I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to... See more
Location
Switch location965 - 967 Christchurch Road, Pokesdown, BH7 6AZ Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite... See more
Company replied
Initally had a puncture on Saturday & visited for a repair. Back tyres checked & advised they were quote badly worn. Ordered new & arranged and appointment for my day off. Arrived a little early &... See more
Company replied
I always use Protyre and the service has always been good. Recently I went in because believe it or not, a Psychic friend of mine told me that I urgently needed my tyres checked. Well, guess what? All... See more
Company replied
Company details
About Protyre Autocare - Bournemouth Pokesdown
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
965 - 967 Christchurch Road, Pokesdown, BH7 6AZ, Bournemouth, Dorset, United Kingdom
- 01202 432005
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All very easy
All very easy, booked my time slot and the tyres required, turned up and in very little time the work was completed. Everyone was professional and friendly and I was very pleased with the result.
September 3, 2025
Friendly and efficient
Friendly greeting and all the work was explained in detail. Tyres were changed quickly and mechanic explained what else needed to be done. Was very pleased with everything
August 29, 2025
Just had a A/C regass
Just had a A/C regass, excellent service easy to book, great price as well.
I needed tyres but unfortunately Protyre did not have the make I was after so had to look elsewhere. Overall a great experience, staff were first class.
August 29, 2025
I was made very welcome They were very…
I was made very welcome They were very honest with their opinion. I thought I needed two new tires and I only needed one.
They were very quick fitting my tire while I sat down and a nice drink from the drink machine .
August 29, 2025
Friendly and efficient refill for my…
Friendly and efficient refill for my car air con. Organised and paid for online.
August 29, 2025
Gary who did my tyres was excellent
Gary who did my tyres was excellent, especially given the fact that he was the only one doing anything at the time. Others appeared to be more interested in what cake they were going to have!! Gary very professional, the others very unprofessional. This rating is for Gary, not the overall which would've been lower.
August 29, 2025
Went in quite late in the day
Went in quite late in the day, staff very helpful and sorted issue quickly and very friendly throughout. Issue with another tyre identified and that sorted as well.
August 20, 2025
Gary was able to fit in two new fronts…
Gary was able to fit in two new fronts and tracking without an appointment and I was delighted to have the car back within an hour, very courteous and kept me informed by telephone whilst I went for a wander
August 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Bournemouth Pokesdown
Dear Mrs Grant,
Thank you for bringing this matter to our attention.
We’ve raised this with our Customer Database team, who will investigate further. Your email address has now been removed from our system .
please allow up to 30 days for this to take full effect.
We sincerely apologise for any inconvenience caused and appreciate your patience.
Kind regards
Kayliegh
Customer care -Protyre
They were very friendly and did an…
They were very friendly and did an efficient job at a good price.
August 18, 2025
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Fast efficient service thank you
August 18, 2025
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Anthony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Emma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre were excellent.
I found the Staff very helpful and were able to schedule the work around our daily activities.
The tyre were in stock .
August 11, 2025
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Julia,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Not charged cheaper web price
I was charged a higher price for a new tyre.not the advertised website price so initial low * star rating
Matter resolved quickly after I complained,refund given and internet price honoured.
My advice is always check website prices first and ensure they only charge this price when you go into the centre.
August 11, 2025
Reply from Protyre Autocare - Bournemouth Pokesdown
Dear Barry,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager, he will investigate and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
First class service and a good price
First class service and a good price, use them with confidence
August 11, 2025
Prompt service politely delivered
August 8, 2025
Thank you
Thank you.
The replacement tyre work included tyre pressure check, x4, without asking.
Work completed in the allotted time.
Protyre: Boscombe well done.
August 4, 2025
Reply from Protyre Autocare - Bournemouth Pokesdown
Dear Therese C M Cook,
We appreciate you taking the time to leave us such a fantastic review! We're glad the replacement tyre service, including the tire pressure check, was completed efficiently and to your satisfaction.
We will look forward to welcoming you again at our Bournemouth Pokesdown branch in the future.
Kind regards
Kayliegh
customer care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.