To be fair the service was excellent. I would give them a 4.5 star due to the only problem being that I ordered 2 matching tyres to go match the existing, one one of them was a slightly different vari... See more
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Had booked in for new tyres to be fitted. I was greeted with a friendly smile , checked what I'd taken my car in for and given an approximate pick up time. On my return my car was all ready to go.... See more
Company replied
All fine . Good service except for the fact that the appointment was delayed (due to lack of staff) but a polite apology was given and the delay did not inconvenience me too much. Follow up check was... See more
The staff at Protyre in Beccles, Suffolk could not have been any more helpful or efficient. Following an easy on-line booking experience, we were looked after by friendly staff the following day, and... See more
Company replied
Company details
About Protyre Autocare - Beccles
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 2 & 3, Common Lane North, NR34 9BL, Beccles, Beccles, United Kingdom
- 01502 717885
4.6
Excellent
1K reviews
Asks customers to review
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Always a great service!
December 12, 2025
Reply from Protyre Autocare - Beccles
Dear Heather Madsen,
We appreciate you taking the time to leave us this review.
We're delighted you're happy with our service at our Beccles branch.
We value your business.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Would definitely use again
Would definitely use again, all work carried out in the time I had been advised. Pleasant and efficient staff
December 5, 2025
Reply from Protyre Autocare - Beccles
Dear MRS SARAH WOODEN,
We appreciate you sharing your feedback regarding your recent experience at our Beccles branch .
We're happy to hear that our staff were pleasant and efficient, and the work was completed promptly.
Thank you!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
All's well that ends well.
Had my car booked in for a Tuesday for both a Service and MOT. However when I arrived I was told that the MOT tester was ill and I would have to re book this for the Friday. Slightly inconvenient but not the end of the world and thankfully the car was passed.
Protyre telephoned me the following week essentially to apologise which is refreshing in this day and age. Thank you.
November 25, 2025
Unprompted review
Reply from Protyre Autocare - Beccles
Dear MR I M SURMAN,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We're glad to hear the matter was resolved and thank you for acknowledging our call to apologise for the inconvenience caused by rescheduling your MOT.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Alls well that ends well
Booked a service and MOT on a Tuesday but found out when I arrived that the MOT tester was ill and I had to wait until the Friday to get it done. Slightliy inconvenient but not the end of the world.
What made things a lot better was the fact that I got a call later on apologising for delay.
November 25, 2025
Unprompted review
Reply from Protyre Autocare - Beccles
Dear Ian Surman,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We regret the inconvenience caused by rescheduling your MOT.
We're glad our call addressing the delay improved the situation.
Thank you for your patience.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The tyre service was prompt and good value.
I liked that the tyre service was prompt and good value. My previous "go to " place for tyres had closed in Lowestoft, so I was relieved to find a closer tyre outlet in Beccles. However, I did not really feel involved in any discussion regarding the choice of tyres available...I was basically told what tyres were to be fitted. It would have been better if I had been shown a range of tyres to understand why those fitted were the best deal for me.I am happy with the new tyres and would consider using Protyre in future.
November 26, 2025
Reply from Protyre Autocare - Beccles
Dear Daniel Hicks ,
Thank you for contacting Protyre. We are Happy to hear that your recent visit to our Beccles branch has been a positive one for you on however we are sorry to hear that the Tyre option was not explained to you.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good friendly service.
Although I had to wait a bit longer than expected due to staff sickness.
The job was well done.
And I didn’t have to wait for my booking. I simply phoned through and got a slot for the next day.
Good friendly service.
November 26, 2025
Shortage of staff
Booked in car for 4 brake discs and pads and MOT.
MOT not done as person off sick - understandably.
However spent 3 hrs for only 2 discs and pads change, as they ran out of time, as apparently very busy answering phone queries while doing the work. Staff shortage needs addressing.
November 22, 2025
Reply from Protyre Autocare - Beccles
Dear Dr.R Nair,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Beccles branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Thank You
Gave me an appointment at short notice and the price was lower than quoted - many thanks
November 14, 2025
Supplied two new tyres and switched…
Supplied two new tyres and switched around for me, helpful and polite
November 12, 2025
Reply from Protyre Autocare - Beccles
Hello Matthew,
We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Beccles
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and explained everything…
Very helpful and explained everything to me and kept me fully updated
November 6, 2025
The staff here were friendly and…
The staff here were friendly and efficient.
The choice of tyres and pricing was excellent.
My first visit but would definitely recommend.
November 5, 2025
Reply from Protyre Autocare - Beccles
Hello Will,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Spot on service!…
Very friendly staff providing an excellent service. Would highly recommend
November 5, 2025
Sam with Golf.
What a professional service with a great welcoming attitude, i would fully recommend using them. My Golf had a flat tyre in which i visited the Protyre Autocentre in Beccles with no appointment made, the guys managed to accommodate me and replace the tyre at a reasonable price, but, overall the service was excellent and fast. Thank you so much.
October 27, 2025
Unprompted review
Reply from Protyre Autocare - Beccles
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Sensitive Clio sensors.Ongoing tyre…
Sensitive Clio sensors.Ongoing tyre problem with my Clio.Chris and the team really patient with me constantly asking to re fill my tyres and this weekend it had a sensor replaced.
Would recommend Wheels and Tyres Beccles.
October 25, 2025
Unprompted review
Reply from Protyre Autocare - Beccles
Hello Deetsje,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Full Service completed to a high standard
Easy to book online and really efficient service. The team were really friendly and work was completed quickly and professionally.
October 22, 2025
Reply from Protyre Autocare - Beccles
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book tyres
Easy to book tyres, staff very polite, work started before time booked as we were early, very tidy workers, will use again
October 22, 2025
Reply from Protyre Autocare - Beccles
Dear Customer,
We appreciate you sharing your positive experience you had with our team at our Beccles branch
We're happy to hear that booking was easy, the team was polite, and the service was efficient.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care - protyre
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