To be fair the service was excellent. I would give them a 4.5 star due to the only problem being that I ordered 2 matching tyres to go match the existing, one one of them was a slightly different vari... See more
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Had booked in for new tyres to be fitted. I was greeted with a friendly smile , checked what I'd taken my car in for and given an approximate pick up time. On my return my car was all ready to go.... See more
Company replied
All fine . Good service except for the fact that the appointment was delayed (due to lack of staff) but a polite apology was given and the delay did not inconvenience me too much. Follow up check was... See more
The staff at Protyre in Beccles, Suffolk could not have been any more helpful or efficient. Following an easy on-line booking experience, we were looked after by friendly staff the following day, and... See more
Company replied
Company details
About Protyre Autocare - Beccles
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 2 & 3, Common Lane North, NR34 9BL, Beccles, Beccles, United Kingdom
- 01502 717885
4.6
Excellent
1K reviews
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Poor customer service and availability…
Booked an MOT and it failed which was fair, I fixed the problems within 1 week and called to book a partial retest to be told they had no availability within the 2 week limit. I had to protest to be squeezed in late on a Friday with no other options. The whole conversation came across as abrupt and Rude which I did not appreciate.
October 20, 2025
Reply from Protyre Autocare - Beccles
Dear Stephen Wilson,
Thank you for bringing this to our attention and we are sorry to hear that your recent experience with our Beccles branch has not been a positive one for you on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The guy on the main desk i think it’s…
The guy on the main desk i think it’s mark is always very polite and friendly service with a smile as they say
October 20, 2025
Reply from Protyre Autocare - Beccles
Hello Roe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Service, repairs & MOT
Good service and very clear pricing, used them about 4 times this year and they are consistently good.
October 20, 2025
Reply from Protyre Autocare - Beccles
Hello Duncan,
We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Car was dealt with on time
Car was dealt with on time. Mark was very accommodating and communication was great.
October 15, 2025
Fast and dependable service while you…
Fast and dependable service while you do a quick shop nearby
October 13, 2025
Reply from Protyre Autocare - Beccles
Hello Roger,
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you found our service fast and dependable.
Best regards,
Eddie
Customer Care - Protyre
good service
October 13, 2025
Reply from Protyre Autocare - Beccles
Hello Victor,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Outstanding service from the team at…
Outstanding service from the team at Pro Tyre Beccles! Needed two new front tyres fitted and couldn't be happier with the experience.
September 19, 2025
Reply from Protyre Autocare - Beccles
Hello Elton,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great Guys super helpful,professional…
Great Guys super helpful,professional service.👍👌
October 6, 2025
Reply from Protyre Autocare - Beccles
Hello Quint,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Wrong date
I got the booking date wrong and had failed to turn up on the right day. But when I went in the Friday , which was the day I’d thought I’d booked the staff and manager were very helpful and managed to squeeze me in and change my tyres for me.
September 17, 2025
As always Sterling Service
As always, they were ready to help on time,gave me an accurate indication of how long it would take. Was able to pay online,got a good deal on 4 tyres and my invoice was waiting in my inbox by the time I got home. Fast clean efficient service as always.
October 1, 2025
Very helpful
They fitted in replacing my wing mirror glass prior to the MOT and the man who dealt with me was very friendly.
September 29, 2025
Good friendly service
September 26, 2025
Reply from Protyre Autocare - Beccles
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Arrived at pre arranged time and tyres…
Arrived at pre arranged time and tyres fitted within good timescale while I waited.
September 26, 2025
Booked Online Perfect Service
Booked online arrived at pro tyre car was taken in done with 45 mins perfect service
September 26, 2025
Reply from Protyre Autocare - Beccles
Hello Carol,
We appreciate you taking the time to leave us this excellent review. We're happy you found our team in centre helpful and polite.
Best regards,
Eddie
Customer Care - Protyre
Good value and good service
Good value and good service. Only marked down from 5 star as the tyre change took longer than expected
September 22, 2025
helpful and efficient.
September 19, 2025
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