Protyre Autocare - Ashford Victoria Road Reviews 

1,468
TrustScore 5 out of 5

4.8

Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ Ashford, Kent, GB


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Rated 4 out of 5 stars

It’s always painful paying for tyres but safety is a must and Protyre are always value for your money, they also have a good phone manner. Great service all around.

Rated 5 out of 5 stars

Welcoming environment Courteous staff - ‘customer first attitude’ and a willingness to accommodate where possible. I was overdue an MOT for my car. It was a busy day for ProTyre, but the receptioni... See more

Company replied

Rated 5 out of 5 stars

I always use Protyre in Ashford when I need new tyres or wheel alignment. Easy to book on their website, and the staff at Victoria Road are always friendly and helpful. Nice and close to the town c... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience. The staff were very friendly, helpful and professional. They explained everything clearly and provided a quick and efficient service. I was very happy with the service I... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Ashford Victoria Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1-2 Chunnel Estate, Victoria Road, TN23 7HJ, Ashford, Kent, United Kingdom

  • 01233 625962

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,468)

33,962 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, clear explanation of what was being done. A great price for tyres and for the MOT. Very friendly staff.

July 13, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello John​,

We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Charlene and Courtney,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Janusz,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff

Friendly staff
Helpful
Happy to help and answer questions
Job done satisfactory

July 8, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Tracy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent customer service from Ben!

Excellent customer service from Ben!

July 6, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Miss Babboo,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Simple honest service and pricing

Simple honest service and pricing, no blarney.

July 6, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Staff were professional

Staff were professional, courteous and helpful and the garage has had a refurbishment so is much nicer than before. I wholeheartedly recommend for MOT and tyres.

July 2, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Elcieb,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

The staff at protyre are fully…

The staff at protyre are fully stretched the phone doesn't get answered at all, or you might be lucky when you get through.
you get the feeling that perhaps because of the chaos that prevails certain parts of the service on my car won't get done because the staff are flat out and rushing around, I recommended my friend to these people and the utter chaos that prevailed sent my friend to another garage, your loss such a shame, it needs to be rectified quickly .

June 26, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear Peter Head,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Helpful

Helpful, friendly manager for my MOT

June 22, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Wendy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good prices

Good prices, easy to book online, efficient service

June 17, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello,

Thank you for your fantastic 5-star review! We are delighted you found our prices good and service efficient.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

MOT.

great service, very professional

June 12, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Dear Zulfikar Pasha,

We appreciate your 5-star review!

We are glad you had a positive experience with our team at our Ashford Victoria Road branch.

Thank you for your feedback.

we will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care -Protyre

Rated 5 out of 5 stars
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr and Mrs Wade,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

No comment at all

June 8, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Shrees,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick & efficient. Friendly, knowledgeable staff

I booked 2 vehicles to have their air con re-gassed last week, and Protyre was brilliant. They completed the work quickly, and the staff are really friendly.
Many thanks!

June 3, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Lucy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

car mot

easy to book mot
polite friendly staff
vehicle ready when they said it would be

June 8, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Mr Tapp,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

it's always good there

it's always good there, friendly and gets the job done,

June 5, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Josh,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good services

June 5, 2026
Protyre Autocare - Ashford Victoria Road logo

Reply from Protyre Autocare - Ashford Victoria Road

Hello Ka Kin Lim,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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