21, 2025
Polite at reception
Polite at reception, good value for the tyres chosen, quick and on time to fit tyres, easy online booking
November 19, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very satisfied with the service and…
Very satisfied with the service and friendly customer service
November 19, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A top quality experience
Great, friendly and helpful service. 110 per cent efficiency delivered with calm and professionalism. A top experience. Highly recommended. Reasonable prices too.
November 19, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were fabulous helping me when…
The staff were fabulous helping me when I needed it and fitted me in where they could without hesitation.
November 10, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Steff,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic Service
Fantastic help. Only issue was that I barely had time to finish my McMuffin before they had already finished doing their job! Thank you so much for being so honest and helpful.
November 12, 2025
Reply from Protyre Autocare - Ashford The Parade
Hello Jessica,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Have always had excellent service
Have always had excellent service. Would not go anywhere else
November 12, 2025
Booked my car in for it's MOT
Booked my car in for it's MOT. It failed.
Repair was done quickly and efficiently and at a very reasonable cost. I've used Protyre before and find the the staff very pleasant and a joy to deal with. Will certainly continue to use them in the future.
November 4, 2025
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